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A
Rating: 3 out of 5
Waiting time too long
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 27 048 published reviews
Summary of reviews
SOSAV is praised for fast and reliable delivery, with many customers noting quick shipping, on-time arrival, and well-packaged, compliant parts that match descriptions. The store earns strong appreciation for clear, helpful repair instructions and tutorials, enabling users to successfully fix devices like phones and game controllers at reduced costs. Customers repeatedly highlight the quality of parts and the effectiveness of the repairs, from batteries to screens, with many mentioning easy installation and lasting performance. The overall experience is described as professional and trustworthy, with repeat orders and high willingness to recommend SOSAV.
3 star reviews
Reset filtersA
Rating: 3 out of 5
well done
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A
Rating: 3 out of 5
Everything arrived, but in two parts because the sticker for my window was missing in the first package.
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A
Rating: 3 out of 5
Delivery and customer service with a very good response time but the statement on the site "that a thorough check to ensure that the spare parts work properly" is inaccurate. The loudspeaker received did not work. The exchange procedure for a low value item (6.99) is not adapted: cost higher than the value of the item and delays higher than the purchase of another one on another site...
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A
Rating: 3 out of 5
Beware if you refuse an order at the relay point. To get it back, you will have to create a Paypal account in order to pay the shipping costs.
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A
Rating: 3 out of 5
Very easy to navigate.and to find the standard ipad part. However. Missing small parts such as button and home supports ipad air 2. The tuto zap the disassembly and recovery of the home button (FIND ON YOUTUB)
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A
Rating: 3 out of 5
One of the products is damaged. Package received on time
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A
Rating: 3 out of 5
I did not receive notification that my order had arrived.
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A
Rating: 3 out of 5
All is well, except for having to go to the post office. .... I prefer to receive it directly at home.
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A
Rating: 3 out of 5
The packaging of the tools was open (torn) :-( :-(
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A
Rating: 3 out of 5
The standard tool kit was packaged in a waterproof pouch, which was a very nice gift... except that the pouch was completely shredded and the entire contents had spilled into the box.
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A
Rating: 3 out of 5
I had a problem reaching customer service. I got a reply after 5 emails and 2 weeks of waiting.
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A
Rating: 3 out of 5
The products are fine and the shipping is fast. I'm very pleased with the quality of the products and the speed of delivery.
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A
Rating: 3 out of 5
The parts I ordered arrived very quickly and were easily assembled (internal speaker and iphone 5c battery). Everything was functional after reassembly but the next day the battery did not hold any more than the previous one and the internal speaker stopped working too...
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A
Rating: 3 out of 5
The material is of good quality and the delivery is fast, nothing to complain about... On the other hand the tutorials are far from reality! Have a repairman do it, don't try to do it yourself! I wanted to change the chassis of my phone, now I have to change the LCD screen... Total of the operation: 200 instead of 20!!!!!!!!!
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A
Rating: 3 out of 5
I have had quite a few problems, although many have been resolved. But there are always emails that remain unanswered. A company that tries to give a good image but still perfectible.
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A
Rating: 3 out of 5
Although the product was not as advertised, the customer service department refunded me all the fees and was very accommodating. I therefore give 3 stars (average review).
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A
Rating: 3 out of 5
Good reactivity, fast delivery time 3 days, but insufficient packaging, article arrived damaged, Colissimo thank you post office!
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A
Rating: 3 out of 5
not bad to look at
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A
Rating: 3 out of 5
Fast, but would put contractual photos.
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A
Rating: 3 out of 5
Clear site and fast delivery, but only one of the two items purchased works. Overall disappointed.
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A
Rating: 3 out of 5
Fast and trouble-free reception
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A
Rating: 3 out of 5
The part I received is used, and I don't remember being informed about it when I ordered it.
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A
Rating: 3 out of 5
lack of apple certification of spare parts, and a complete tutorial at the beginning and less clear and imprecise at the end of the procedure ....
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A
Rating: 3 out of 5
to send the articles this site does not keep its promises especially in chronopost.
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A
Rating: 3 out of 5
I received a generic battery with a bent plastic corner. No problem, it works. Otherwise, the delivery time was respected.
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A
Rating: 3 out of 5
Negative points: Delivery fees too expensive: 7 approximately at sosav for a delivery at home against 250 or 300 or even free at other very known sites. If 2 orders are placed on the same day, there is no possibility to put the orders together to pay only one shipping cost. Lack of reference annotation on items (not practical if several orders) Home button non-existent on IPad window (waste of time for reassembly) Positive point: A wide choice. A site easy to use. Reliable and good quality products.
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A
Rating: 3 out of 5
Product delivered twice with defect but exchanged, my new screen is working properly.
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A
Rating: 3 out of 5
3 months delivery time against 15 days announced...
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A
Rating: 3 out of 5
Very good site the tutorials are good. But for my part, I waited more than a month before receiving my order instead of 10 days as indicated. It's just a shame for people in a hurry who need to do a repair within a week for example.
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A
Rating: 3 out of 5
Medium on the model of the parts presented
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A
Rating: 3 out of 5
The products are of good quality and easy to install thanks to the guides. I would like to thank you for the excellent service you have given me and for the fact that I have been able to get in touch with SOSAV. No phone number.
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A
Rating: 3 out of 5
a product is not conform the speaker is not the right size
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A
Rating: 3 out of 5
A big plus to the material but a big minus on the delivery times where I am very dissatisfied.
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A
Rating: 3 out of 5
An order placed in a hurry due to the condition of my phone. From price not the cheapest on the market, decent tools but no news on a return request. I finally got the faulty component right but a return would have been appreciated.
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A
Rating: 3 out of 5
High shipping costs for a small purchase
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A
Rating: 3 out of 5
mixed insofar as one of the two products is not compliant.
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Rating: 3 out of 5
It's good but my touchscreen beaugue
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A
Rating: 3 out of 5
too much postage for 20 grams of shipment
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A
Rating: 3 out of 5
Complicated
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