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A
Rating: 1 out of 5
Does not work, not detailed enough.
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 970 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
1 star review
Reset filtersA
Rating: 1 out of 5
I'm sure you'll be happy to help me with any questions I may have. I'm sure you'll be happy to help me with any questions I may have.
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A
Rating: 1 out of 5
I bought on this site a lcd screen and a touch screen for an iPad 2. The touchscreen is fine, although two of the mounting brackets were bent. The touchscreen does not work on the edge of the screen (2 to 3 cm). I'm not sure if SOSAV will find a solution.
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A
Rating: 1 out of 5
I placed an order with them in July. After 2 months of waiting and sending several emails and several calls without any response from them I wrote on their Facebook page. They answered me the next day to tell me that I will have my order at the latest the following week but I received it 2 weeks later or more than 2 months and a half of waiting and especially no news and response from them without going through Facebook. To apologize, they simply gave me the price of the delivery as a voucher to be used on another order
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A
Rating: 1 out of 5
shameful delivery date
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A
Rating: 1 out of 5
Positive point: this is the only place where I found the item I need, which arrived intact at the relay point. The first exchanges with the SOSAV team were quick. Negative point: After 2 months of waiting I cancelled my order and bought a new phone. Why did you wait for my cancellation to send the product? A better communication about the availability of the product would have been appreciated, it would have saved me the purchase of a new phone.
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A
Rating: 1 out of 5
Very long delivery time. The part delivered does not correspond to what I ordered.
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Rating: 1 out of 5
I have received an order but not the right parts and no time to redo the how. out of 3 how to drift only one and arrive fully and on time.
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Rating: 1 out of 5
I have received my order and I am very pleased with the service. I have been moved twice to the relay point when there was nothing, nice! Neither colissimo nor SOSAV gave me any real explanation, my request for reimbursement has been put in stanby. They even offered me a second shipment with the shipping costs at my expense. A shame! I don't know yet how long this story will last before I can be reimbursed.
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Rating: 1 out of 5
the shipping costs are high especially when the return of the fake item sold are not included.
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Rating: 1 out of 5
I started a galaxy s4 screen on July 27, it should be available within two weeks, but I got it on September 10. Replaced with care it didn't last a week before failing me.
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Rating: 1 out of 5
I will not recommend to my family and friends be sure. I will recommend your site to my friends and family. And again I have sent you 2 emails on the status of my orders but I have not received anything even a word of apology from you. I am still missing an order (a tablecloth for samsung S4 mini) but I think I can forget about it.
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A
Rating: 1 out of 5
Order placed on 31/07/2016. Order received 08/09/2016. For the speed it will have to iron.
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Rating: 1 out of 5
I have received my order after 1 month of waiting and many emails sent. I'm very pleased with the product and the service.
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Rating: 1 out of 5
I'm not sure how to use this product, but I'm sure it's a good idea to use it as an alternative to the traditional way of doing things.
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Rating: 1 out of 5
Not original part not compatible
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Rating: 1 out of 5
I have to find an alternative solution as I can't repair the phone. Thank you for your help
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A
Rating: 1 out of 5
No phone number for easier and faster contact, not good, I do not recommend! The delivered screen does not work properly! How to make a claim and exchange, no contact, this is not very serious!!!
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A
Rating: 1 out of 5
The screen I ordered is not working. I would like to exchange it and have sent an email to customer service with no response yet.
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Response from SOSAV
Madam, First of all, our apologies for the malfunction of this screen. We have received a message from you around 18:20 today. We have just proposed you a solution for the exchange of your screen. Sincerely,
A
Rating: 1 out of 5
Out of 4 products ordered, 2 were not what I ordered (1 color error and 1 totally different product). Despite opening a ticket and sending a photo, no news for several days...
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Response from SOSAV
Sir, For some reason, the ticket corresponding to your request has been closed... Could you simply reply to the last email you received from us? This will allow us to open the support ticket again. We will then be able to send you directly the expected parts. Sincerely yours,
A
Rating: 1 out of 5
Fast shipping but poor quality products. No answer from the SAV for a repair or a refund. 25 euros lost.
