Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

3 star reviews

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P
Philippe H.
Rating: 3 out of 5
following a purchase from 27/01/2023
The color of the screwdrivers does not match those used in the videos. This makes identification difficult. The quality of the plastic paddle to remove the screen is questionable
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Herve L.
Rating: 3 out of 5
following a purchase from 16/01/2023
Package well received and well packaged arrived in 4 days
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Hervé B.
Rating: 3 out of 5
following a purchase from 08/01/2023
Fast and efficient service, simple and very complete video. Only small downside on the equipment sold lack of information especially for equipment at this price.
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Arnaud S.
Rating: 3 out of 5
following a purchase from 12/01/2023
The screen was in order except that the plastic part on the screen was missing to connect the speaker with the brightness sensor. Even on the tutorial this was not stated.
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Mathieu B.
Rating: 3 out of 5
following a purchase from 06/01/2023
I changed my fan on my switch and it is still overheating and the fan is still not turning. Faulty part? Other problem ?
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Response from SOSAV
Salve,
Grazie per le informazioni. In questo caso vi invito a fare la richiesta di sapone direttamente sul sito per avviare la procedura di scambio.
Grazie.
Y
Yann B.
Rating: 3 out of 5
following a purchase from 05/01/2023
Disappointed by the order not compatible despite the description Fast and careful shipping
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Jean-Marie L.
Rating: 3 out of 5
following a purchase from 04/01/2023
Thank you but it's a pity that with the battery I didn't have the double sided tape to put the battery in place I could put a double sided wire
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Alberic G.
Rating: 3 out of 5
following a purchase from 10/12/2022
...
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Henri M.
Rating: 3 out of 5
following a purchase from 29/11/2022
Delivery time departure/arrival 6 days. Is the post office ?
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Response from SOSAV
Salve,
Sì, c'è stato un ritardo all'ufficio postale. Mi dispiace per questo.
Mi dispiace per questo.
F
Frédéric H.
Rating: 3 out of 5
following a purchase from 19/11/2022
Kit sold, my received only the battery without the double face....
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Karl D.
Rating: 3 out of 5
following a purchase from 08/11/2022
Disappointed because when peeling the film from the support one of the 2 protections remained stuck on the support so at the installation I did not understand why only one film of protection was present. Catastrophic result....because I tried in vain to remove a film that was not present. ...
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Response from SOSAV
Salve,
Vi invito a fare la richiesta di scambio direttamente sul sito web. È possibile effettuare una nuova spedizione.
Grazie.
Grazie.
T
Thomas M.
Rating: 3 out of 5
following a purchase from 07/11/2022
The delivery was made on time, product meets my expectations. Only downside, I thought that the seal would be provided with the screen but no.. Result obliged to make a new order and to pay shipping costs in addition ... Too bad.
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Philippe F.
Rating: 3 out of 5
following a purchase from 03/11/2022
Quick reception but the repair kit is not complete because you have to buy the isesamo without which you break the screen (try to remove it by another way). Moreover it takes more than half an hour and the various screwdrivers do not correspond to the tutorials on the site (colors). Also not as easy to remove the old battery (the stickers crack before the complete removal) and a little dangerous operation too. In short, after having ordered the isesamo and a new screen, the operation is still successful but I will not risk it again. And I don't think I'll ever buy an iPhone again either but that's another subject.
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Jean-Robert F.
Rating: 3 out of 5
following a purchase from 02/11/2022
Screen received unofficial. I am informed that the mobile phone is too old. Ok but update the proposed products to avoid misunderstandings. Refund of half the purchase price + small gift received as a commercial gesture.
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Cedric K.
Rating: 3 out of 5
following a purchase from 01/10/2022
Good material
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YOANN D.
Rating: 3 out of 5
following a purchase from 13/09/2022
Screen not great, colors are very bland compared to the original screen. I placed two orders, delivered in one package but I paid twice the shipping costs. A gesture from you would be welcome. The battery doesn't have a crazy autonomy but it's already better than the old tired battery.
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Yannick L.
Rating: 3 out of 5
following a purchase from 10/09/2022
Package received as described
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Sylvie B.
Rating: 3 out of 5
following a purchase from 28/06/2022
Fast delivery. Bought this kit to repair a Nintendo DS Lite. Unfortunately the tri wing screwdriver does not fit!
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Antony V.
Rating: 3 out of 5
following a purchase from 05/02/2022
When I bought a high-end screen, it worked for 1 week, then no more touchscreen. Contact with the service department which for me is not fast, one week to have an answer. In spite of everything; the screen was taken in guarantee without explanation. In total I did not have a phone for 2 weeks.
