Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Battery sold as original... Some doubts and the rear window broke when I changed it so a bit disappointed but the battery works fine
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Nellie M.
Rating: 3 out of 5
Screen quality very good, the only problem is that there are no tools provided with it... And to get the old home button back, you still need a new specific screwdriver not included as well. It would be nice to add a tool kit suitable for the phone model.
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
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Lydie F.
Rating: 3 out of 5
Many products offered Fast shipping
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Response from SOSAV
Hello Lydie, Thank you for your comment and your encouragement. Can you give us more comments on the rating, as it does not necessarily reflect your comment and, obviously, your complete satisfaction ;-) ? We remain at your disposal at [email protected] if needed. Very nice day to you! Sincerely, The SOSav.Fr Team
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Coline K.
Rating: 3 out of 5
The glass arrived without a hitch and was a perfect fit, but probably with an oversight in the order: I couldn't find the stickers to fix it that were supposed to be attached
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Response from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
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Romain M.
Rating: 3 out of 5
Triwing screwdriver too big. Had to buy another one.
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Romain D.
Rating: 3 out of 5
Well done site.
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Gennaro P.
Rating: 3 out of 5
The product doesn't match I have a galaxy j6 and the external speaker order doesn't match
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Response from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve the problem. Sincerely, The SOSav team.
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Benjamin W.
Rating: 3 out of 5
The replacement screen ordered is not as bright as the original screen and everything becomes more grey... it's a real shame because although I would have been willing to pay more money for a better screen! I'm very pleased with the service and the quality of the screen. So just a pity that the site doesn't describe better what we buy...
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Alex B.
Rating: 3 out of 5
The parts I received were used and had fingerprints on them... In addition, one of my parts was slightly damaged ... Conclusion, cheap and it shows.
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Response from SOSAV
Hello, Thank you for your opinion! All the parts we sell are brand new! Could you please contact our customer service at [email protected] so that we can offer you a return of the damaged part received? Wishing you a nice day :) Sincerely, The SOSav team
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claudine C.
Rating: 3 out of 5
Correct delivery time and packaging.
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Response from SOSAV
Hello Claudine, We thank you for your message and we are sorry to see that the part you received is not suitable for you. It is indeed a compatible cable (unofficial), as indicated on the product sheet you have chosen :-) You can, if you wish, return the item that does not suit you, and then get a refund or a credit note of it. For this, please contact our team at [email protected], we will be happy to find a solution for you! Have a nice day. Sincerely, The SOSav.Fr team
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Louis-Norbert R.
Rating: 3 out of 5
I communicated precisely the part I wanted, but it was another part (not the right one) that was sent to me.
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Response from SOSAV
Hello Louis-Norbert, We thank you for your message and we are sorry that the exchanges with our team did not give you complete satisfaction. We remain at your disposal and are open to any comments allowing us to improve and especially to improve your customer experience at SOSav.fr. Do not hesitate to contact our team for any question. Have a great day! The SOSav.com team
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Mireille A.
Rating: 3 out of 5
Just a small comment; please be more precise and visible in the descriptions about the compatibility of the parts with the machines.
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Response from SOSAV
Hello Mireille, Our team would like to thank you for your comment, which is all the more important as we are always looking to improve. We currently have more than 25,000 references in our catalogue, and we are working every day to make our product sheets more complete and precise, and our disassembly guides more comprehensive. We are also at your disposal for any additional information (technical or not) by chat, phone, e-mail, and on social networks: do not hesitate ;-) Very nice day to you! Sincerely, The SOSav.Fr Team
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Frédéric V.
Rating: 3 out of 5
The order was easy, the delivery was very fast and in good condition, it's perfect... Too bad the product I bought doesn't fit 100/100, I had to make some changes to make it fit.
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patrick F.
Rating: 3 out of 5
Passing .conforme on time
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Alan N.
Rating: 3 out of 5
I'm sorry, but I have to tell you that I'm not sure I'm going to be able to do it. I'm not sure I'm going to be able to do it because I'm not going to be able to do it.
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Response from SOSAV
Hello, Thank you for your review! Could you please contact the customer service at the following address: [email protected] so that we can solve the problem you encountered. Sincerely, The SOSav team.
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Cedric L.
Rating: 3 out of 5
Site not very intuitive. The products put forward are always Apple and Samsung. There are not ONLY these brands.
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Alain C.
Rating: 3 out of 5
with the order of a screen it would be good to specify that the glue is not provided
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David N.
Rating: 3 out of 5
On 2 items, one received quickly but not conform to the description (camera lens protector), and the 2nd very important delay of delivery without having reasons....
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Response from SOSAV
Hello, Thank you for your feedback! We did indeed run out of SIM drawers at the time of your order? We sincerely apologize for our logistic service which did not send you an email! If there is another delay, we are available all week long, from 09h00 to 18h00, at [email protected] ! Sincerely, The SOSav team
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LENA T.
Rating: 3 out of 5
The site is quite clear and explanatory. The order is quickly
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Yann D.
Rating: 3 out of 5
As presented in the satisfaction survey, the product ordered is white but at the validation it is the black version that appeared. Without this problem I would have given it 4 stars.
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Response from SOSAV
Hello, Thank you for your feedback. Please contact our customer service ([email protected]) so that we can find a solution to your problem. Sincerely, The SOSav team.
