Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Great service. I do not put 5 stars for a simple reason, it is that I did not have the discount of 10% announced for a 1st purchase in spite of my relance by email ... there was necessarily a failure on my side! Otherwise the material received is in line with expectations, thank you
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Pascal S.
Rating: 4 out of 5
following a purchase from 27/03/2021
Efficient and responsive to customer requests. Bravo and thank you
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yann O.
Rating: 4 out of 5
following a purchase from 22/05/2021
Quick
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ludovic J.
Rating: 4 out of 5
following a purchase from 22/05/2021
Perfect! the price of the shipments is too expensive but otherwise, nothing to say about the quality of the parts
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Sébastien C.
Rating: 4 out of 5
following a purchase from 14/04/2021
I have to say that I am very pleased with the service and the quality of the product. My order had been forgotten
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Boris F.
Rating: 4 out of 5
following a purchase from 30/04/2021
All right!
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Thomas G.
Rating: 4 out of 5
following a purchase from 16/04/2021
The company was very responsive, and following a product quality problem, they sent me another one (universal tool kit). I was very pleased with the quality of the product and the quality of the service I received. Nice team otherwise.
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THIERRY G.
Rating: 4 out of 5
following a purchase from 23/04/2021
Good service but the delivery time was a bit long
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Laurent A.
Rating: 4 out of 5
following a purchase from 23/04/2021
Delivery respected and on time
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Franck M.
Rating: 4 out of 5
Ordered tools to take apart my smartphone and replace the battery. Alas I was a bad operator, because I ruined my phone trying to access the battery. Returned my order and refunded without discussion.
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Response from SOSAV
Ciao Frank,
Grazie per il suo commento e ci dispiace che questa operazione non abbia avuto successo...
La prossima volta!
Il nostro team è sempre disponibile se hai bisogno di assistenza, quindi non esitare :-)
Cordiali saluti,
Il team di SOSav.fr
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Eric K.
Rating: 4 out of 5
following a purchase from 18/05/2021
Functional product and fast delivery
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Julien D.
Rating: 4 out of 5
following a purchase from 17/05/2021
I had a mistake in the preparation of the order, but the service was very good!
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Francois D.
Rating: 4 out of 5
following a purchase from 29/04/2021
I am very pleased with the choice, speed of delivery, and the quality of the follow-up if a problem arises.
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arnaud L.
Rating: 4 out of 5
following a purchase from 17/05/2021
Good product in a reasonable time frame
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CELINE F.
Rating: 4 out of 5
following a purchase from 09/04/2021
The delay was a little longer, but otherwise very good!
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RIPOLL A.
Rating: 4 out of 5
following a purchase from 29/03/2021
Service correct
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Anthony V.
Rating: 4 out of 5
following a purchase from 01/02/2021
I took a long time to receive my order, due to a shortage, I regret the lack of communication on this subject. I'm very pleased with the service and the quality of the product.
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Jean-Claude B.
Rating: 4 out of 5
following a purchase from 11/05/2021
Correct delivery and the product is easy to assemble
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guillaume P.
Rating: 4 out of 5
following a purchase from 08/05/2021
I have ordered three times on this site and once I asked a question. I have immediately an answer despite the weekend. Being a pro in other areas, I realize that the service is very responsive and good quality. I wish you all the best.
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Richard G.
Rating: 4 out of 5
following a purchase from 09/05/2021
I am happy with the product but it seems that information is lost because the Post Office asked me for more information, so they took 48 hours to send me my parcel hope that it does not happen more
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Cécile D.
Rating: 4 out of 5
following a purchase from 10/05/2021
Easy to place order and package arrived quickly
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Michel M.
Rating: 4 out of 5
following a purchase from 18/02/2021
The delivery times were not respected but the company always replied to my emails with solutions.
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stephane B.
Rating: 3 out of 5
I'm very pleased with the product, but it's a bit long. I would have liked to have seen it on the website, as it was not available, or that you were dropshipping.