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Frederic D.
Rating: 3 out of 5
following a purchase from 07/01/2022
Product conforms but delivery time is very long
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Nathalie L.
Rating: 3 out of 5
following a purchase from 23/01/2022
Hello, the product was well in accordance with the description, but the delivery was very long (1 month) because the product was in restocking where my note.
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Christophe G.
Rating: 3 out of 5
following a purchase from 04/02/2022
Defective screen during assembly. Contact Sav without problem that sends me another screen. Sav nothing to say
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Frederic U.
Rating: 3 out of 5
following a purchase from 27/01/2022
Very good site for the choice of pieces, however they put that the pieces are "available" once your order validated it put on hold because some pieces are waiting for restocking and this for 15 days without any news from them, I had to contact them by mail to know where my order was. Quick response from them.
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Maud L.
Rating: 3 out of 5
following a purchase from 12/01/2022
I was not informed of the time of receipt and it is regrettable. However product in perfect condition
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Damien B.
Rating: 3 out of 5
following a purchase from 08/12/2021
Usually very satisfied with the material, this protective glass is a little small for an iPhone 11 pro .
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Luke S.
Rating: 3 out of 5
following a purchase from 18/11/2021
It is important to check that the product is in stock because the announced delay of 7 to 15 days is rather 1 to 2 months (or even longer). There is a part missing in my order. I ask for a refund but nobody answers my emails. Otherwise for the parts received, it remains consistent.
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Jean-Pierre S.
Rating: 3 out of 5
following a purchase from 04/12/2021
The product and the delivery are completely in conformity. The only downside to this transaction: the delivery costs announced were not respected. I had to pay an additional postage when I received the package. These costs have been multiplied by three.
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David K.
Rating: 3 out of 5
following a purchase from 04/12/2021
There was an error during the preparation of the order. I received the order from someone else. In itself this is not very serious, but no response from customer service for a week... However, based on my previous experiences, I recommend SOSAV
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Clément B.
Rating: 3 out of 5
following a purchase from 30/11/2021
The product sent was not compatible, the after-sales service is very unresponsive (no answer on the phone, only 1 return email after 1.5 weeks). Product exchange, everything works perfectly
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Yan L.
Rating: 3 out of 5
following a purchase from 30/11/2021
The descriptions deserve more details and a small product error in the delivery ... Attention!
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JACQUES-FRANCOIS M.
Rating: 3 out of 5
following a purchase from 26/11/2021
Nothing in the shipment indicates the model of the mobile?
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Kevin L.
Rating: 3 out of 5
following a purchase from 28/11/2021
Service department very slow to respond.
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DANIELA B.
Rating: 3 out of 5
following a purchase from 15/11/2021
I placed a first order in August but it did not come through. Dopo i numerosi solleciti mi hanno rimandato il pezzo che avevo scelto e questa volta è andato tutto ok.
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CLAUDE R.
Rating: 3 out of 5
following a purchase from 15/11/2021
2 items purchased an iPhone battery very good a quitte de démontage qualité a revoir sur les parties plastiques cassent au moindre effort.
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Vincent T.
Rating: 3 out of 5
following a purchase from 06/10/2021
Could not find the right model
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Matthieu B.
Rating: 3 out of 5
following a purchase from 31/10/2021
Everything was working perfectly for a week and then black screen 😕 ? Can I send it back to get another screen, if the warranty applies? Normally satisfied with SOSAV. Sincerely
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modibo D.
Rating: 3 out of 5
following a purchase from 23/10/2021
I received my product. With an extremely long delivery time . I had to order my part on AliExpress three days later which arrived before ....
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karine C.
Rating: 3 out of 5
following a purchase from 10/10/2021
The order arrived well but with too much delay...
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Pascal P.
Rating: 3 out of 5
following a purchase from 20/10/2021
I have received the package and I am very pleased with the quality of the product and the service. I am very pleased with the quality of the product and the service.
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Lionel R.
Rating: 3 out of 5
following a purchase from 05/10/2021
Hello, I ordered an iPhone gasket that was marked in stock on the site at the time of the order. It was supposed to arrive in a few business days but it did not... Order placed and accepted on 5/10/21, order received on 25/10/21. I've already had a problem with this product. I had already had a pb a few years ago with this site for a new part that did not work and the after sales service had not wanted to know anything... Conclusion: beware with this site, I'm not too satisfied. Sincerely
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