Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Return request sent by email that has remained unanswered
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
J
Jorge T.
Rating: 1 out of 5
following a purchase from 14/04/2026
Breakage box
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
F
FRANCOIS I.
Rating: 1 out of 5
following a purchase from 13/04/2026
1 Twisted precision screwdriver And a SIM card ejector is missing from a kit
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards
T
Thibaut V.
Rating: 1 out of 5
following a purchase from 31/03/2026
''Compatible'' photo sensor that doesn't work, and is not even the same as the original sensor physically, the camera doesn't recognize it. I've taken apart my phone three times for nothing, I will never order from this site again!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
O
Olivier C.
Rating: 1 out of 5
following a purchase from 21/03/2026
24-hour delivery to the relay point not guaranteed (72h). Wrong component received.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
SOPHIE P.
Rating: 1 out of 5
following a purchase from 18/03/2026
I don't know where my order is or if it has been prepared or shipped or shipped to the wrong place. In short, I still don't have what I bought.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Guylaine L.
Rating: 1 out of 5
following a purchase from 07/03/2026
I bought a battery for my phone that doesn't work at all because it won't charge my phone, so I am very disappointed. How can I get a refund, please? Thank you.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Albin S.
Rating: 1 out of 5
following a purchase from 13/02/2026
Package ordered with next day delivery, I never received the item. Very disappointed...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
Sandrine F.
Rating: 1 out of 5
following a purchase from 07/02/2026
There was a missing piece in the package.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
G
Gabriel C.
Rating: 1 out of 5
following a purchase from 06/12/2025
Non-compliant item received with the order.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Tom B.
Rating: 1 out of 5
following a purchase from 12/11/2025
glass with incorrect dimensions, I would like a refund
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
Mickael D.
Rating: 1 out of 5
following a purchase from 31/10/2025
Hello, I am not happy because I ordered a charging connector for my Samsung but it was not specified to pay attention to the origin of the phone, so now I have replaced the part but I can no longer receive the French network... so I will have to change it again..
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Christophe C.
Rating: 1 out of 5
following a purchase from 26/10/2025
Product error. I received a small heating pad (for tablet) while I ordered the model for smartphone
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Julien E.
Rating: 1 out of 5
following a purchase from 20/10/2025
Screwdriver that broke after 4 screws.... And for the order, I had to harass customer service to finally get a shipment.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
B
BERTRAND J.
Rating: 1 out of 5
following a purchase from 05/10/2025
The mediators provided in the kit are not sufficient for opening the Samsung SM-T580 tablet. SOSAV charges extra for the metal spatula even though it appears in their demonstration video and should therefore be provided for free.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Justine M.
Rating: 1 out of 5
following a purchase from 27/09/2025
I bought an iPhone 6s battery. The battery does not charge beyond 29%, the phone discharges in a few seconds and turns off by itself even when plugged in. I will request either a replacement or a refund. To be continued... grrrr!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
FABIEN M.
Rating: 1 out of 5
following a purchase from 05/09/2025
Order error I received a rear glass for an S23fe instead of a battery for an S10e.
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J
Jordan B.
Rating: 1 out of 5
following a purchase from 01/09/2025
The spudger broke on the first use, when removing ear cushions (a task I had already performed without any problem with another spudger that I had to return)
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S
SYLVIANE M.
Rating: 1 out of 5
following a purchase from 27/08/2025
Delivered a battery without its fixings and without the sealing gasket is not very commercial.
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R
Romain K.
Rating: 1 out of 5
following a purchase from 21/08/2025
my order did not arrive complete, and despite my two attempts to contact by email and through the form, no one has gotten back to me, nor offered a delivery of the missing parts
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K
Kevin L.
Rating: 1 out of 5
following a purchase from 25/08/2025
I do not recommend it, the battery does not even last 3 hours of use
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Response from SOSAV
Hello Kevin,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We strive to provide quality products and would be happy to help you resolve this issue. Please do not hesitate to contact our customer service for appropriate support.
Best regards,
The SOSAV team
W
william M.
Rating: 1 out of 5
following a purchase from 20/08/2025
-
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Response from SOSAV
Hello William,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly to discuss your situation so that we can provide you with a solution.
Best regards,
The SOSAV team
D
David M.
