Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

3 star reviews

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J
Jerome W.
Rating: 3 out of 5
following a purchase from 25/09/2021
Very good material, but after a month I had to re-launch to get my order. I had a quick pick up and it arrived a few days later
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Franck L.
Rating: 3 out of 5
following a purchase from 21/10/2021
The service is great and the video supports are perfect but the iPhone 8 screen does not render the original colors!
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Benoit L.
Rating: 3 out of 5
following a purchase from 18/10/2021
Fast and competent service. The battery is well compatible with my Galaxy s7 but the battery life is way too short.
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Frédéric M.
Rating: 3 out of 5
following a purchase from 16/10/2021
It was an iPhone 6 screen. The explanations of disassembly and reassembly are very well done. Package was received on time, and in good condition. But the purchased screen seems defective (horizontal lines at the bottom). It is being checked.
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philippe J.
Rating: 3 out of 5
following a purchase from 07/10/2021
the customer's order refs are not taken into account at all. they are not mentioned on the invoice
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Killian P.
Rating: 3 out of 5
following a purchase from 08/09/2021
The part was gone, I managed to change everything thanks to the tutorial but the screwdriver provided to disassemble the Switch was of very poor quality, I had to buy one next door.... I'm not sure what to do, but I'm sure it's a good idea!
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Pascal L.
Rating: 3 out of 5
following a purchase from 26/07/2021
Defective battery finally replaced after disassembly for photography.
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Philippe R.
Rating: 3 out of 5
following a purchase from 14/09/2021
The items I ordered because they were displayed in stock when validating my basket turned out to be unavailable due to ongoing restocking... In addition, I was asked again the address of a relay point to send the last item finally available but it was sent to another address ... Well...
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Stéphane B.
Rating: 3 out of 5
following a purchase from 30/09/2021
Too bad the battery stickers are missing
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Régis S.
Rating: 3 out of 5
following a purchase from 03/10/2021
Very easy to order and correct price. Customer service response to my email was a bit long: 24 hours Application instructions for the telephone film: not in accordance with the film, so there is a mark in the corner of the film (not good)
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John-Henry M.
Rating: 3 out of 5
Very good after-sales service... Fortunately, there were many delays due to supply difficulties...
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Response from SOSAV
Salve,

Grazie per il vostro feedback.

Siamo sinceramente dispiaciuti per il ritardo nella consegna del suo ordine, che era totalmente fuori dal suo controllo.

Saremo felici di ascoltarvi se avete delle domande, quindi non esitate a scriverci.

Buona giornata.

