Customer reviews of SOSAV

Problem on the product received, no answer from the SAV.

Ordered on the 6th (jack plug), (email received order confirmation), on the 12th! (5 days later) I received payment accepted on the 13th delivery in progress. 7 days to ship a 20 grams thing in an envelope. After colissimo so count 10 days in all. I've been using it for a while now, but I'm not sure if it's a good idea to use it for a long time. The answer by email was done quickly enough, that's a good point, but the person asks me to dismantle the part and take pictures of the old part.... otherwise impossible to claim any support... Have you ever seen that? I'm sorry but I threw away the old apple part! And the jack plug is stuck to the double face, it comes off, and I stay without phone 3 weeks? I had already ordered from bri****ac or fi***at and they had sent me back a part directly! Here not. After a week of talking to the person and asking if they had ever disassembled a piece themselves and how annoying it was, all of a sudden after a week another person answers me and asks me to take pictures of the assembled piece so that I can open the file& So I put my phone back in, take pictures without tearing the tablecloth without taking it off the frame. and I send it. No answer for 2 days. And then I find out 2 days later that I received an email "your order is in preparation"so they were sending me a new piece without telling me. Anyway. All this to say that it is mixed. I thought I was working with a French company with a good reputation and good knowledge but frankly sometimes I'm better served by small ebay sellers and for less money. I still give it a medium grade because it's a French PNE that pays its VAT in France. Finally I received the new price around the 10th of the following month so more than a month between the order and the good part. The site is not too bad and needs to be improved.

product badly packageddelivered in bulk complicated return it is necessary to provide photos of the material!!!!

The return of the item at our expense is still a big minus in service. I am not sure I will buy in the future for this reason.

perfect product, perfect packaging, but long wait before shipping, yet paid by paypal!

order sent quickly

good for disassembling my phone, but no return for reassembling my phone.

Fast service. Clear presentation of the products on the site. I have been buying from SOSAV several times without any unpleasant surprises. I recommend it.

long delivery time, without waiting message or indicative delivery date (+ 1 month waiting time). What's more, delivery of an item that does not correspond to the request.

pas forcement fiable.

Product adapted to the demand. Excellent response and delivery time. I was very pleased with the quality of the product and the service provided. I would like to thank you for the excellent service.

I don't understand the price difference between a home delivery and a delivery in a pick up station, nor the delay. I think a simple bubble letter would have been sufficient.

I'm not sure I'll be able to find the right product, their search engine needs to be improved. Contact with the after-sales service is not good, I'm not sure I'll go through this site again

Fast shipping, but the package arrived crushed, fortunately nothing damaged, because the package was crushed on the bottom (probably transported upside down) - 3 stars because the protective padding does not surround the goods! all was underneath ... if the package had been crushed on top, the iPhone 6 screen I ordered would have arrived broken! (protection of the goods to be revised or at least improved)

the tutorial part is great!

Very good, except omissions in the tutorial of some difficulties. impeccable shipping, best price I have found

a good site but the compatibility of some products must be checked concerning the Samsung s4 screen.

package arrived in bad condition

No problems with the site.

Good, but I didn't get the right antenna (too short)

serious site, careful and fast shipping. video tutorials would be a real plus

a little long but the screen was in restocking

I have just returned my order because I was mistaken ref there I am told that I would have noted my order number on the package I have never done this on other site and I am told that my package may be refused I have an urgent need for my battery I expect not too choice

sloppy packaging

Product (Lumia 920 screen) well packaged, fast shipping, reasonable price, but it is not clear from the start that it is a used part. A screen clip was broken for example. This was not a problem when reassembling but it detracts from the experience.

Impossible to contact customer service directly by email.

In the screen there's a white green thing at the top

Quality product but does not work. The screen does not turn on. Requested a return but no response in a week. What does customer service do?

NOT BAD BUT STILL NEED THE MATERIAL TO WORK!!!!!!!

I'm very pleased with the quality of the product and the packaging. The postage is too expensive and the delivery is not fast enough.

Great products and delivery but difficult to contact you for ordering issues.

The site is relatively well designed. Maybe review the shipping of packages. An iPhone rear camera may not require a whole package especially when it is filled with paper and a carambar! A simple tracking letter to ship it and does not cost 6!

Some operations are delicate to take off some parts it is necessary to force well, perhaps to attract the attention...

Everything will depend on what happens next

Product conforms, but delivery time a little long, more than 10 days without news, following my phone call to the company, the product is sent in the stride?

I was supposed to receive my order the next day and chronopst did not know the opening hours of the relay store. They arrived too late. I had to wait until the next day.

slightly expensive elements

It is a site with very good prices and quality products. I am very pleased with the quality of the products. I ordered in June and received the part in August.

I had to wait almost a month for a stock defect of a product ordered. The latter was not accurate at the order. I had to wait almost a month for a product that was not in stock when I ordered it. Very average in the communication with the customers.

I have been using this product for a while now and I am very pleased with the quality of the product and the service.