Rating: 1 out of 5
following a purchase from 17/08/2025
Package not received
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Response from SOSAV
Hello David,
Thank you for taking the time to share your feedback. We are sorry to hear that you have not received your package. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The SOSAV team
F
frederic S.
Rating: 1 out of 5
following a purchase from 10/08/2025
my new battery is only at 86% of its capacity. :-(
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Response from SOSAV
Hello Frédéric,
Thank you for taking the time to share your feedback. We are sorry to hear that the battery does not meet your expectations. At SOSAV, we are committed to providing quality products and we are here to help you. Please do not hesitate to contact us so that we can find a solution together. Your satisfaction is our priority.
Best regards,
The SOSAV team
D
DANTIN G.
Rating: 1 out of 5
following a purchase from 10/08/2025
Particularly fragile glass. I broke it during the gluing.
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Response from SOSAV
Hello Dantin,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with the glass. At SOSAV, customer satisfaction is paramount, and we are committed to providing quality products. Please do not hesitate to contact our customer service, we will be happy to help you find a solution.
Best regards,
The SOSAV team
T
thierry M.
Rating: 1 out of 5
following a purchase from 06/07/2025
No access to possibly make a change.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
H
Hardy A.
Rating: 1 out of 5
following a purchase from 05/07/2025
Does not work, too bad because already paid, convenient and always satisfied but not this time
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
M
martin R.
Rating: 1 out of 5
following a purchase from 24/06/2025
Video tutorial followed to the letter to change the battery. Screen broken in the end, and a 10% offer (which everyone can have) on the price of the screen as a commercial gesture
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
E
ERIC M.
Rating: 1 out of 5
following a purchase from 21/06/2025
It's been 15 days since I ordered and I still haven't received anything
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
C
Cyrille C.
Rating: 1 out of 5
following a purchase from 17/06/2025
I have received my delivery. However, the site made me buy a kit that I don't think I need and there is no tutorial for changing the lenses of my Redmi 12 5G. After asking for help, I was sent a standard tutorial that does not correspond to my phone.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
Armel T.
Rating: 1 out of 5
following a purchase from 29/05/2025
Very good, fast delivery.
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A
Aleksandar G.
Rating: 1 out of 5
following a purchase from 14/05/2025
I ordered a screen for a Nintendo new 3DS XL, the screen in question is not new but a refurbished product and also the 3D does not work with it... Thank you very much, I would like to return the screen for a refund!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
D
Deborah K.
Rating: 1 out of 5
following a purchase from 05/05/2025
I will have to return the received package because I didn't order the right thing
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
N
Nicolas C.
Rating: 1 out of 5
following a purchase from 03/05/2025
Used objects like screwdrivers are of poor quality and do not allow for the removal of screws (especially for the tri-wing screwdriver, impossible to open a Nintendo DS lite with).
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Thierry B.
Rating: 1 out of 5
following a purchase from 23/04/2025
The quality of the product is very poor
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
N
Nicolas C.
Rating: 1 out of 5
following a purchase from 11/04/2025
Wrong order sent
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
A
anthony B.
Rating: 1 out of 5
following a purchase from 05/01/2025
Still not received
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you.
Thank you very much.
Sincerely Pierre.
F
Frederic T.
Rating: 1 out of 5
following a purchase from 14/11/2024
Battery installed without problem. In use, however, the charge stagnates at 20-25% even with a 65W charger on macbook12 2027, then jumps to 100%. The same applies to discharging: below 80%, the Mac shuts down ... the battery is at 2%-3% charge (when I put it back on charge and it lights up, the battery indicates 2%). The battery is functionally compatible, but NOTHING to do with the Mac's initial charge potential.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
P
Pascal T.
Rating: 1 out of 5
following a purchase from 04/01/2025
I'm not satisfied: the screen, which was supposedly an Apple-certified part, doesn't work properly, and scratches appear at the slightest touch of a fingernail. So no, I'm not satisfied at all.
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Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
M
Michael G.
Rating: 1 out of 5
following a purchase from 22/12/2024
Delivery too long, nothing to do with the advertised date.
Translated reviews
Response from SOSAV
Hello,
In this case I invite you to contact us directly on the site so that we can help you. All parts are guaranteed for 2 years.
Thank you very much.
Sincerely Pierre.
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