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Bruno R.
Rating: 3 out of 5
On site and order nothing to say about the product it did not correspond to the order and this 2 times is not serious to review
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Response from SOSAV
Hello, Thank you for your feedback! We have corrected our stock and our customer service is waiting for a response from you? Sincerely, The SOSav team
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Bruno G.
Rating: 3 out of 5
I am a little disappointed with the battery which was given for 3300 mAh and which in reality is not more than 2700 mAh
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Response from SOSAV
Hello, Could you please contact our customer service at this email address: [email protected] so that we can find a solution to your problem. Sincerely, The SOSav team.
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Alexandre P.
Rating: 3 out of 5
The parts are supposedly tested before shipping... Well, the first one I received doesn't work and it was really hard to miss... so not tested before shipping... However, if these ones work, they work correctly! The after-sales service was very responsive and offered me a quick solution. Nevertheless, I think it's a shame to have to waste time because the parts are (apparently) not tested, even though it's written in big letters on their website...
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David B.
Rating: 3 out of 5
Clear website, good product descriptions. The tutorials are easily accessible, but the preparation service was not able to process my order correctly on two occasions. Fortunately the after-sales service is very responsive and informs you quickly on the progress of the order. Rigour and patience are necessary.
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Lionel D.
Rating: 3 out of 5
I am very pleased with the products but a little disappointed with this latest order where after 2 months of waiting I am asked to pay 4 euros more because the delivery which was expected in simple letter must be done in colissimo...
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Aurelie R.
Rating: 3 out of 5
The screen was not top level brightness I think not solid enough because despite the protection it is still broken...
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guillaume D.
Rating: 3 out of 5
This is not the first time I've ordered from SOSAV, but it's the first time I've been really dissatisfied. I ordered 1 time, received the wrong part, contacted SAV, reshipped the same part as the first one, contacted SAV again, went through the technical expertise again and a 3rd time the same part... It was a sticker to stick the LCD on the chassis of my wife's cell phone, today her LCD is out of order, I have the right to 10% discount on my next order it could have been nice but now I still do not have the right sticker and I have to recommend an LCD because by moving on the chassis it cracked, the touch does not work, in short out of order! So the next time will be without me!
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Eglantine G.
Rating: 3 out of 5
A few days later my phone had a battery problem again
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Response from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] to exchange the battery? Sincerely, The SOSav team
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David D.
Rating: 3 out of 5
The video would sometimes be more appropriate ... the reassembly is not necessarily explained the photo not always taken at the best angle Finally the iphone recharges again but no wifi.
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Response from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service so that we can offer you a solution? Sincerely, The SOSav team
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Sylvain C.
Rating: 3 out of 5
The only downside is that the tools are of poor quality, the flathead screwdriver can't loosen some screws, the plastic spatula breaks when the battery is removed...
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Frédéric F.
Rating: 3 out of 5
For the first time, the ordered product does not work. It is impossible for me to report the problem to customer service (?)
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Response from SOSAV
Hello Frederic, Our customer service has just answered your email! Wishing you a good day :) Sincerely, The SOSav team
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Dulhoste S.
Rating: 3 out of 5
The tutorials are very well done ... however, the material received, including the disassembly kit, (and given the price) are a very very Chinese quality! I even cut myself with the flat pliers so it is sharp inside.
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sébastien P.
Rating: 3 out of 5
well
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didier B.
Rating: 3 out of 5
I didn't understand well, I wanted to have the rear frame and it wasn't explained very well, but it was well packaged
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Julien R.
Rating: 3 out of 5
Received quickly but the item does not work properly
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Response from SOSAV
Hello Julien, Thank you for your comment. Could you please contact our customer service at [email protected] so that we can offer you an exchange of the part? All our products are guaranteed for one year. Sincerely, The SOSav team
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Pascal D.
Rating: 3 out of 5
The site is very well done with videos "tutorials" to help with editing. On the other hand it is necessary to read well between the lines. If the photos suggest that the products are original manufacturers at the delivery are unfortunately adaptable!
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Eric J.
Rating: 3 out of 5
Screen and battery seem to be of good quality, nothing to complain about. However, the screen replacement tutorial on iPhone 6s is problematic: not disconnecting the battery for a screen change creates a risk of short circuit when reconnecting the screen connectors. Ultimately, the risk of blowing the backlight fuse, which happened to me. This SMD fuse is 0.5mm long and requires expensive equipment and a lot of skill to change. So motherboard and phone out of order... That said, SOSAV is still a site that provides good quality material and I will order from this site again without any problem.
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Response from SOSAV
Hello Eric, Thank you for your comment. Indeed, the repair guide does not mention this important step, and we sincerely apologize for it. We are in the process of correcting this anomaly. If you wish to return parts, we remain at your disposal via our customer support: [email protected]. Sincerely, The SOSav team.
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Alex D.
Rating: 3 out of 5
I am very pleased with the delivery and the equipment. The problem is that I ordered with -10% on the material that did not work. I have a response and no solution or follow-up.
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Corentin P.
Rating: 3 out of 5
The part was of good quality, arrived on time and in the right packaging, but it should have been specified that it did not come with the double-sided adhesive required for fitting. I'll do more research next time to get the corresponding adhesive.
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marine C.
Rating: 3 out of 5
I received the right part but the colour didn't match, but I was happy with it.
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