Cordiali saluti,
Il team di SOSav.fr
B
Benjamin C.
Rating: 3 out of 5
following a purchase from 28/06/2021
A muddle in the order with little information without me asking. Contacted, customer service ended up confirming the delay, giving me a new approximate time frame but also offered to refund me the costs incurred (order plus delivery) if I wanted to cancel my order. The screwdriver pac I bought is of poor quality. The spare part on the other hand seems to be in order.
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BRUNO I.
Rating: 3 out of 5
following a purchase from 01/08/2021
My package arrived safely but with a delay. I had to send several emails to find out the status of my order. I would have preferred SOSAV to take the lead, hence my 3 star rating. Otherwise the response to my emails was quick. I would have preferred to have received the order in advance, hence my 3 star rating.
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Guy C.
Rating: 3 out of 5
following a purchase from 15/07/2021
a first order was for a set of tools to open an iPhone 6S and the smallest torx was too big... the second order was for screws for iPhone 6S and the delay was exceeded by more than a month... The fact remains that SOSAV offers repair materials that are difficult to find elsewhere and more expensive...
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Alexandre P.
Rating: 3 out of 5
following a purchase from 24/06/2021
Hello, I received my order 2 months after placing it without being notified of any delay. The part works well. I think that for the betterment of the planet SoSav should collect used parts from their customers to see if they can repair them. Sincerely
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Joseph F.
Rating: 3 out of 5
following a purchase from 01/07/2021
delivery time too long, order on 01/07 and shipped on 11/08! item conforms
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Paul B.
Rating: 3 out of 5
following a purchase from 02/08/2021
Product arrived quickly. The improvement of autonomy related to the change of the battery is significant, but less than expected. The tools are useful for this type of manipulation, without being exceptional (cheap packaging, plastic that is damaged after opening the phone ...).
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wally D.
Rating: 3 out of 5
following a purchase from 18/08/2021
Positive point if a screen has a problem we can exchange it directly on site and negative point the brightness of the screen is ultra low I see nothing in the sun
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Alfred M.
Rating: 3 out of 5
following a purchase from 16/08/2021
Good overall. I'm very pleased with the service and the quality of the product.
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Jean louis L.
Rating: 3 out of 5
following a purchase from 15/08/2021
I received my package in a few days after ordering, but this device does not suit me and I send it.
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Axelle J.
Rating: 3 out of 5
following a purchase from 01/08/2021
The product met my request but I was disappointed to learn only after the purchase that the item was out of stock. I had to wait, although at the time of purchase this was not indicated. Thank you very much,
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Marie Nancy L.
Rating: 3 out of 5
following a purchase from 06/08/2021
Good condition even if the image quality is mediocre
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Patrick A.
Rating: 3 out of 5
following a purchase from 03/08/2021
Too much time to deliver for a Pro, otherwise, very good for a private individual.
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Maxime C.
Rating: 3 out of 5
following a purchase from 21/06/2021
Very late delivery (covid)
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Serge A.
Rating: 3 out of 5
following a purchase from 27/07/2021
Everything was perfect until I unpacked it. Very dirty room but fortunately it works.
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Maud L.
Rating: 3 out of 5
following a purchase from 05/07/2021
The order was not fast, I had to re-launch to know where the order was 48h after I received an email telling me that the order was shipped
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Philippe P.
Rating: 3 out of 5
following a purchase from 10/07/2021
I have to say that I'm very pleased with the service and the quality of the product, but I'm not sure I'll be able to do it.
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Ludovic L.
Rating: 3 out of 5
following a purchase from 21/06/2021
The delivery times are extremely long...
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frederic G.
Rating: 3 out of 5
following a purchase from 09/07/2021
top of the line
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adeline A.
Rating: 3 out of 5
My order is missing an item
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Response from SOSAV
Salve,

Grazie per il tuo commento!

Notiamo che non hai ancora contattato il nostro team per questo problema: non esitare a scriverci a [email protected] in modo che possiamo offrirti di inviarti il pezzo mancante!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Cordiali saluti,
Il team di SOSav.fr
E
Edouard C.
Rating: 3 out of 5
Site not very ergonomic. Difficulty to pass the payment stage. Problems with restocking. No communication of the order status from sosav once the restocking time is over. Request for additional postage after the fact. Everything is finally back in order after contact with customer service but it is not the e-commerce experience I expected...
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Response from SOSAV
Ciao Edouard,

Grazie per la tua recensione e ci dispiace che la tua esperienza con SOSav non sia stata ideale.

Vi ringraziamo per i vostri commenti pertinenti e le aree di miglioramento.

A presto!

Cordiali saluti,
Il team di SOSav.fr
E
Emmanuel S.
Rating: 3 out of 5
The reapproval was a bit long
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Response from SOSAV
Salve,

Grazie per il tuo commento e ci dispiace leggere queste informazioni :/

Come indicato nella scheda del prodotto al momento dell'ordine, uno degli articoli non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Non appena abbiamo ricevuto il tuo ordine, il tuo pacco è stato spedito con priorità!

Non esitate a contattarci se avete bisogno di aiuto, siamo a vostra disposizione!

Sinceramente,
Il team di SOSav.fr
J
Jacques L.
Rating: 3 out of 5
I had to get blue, I got black (chassis for samsung A50)
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Response from SOSAV
Ciao Jacques,

Grazie per il tuo feedback e ci dispiace sentire questo.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
J
Joris M.
Rating: 3 out of 5
No news of my order being restocked, until I restarted the service myself.
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Response from SOSAV
Ciao Joris,

Grazie per il vostro feedback!

