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S
Rating: 3 out of 5
The battery meets my expectations, however the glue is a disaster to apply and does not stick well
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
3 star reviews
Reset filtersP
Rating: 3 out of 5
Another problem with Chronopost: despite the price, the deadline was not respected. The package stayed 2.5 days in Paris Beaugrenelle for a delivery to Convention which is 2 km (!!) only to finally be delivered at Porte de Versailles!
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E
Rating: 3 out of 5
I was not lucky with my first order, there was an error with my order, an item that I did not order was delivered instead of a product that I had ordered! And then the ordered battery had been in stock for many years before being sold, resulting in it arriving at 3% and for now the perceived capacity is that of a battery that has already gone through quite a few life cycles! We'll see over time, I chose the original battery for quality reasons and therefore the price that goes with it! We'll see if this choice will be rewarded over time! Otherwise, the site and the staff are responsive and very good contact for the positive points!
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C
Rating: 3 out of 5
I am not sure about the "original" version of the battery. Too bad
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
D
Rating: 3 out of 5
the delivery was delayed, but I received the right piece so everything is fine
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M
Rating: 3 out of 5
It's a shame that Colissimo is 4 days late
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
B
Rating: 3 out of 5
Hello, the battery just failed. That's not much usage time...
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F
Rating: 3 out of 5
Screen impeccable, but the battery adhesive / phone closure joint was missing
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G
Rating: 3 out of 5
I couldn't fix my phone despite 2 installations. However, I got answers to my questions from the website
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G
Rating: 3 out of 5
The solvent does not work.
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E
Rating: 3 out of 5
Moderately satisfied with the quality of the case and appearance too different from the original Apple. The battery is too low-end compared to the price; the same on other sites is easily two to three times cheaper.
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M
Rating: 3 out of 5
OLED screen supposedly of better quality than a basic screen on iPhone X, but when I compare it to one I bought from a competitor for half the price, the quality is largely equivalent... anyway, I expected better color rendering and clarity at this price... a bit disappointed with this purchase. Fast and careful shipping, nothing to complain about.
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T
Rating: 3 out of 5
The received part does not conform to the original one.
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D
Rating: 3 out of 5
Battery not recognized by my phone, yet displayed as OEM.
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G
Rating: 3 out of 5
Very responsive service but not flexible, impossible to modify an order.
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V
Rating: 3 out of 5
Fast shipping. Careful packaging. Defective part: battery
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Y
Rating: 3 out of 5
Well received the speaker for the iPhone 13.
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D
Rating: 3 out of 5
Not very fast shipping, parts do not match the modern Mac 2010, and the Tork screwdriver offered with the purchase does not fit; I struggled to complete the installation.
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N
Rating: 3 out of 5
Scratched screen under the plastic protection. Invisible before installation, scratches discovered after reassembling the phone, when removing the protective film. What a shame.
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W
Rating: 3 out of 5
.
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F
Rating: 3 out of 5
After installing the new battery, the battery percentage display remained at 1% despite several unsuccessful recharging attempts. The phone shut down unexpectedly every 2 min. This lasted about half a day. After resetting the iPhone several times, the battery charge increased from 1 to 25%. It's been working ever since. Hopefully I won't have any unpleasant surprises in the future.
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I
Rating: 3 out of 5
it's a pity that the double faces for the battery are not included, so I don't know how I'm going to stick it on.
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A
Rating: 3 out of 5
Some items had an expiry date of 2020...
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M
Rating: 3 out of 5
Despite sending the wrong screen, received the right one very quickly, too bad there was no glue with the screen.
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J
Rating: 3 out of 5
Please note the danger of battery ignition if the battery is damaged, especially by using a metal tool.....
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V
Rating: 3 out of 5
Remove the error code to recognize the battery, which is logical since the BMS of the old battery is recovered. The battery capacity is totally wrong! I've tried every trick in the book, and none of them work... As for charging, it looks OK, but we'll have to see over time.
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V
Rating: 3 out of 5
Very satisfied with my purchase, despite the delivery which took 1 week instead of 48/72H.
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S
Rating: 3 out of 5
The nylon tools in the repair kit are of poor quality. The battery isn't great either, compared with my old one, which I still have to change every day, and I'm not a regular phone user.........
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M
Rating: 3 out of 5
Medium quality
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D
Rating: 3 out of 5
Perfect site, great tutorials, good price and fast delivery. I had a battery failure with my IPhone8, so I ordered everything I needed from them. Unfortunately, I received a gasket that was too big (not from an Iphone8), but I was able to change it after sending photos and an e-mail.
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J
Rating: 3 out of 5
It seems that the screen is flawed and clicks on its own at the bottom of the touchscreen, which is annoying.
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J
Rating: 3 out of 5
Product received defective and battery purchased to avoid error message. So I get the error message
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
F
Rating: 3 out of 5
Package received on time, but disappointed with the disassembly kit, the glue was completely dry, impossible to use.
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B
Rating: 3 out of 5
Delivery ok but the tablecloths didn't fit properly on my iPhone. Impossible to connect the screen.
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A
Rating: 3 out of 5
Notification of shipment on Tuesday, the post office actually picked it up on Saturday. For a battery that's supposed to ship in 24 hours, that's a lot of time. Please mention that you are only creating a shipping number, but that this does not mean that the parcel has been shipped.
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M
Rating: 3 out of 5
VERY LONG DELIVERY TIMES
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
J
Rating: 3 out of 5
For an iPhone charging connector change, a screwdriver in the tool pack was faulty, and after reassembly, the external microphone for calling via apps/siri doesn't work properly. But efficient support service
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J
Rating: 3 out of 5
Hello, I'm a bit disappointed because one of the screwdrivers was damaged so I couldn't unscrew certain screws with it. It was a real pain.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you.
Best regards.
In this case I invite you to contact us directly on the site so that we can help you.
Thank you.
Best regards.
T
Rating: 3 out of 5
Good quality material, lack of description on the products such as the shells which already have the glue and I was missing the bag for ungluing a little long shipping time because without phone it complicated to be reached
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G
Rating: 3 out of 5
The screw organizer is inconclusive, poorly laid out and not very intuitive! As a result, you get the wrong screw! Too bad
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