Customer reviews of SOSAV

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 26 970 published reviews
5 21k 78% 4 4 196 16% 3 921 3% 2 328 1% 1 524 2%

Summary of reviews

Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.

All reviews

F
Fahim B.
Rating: 5 out of 5
following a purchase from 10/06/2021
Fast shipping, and good quality battery. +++++
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S
Sébastien F.
Rating: 4 out of 5
following a purchase from 09/06/2021
Quick response
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M
MARIO F.
Rating: 5 out of 5
following a purchase from 30/05/2021
I'M VERY PLEASED WITH THE QUALITY OF THE PRODUCT AND THE PRICE. I'M VERY PLEASED WITH THE QUALITY OF THE PRODUCT AND THE PRICE OF THE PRODUCT.
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C
Céline R.
Rating: 5 out of 5
following a purchase from 10/06/2021
Very good.
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J
Jean-Pierre L.
Rating: 5 out of 5
following a purchase from 10/06/2021
Very good service and very good products, thank you
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Thierry C.
Rating: 5 out of 5
following a purchase from 06/06/2021
Contact transaction impeccable a recommander
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B
Brice V.
Rating: 5 out of 5
following a purchase from 10/06/2021
Product conforms to the one ordered. Perfect delivery time.
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M
Mansion M.
Rating: 5 out of 5
following a purchase from 09/06/2021
Product conforms to the description. Delivery time respected.
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S
stephane P.
Rating: 4 out of 5
following a purchase from 11/05/2021
great performance
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M
Marie-Héloïse V.
Rating: 2 out of 5
wrong amount sent
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Response from SOSAV
Ciao Marie-Héloïse,

Grazie per il tuo commento!
Il nostro servizio clienti ti ha immediatamente inviato i 2 pezzi mancanti, non appena ci hai informato di questo errore di quantità!

Vi auguriamo una buona giornata e restiamo a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.com
E
Edouard C.
Rating: 3 out of 5
Site not very ergonomic. Difficulty to pass the payment stage. Problems with restocking. No communication of the order status from sosav once the restocking time is over. Request for additional postage after the fact. Everything is finally back in order after contact with customer service but it is not the e-commerce experience I expected...
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Response from SOSAV
Ciao Edouard,

Grazie per la tua recensione e ci dispiace che la tua esperienza con SOSav non sia stata ideale.

Vi ringraziamo per i vostri commenti pertinenti e le aree di miglioramento.

A presto!

Cordiali saluti,
Il team di SOSav.fr
P
Patrick S.
Rating: 5 out of 5
following a purchase from 09/06/2021
Everything was perfect, follow-up, product quality, and ingis
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A
Alain C.
Rating: 5 out of 5
following a purchase from 09/06/2021
I just replaced the screen of my iPhone, super detailed YouTube tuto for a rather delicate intervention. Great material, fast delivery. This is my third purchase and I'm still very happy. I'd recommend it.
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P
PATRICK C.
Rating: 5 out of 5
following a purchase from 10/06/2021
I am very pleased with the service and the quality of the product. I have been very satisfied with the service and the quality of the product. Thank you to the SOSAV team. Patrick
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G
giovanni A.
Rating: 5 out of 5
following a purchase from 09/06/2021
Fast and compliant
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X
Xavier D.
Rating: 1 out of 5
My order arrived more than 6 months late. It was not useful to me anymore.
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Response from SOSAV
Salve,

Ci scusiamo sinceramente per il ritardo :/

Se lo desideri, puoi contattare il nostro servizio clienti all'indirizzo [email protected] in modo che possano inviarti un modulo di restituzione per una nota di credito o un rimborso del tuo ordine!

Non vediamo l'ora di sentirti!

Augurandovi una buona giornata :)

Sinceramente,
Il team di SOSav.fr

T
Thierry C.
Rating: 5 out of 5
following a purchase from 09/06/2021
Hello, the battery of my iphone 6S broke after 6 months of use, following my message, taken care of by SOSAV within 12H. I'm very happy with the service and the quality of the product, I'm very happy with the service and the quality of the product. Thank you to all the SOSAV team for your responsiveness and your seriousness. You have won a loyal customer! Thierry COUFFIGNAL
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E
Emmanuel S.
Rating: 3 out of 5
The reapproval was a bit long
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Response from SOSAV
Salve,

Grazie per il tuo commento e ci dispiace leggere queste informazioni :/

Come indicato nella scheda del prodotto al momento dell'ordine, uno degli articoli non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Non appena abbiamo ricevuto il tuo ordine, il tuo pacco è stato spedito con priorità!