Infatti, il vostro contatto con noi ha coinciso con la ricezione del pezzo nei nostri locali, niente di volontario che ha detto, ma il caso ha fatto bene.

Vorremmo ringraziarvi per la vostra pazienza e siamo spiacenti per l'inconveniente causato da questo ritardo, che è fuori dal nostro controllo.

Il nostro team rimane a vostra disposizione se necessario.

Cordiali saluti
Il team di SOSav.fr
J
Jean-come S.
Rating: 3 out of 5
The two stickers for fixing the battery were missing
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Response from SOSAV
Ciao Jean-Côme,

Grazie per il tuo feedback e ci dispiace vedere che il tuo ordine non ti ha dato piena soddisfazione.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
S
stephane B.
Rating: 3 out of 5
I'm very pleased with the product, but it's a bit long. I would have liked to have seen it on the website, as it was not available, or that you were dropshipping.
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Response from SOSAV
Ciao Stéphane,

Grazie per il suo feedback e siamo molto spiacenti per il ritardo del fornitore su questo ordine.

Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Tuttavia, alcuni articoli possono essere stati soggetti a ritardi da parte dei fornitori a causa dell'attuale situazione sanitaria e ci scusiamo per qualsiasi inconveniente che questo possa aver causato.

Sfortunatamente, siamo dipendenti dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficienti per assicurarci che riceviate il vostro ordine rapidamente.

Non esitate a contattarci, vi ascoltiamo. Grazie per la vostra pazienza :-)

Cordiali saluti,
Il team di SOSav.fr
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Pascal F.
Rating: 3 out of 5
Delay a little too long for what I was told
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Response from SOSAV
Hello Pascal,

We thank you for your opinion and are very sorry for the delay.

Unfortunately, it is indeed possible that the transmitted delay fluctuates sometimes since it is transmitted by the supplier in real time, and that the current circumstances do not always help to be totally reliable.

Our team apologizes for any inconvenience this delay may have caused your organization.

Our team remains available for any further questions, please do not hesitate.

Yours sincerely
The SOSav.fr Team


D
David G.
Rating: 3 out of 5
Screen quality not as premium as described in the description.
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Response from SOSAV
Hello David,

We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.

However, we note that you have not yet contacted our team about this matter: do not hesitate to write to us at [email protected] so that we can be informed of this information and find a solution quickly :-)

Our team wishes you a very nice day and remains at your disposal if needed.

Sincerely,
The SOSav.fr Team
J
Julien M.
Rating: 3 out of 5
I had to call them back, an oversight perhaps, but the package arrived safely. I had to call them back, maybe an oversight finally the package arrived
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Response from SOSAV
Hello Julien,

We thank you for your opinion.

Indeed, the deadline of about fifteen working days was exceeded by a few days and we are sorry for this supplier delay, independent of our will of course, but which we are finally dependent on as much as you.

We are happy to see that your order has arrived safely and that you are completely satisfied with it.

Of course, our team remains available if needed, do not hesitate.

Best regards,
The SOSav.fr Team

F
François P.
Rating: 3 out of 5
I ordered a oneplus 6 battery, I was a bit misled by the picture that shows an original battery and the text that talks about compatible battery. I'm not particularly satisfied with the battery, it was supposed to improve the battery of my phone which is 3 years old but there is no particular benefit or regression which pushed me to buy an original battery elsewhere. The spatula ordered at the same time is qualitative on the other hand. I will be you I will change the photo that can mislead. The price is attractive but the illustration is misleading.
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Response from SOSAV
Hello, the description of the product sheet does not indicate that it is an official battery but a battery of equivalent quality. The logo of the brand is not present on our visuals (non contractual) either :) On the other hand, if the battery has a defect, we invite you to come back to us by email at [email protected] in order to proceed with an exchange. Sincerely,
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