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Response from SOSAV
Ciao Stéphane,
Grazie per il suo feedback e siamo molto spiacenti per il ritardo del fornitore su questo ordine.
Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.
Tuttavia, alcuni articoli possono essere stati soggetti a ritardi da parte dei fornitori a causa dell'attuale situazione sanitaria e ci scusiamo per qualsiasi inconveniente che questo possa aver causato.
Sfortunatamente, siamo dipendenti dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficienti per assicurarci che riceviate il vostro ordine rapidamente.
Non esitate a contattarci, vi ascoltiamo. Grazie per la vostra pazienza :-)
Cordiali saluti,
Il team di SOSav.fr
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STEPHANE D.
Rating: 4 out of 5
following a purchase from 05/05/2021
I received my phone in the mail, but it was not in the mail. I was not able to get the 3 covers (sim, sd usb) described on the ad. I only received the inner and outer frames. Too bad
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Nicolas D.
Rating: 4 out of 5
following a purchase from 05/05/2021
Well
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Matthieu G.
Rating: 4 out of 5
following a purchase from 14/04/2021
the parts are of very good quality.
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André G.
Rating: 4 out of 5
following a purchase from 06/05/2021
PRODUCT conforms to the order. 4 days delivery time
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razel J.
Rating: 4 out of 5
following a purchase from 05/05/2021
as ordered
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Pascal F.
Rating: 3 out of 5
Delay a little too long for what I was told
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Response from SOSAV
Hello Pascal,
We thank you for your opinion and are very sorry for the delay.
Unfortunately, it is indeed possible that the transmitted delay fluctuates sometimes since it is transmitted by the supplier in real time, and that the current circumstances do not always help to be totally reliable.
Our team apologizes for any inconvenience this delay may have caused your organization.
Our team remains available for any further questions, please do not hesitate.
Yours sincerely
The SOSav.fr Team
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David G.
Rating: 3 out of 5
Screen quality not as premium as described in the description.
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Response from SOSAV
Hello David,
We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.
However, we note that you have not yet contacted our team about this matter: do not hesitate to write to us at [email protected] so that we can be informed of this information and find a solution quickly :-)
Our team wishes you a very nice day and remains at your disposal if needed.
Sincerely,
The SOSav.fr Team
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daniel A.
Rating: 4 out of 5
following a purchase from 11/03/2021
Delivery time too long, otherwise nickel with tutorials for replacing the battery and rear camera on my Honor 6X
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PIERRE M.
Rating: 4 out of 5
following a purchase from 03/05/2021
Very good, but the last star is missing because 1) it is not specified that when buying the screen, it is desirable to order a gasket as well, 2) the plastic tool is of very poor quality and 3) the change time (40 minutes) is underestimated for non-experts.
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Julien M.
Rating: 3 out of 5
I had to call them back, an oversight perhaps, but the package arrived safely. I had to call them back, maybe an oversight finally the package arrived
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Response from SOSAV
Hello Julien,
We thank you for your opinion.
Indeed, the deadline of about fifteen working days was exceeded by a few days and we are sorry for this supplier delay, independent of our will of course, but which we are finally dependent on as much as you.
We are happy to see that your order has arrived safely and that you are completely satisfied with it.
Of course, our team remains available if needed, do not hesitate.
Best regards,
The SOSav.fr Team
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Yoni G.
Rating: 4 out of 5
following a purchase from 30/04/2021
Received and working perfectly.
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Nicolas B.
Rating: 4 out of 5
following a purchase from 02/05/2021
Good and fast service
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Marc T.
Rating: 4 out of 5
The screen ordered arrived on time and the product is complete and works very well. Recommendable site for parts and installation tutorials offered.
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Didier L.
Rating: 4 out of 5
RAS .
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Audrey S.
Rating: 4 out of 5
Good. Thank you
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Sébastien B.
Rating: 4 out of 5
Bought a BlueRay player for PS3. I just had to swap the connection cards between the 2 players so that the new player could be recognized.
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Sébastien L.
Rating: 4 out of 5
good product, easy to install!
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