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Response from SOSAV
Sir, We received a return request from you on Monday (22/08) at 11:53 am, to which we responded positively at 5:41 pm. As indicated, we will of course proceed with the refund of the part that does not give us satisfaction. Sincerely yours,
A
Rating: 1 out of 5
At first everything goes well : well done website, package delivered quickly. However, you can't count on an after-sales service in case of problem (for my part, the iphone screen received was defective) : no answer to my request, without even talking about refund. I'm not sure what to expect from this company, but I'm sure it's a good one.
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Response from SOSAV
Sir, After searching, we can't find any trace of contact from you. Could you please send us a request to our email address [email protected]. We usually reply within the day. Sincerely yours,
A
Rating: 1 out of 5
Delivery very slow product with no quality the black screen is not glued correctly result I have to buy a new screen do not even talk about the customer service impossible to reach result I will not order more screen at sos av
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A
Rating: 1 out of 5
Everything is fine if the ordered part works, knowing that the prices are very expensive compared to other sites. From the moment the part is defective, we have to send it back at our expense and we see that we start to get bogged down in a long debate that will cost us, that's when we realize that this site is actually unreliable. A piece of advice, look for a site that doesn't want your money, and there are many that are reliable. The service is zero. I found the same part at 8 euros with the price of shipping while on this site it cost me 18 euros with a defective part ...
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Rating: 1 out of 5
Customer service completely lacking, shipping of defective product, the battery burned my Iphone motherboard. Diagnosis confirmed by a professional. Obviously no return, no response from SOSAV, even their captain repair ignores me. In short, a legal action will perhaps make them wake up.
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A
Rating: 1 out of 5
Pas top !
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Rating: 1 out of 5
000000.......
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A
Rating: 1 out of 5
Delivery time not respected too long
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Rating: 1 out of 5
The screen does not work, forced to put the old broken one. How do I do it?
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Rating: 1 out of 5
Suggests a non-compatible item.
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Rating: 1 out of 5
To avoid: company with no professionalism: order placed on 21/07, date of receipt indicated on the screen 23/07, not having received anything on 26/07 I call them: they indicate me that as they had articles in reapproval they did not make leave the order! Finally they split the order in two, reception on 28/07 of a part of the order but one of the sent articles IS NOT THE RIGHT ONE, reception on 03/08 of the new sending and it is STILL NOT THE RIGHT ONE!!! This site apparently doesn't give a damn about its customers!!!
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Rating: 1 out of 5
After a part out of stock for 1 month, I have a doubt on the veracity of the status ... It took 2 messages via the website, a message on the answering machine and a repair request by captain repair to learn that my part is being shipped and finally realize that the part does not correspond to the order.
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Rating: 1 out of 5
Very bad experience: 1) double collection after ordering the same product: no answer neither by phone nor by using the form on the site for several days... 2) The item I received is not the one I ordered... Once again, the after-sales service does not provide any answer, either by email, by contact form or by phone... I strongly advise against this site.
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Rating: 1 out of 5
Well
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A
Rating: 1 out of 5
The product was late in coming, I had to go on the site to see that it was in restocking, which was not at all reported to me at the time of purchase that I would not have done given the urgency. No information was given on the future availability of the product. I was forced to do something else and the product is no longer useful to me. Bravo !
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Response from SOSAV
Hello, we offer for sale products in "dispo fournisseur", which generally require a restocking period of about 10 to 15 days. On each product sheet, when the product is not in stock, we indicate - in orange and bold - just above the add to cart button - the availability of this product within 15 days. If you did not see this mention, we are sorry. On this type of order, as soon as your order is validated, we send again an alert to let you know that you have one or more products that are in supplier's availability, and that therefore a longer delay than usual is necessary for the shipment. If you wish to return the part because it is no longer useful to you, do not hesitate to use our return form available at the following address: https://www.sosav.fr/tickets-support/return/ . We will of course take the part back and issue a refund. Sincerely, SOSav.com Customer Service
A
Rating: 1 out of 5
I've just ordered the connector, battery, tools, and followed all the steps in the video with care. The result is a black screen and no sound.
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A
Rating: 1 out of 5
not received
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A
Rating: 1 out of 5
PayPal waiting time extremely long! +/- 20 days before receiving my order. TO AVOID!
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A
Rating: 1 out of 5
I had the part mounted and the result is very bad. The screen is predominantly yellow. I will have to have it dismantled and returned to you.
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Rating: 1 out of 5
5 packages defective (screen remains black or touch button hs)
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