Non esitate a contattarci se avete bisogno di aiuto, siamo a vostra disposizione!

Sinceramente,
Il team di SOSav.fr
J
Jacques M.
Rating: 5 out of 5
following a purchase from 09/06/2021
very fast
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P
philippe B.
Rating: 4 out of 5
following a purchase from 14/04/2021
The product was delayed in shipping due to a stockout. I was notified and received the package. The customer service department responds to emails quite quickly.
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J
Jean-Yves L.
Rating: 5 out of 5
following a purchase from 07/06/2021
I am very pleased with the service and the quality of the product. Thank you and congratulations.
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M
Malik A.
Rating: 5 out of 5
following a purchase from 08/06/2021
Top notch, fast, conforms to my order
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L
Léon A.
Rating: 2 out of 5
very good service in theory, not very recommendable in practice, part received defective, the new part took 3 months to arrive
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Response from SOSAV
Salve,

Dopo il primo pezzo difettoso che abbiamo ricevuto, vi abbiamo immediatamente inviato un servizio post-vendita, che purtroppo avete ricevuto con un mese di ritardo e non tre. Siamo molto soddisfatti della qualità dei nostri prodotti e della qualità del servizio che abbiamo fornito.

Buona giornata!

Cordiali saluti,
Il team di SOSav.fr
F
Fabio S.
Rating: 4 out of 5
following a purchase from 05/05/2021
I'm very happy with my order...but my last order took a long time to arrive but I will continue to order from you.
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G
Gilles M.
Rating: 5 out of 5
following a purchase from 08/06/2021
Fast and efficient site.
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J
Jean-Jacques P.
Rating: 5 out of 5
following a purchase from 07/06/2021
Nothing to complain about. Everything went very well.
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G
Gérald B.
Rating: 5 out of 5
following a purchase from 28/05/2021
Fast and convenient
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M
Marie-France V.
Rating: 5 out of 5
following a purchase from 04/06/2021
The product was received very quickly and corresponded exactly to my order. The product was received very quickly and matched my order exactly.
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L
Lionel R.
Rating: 5 out of 5
following a purchase from 03/06/2021
package conforms to the description delivery time respected
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B
Bonte P.
Rating: 5 out of 5
following a purchase from 04/06/2021
Equipment meets description Successful installation by following the repair guide Phone works perfectly Thank you SOSAV
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B
Bruno V.
Rating: 5 out of 5
following a purchase from 06/06/2021
package arrived very quickly i am happy super sosav
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I
Isabelle N.
Rating: 2 out of 5
Although there were supply issues out of their control, I had to follow up with the store twice to hear back, one of which was for them to send me my order even though they had since been restocked. I waited 3 months in total to receive my order.
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C
christophe K.
Rating: 4 out of 5
following a purchase from 07/06/2021
The product was delivered on time and met my expectations. I put 4 stars because there are missing parts on the site.
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L
Le Meins G.
Rating: 5 out of 5
following a purchase from 07/06/2021
Fast and accurate delivery, this company is well organized for the sale on the internet and the small repair guides are very practical, bravo and thank you
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B
Boris Z.
Rating: 5 out of 5
following a purchase from 24/04/2021
Top service and quality!
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I
Icaze L.
Rating: 5 out of 5
following a purchase from 05/06/2021
Good
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A
André N.
Rating: 5 out of 5
following a purchase from 18/02/2021
This is good, because there is someone to answer you, when a request for information or other is needed.
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J
jean-charles C.
Rating: 4 out of 5
following a purchase from 02/06/2021
perfect delivery and tuto impec
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J
jean marc M.
Rating: 5 out of 5
following a purchase from 04/06/2021
Serious site, fast delivery, order conforms, I recommend it thank you
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J
Jacques L.
Rating: 3 out of 5
I had to get blue, I got black (chassis for samsung A50)
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Response from SOSAV
Ciao Jacques,

Grazie per il tuo feedback e ci dispiace sentire questo.

Tuttavia, notiamo che non hai ancora contattato il nostro team su questo argomento: non esitare a scriverci all'indirizzo [email protected] in modo che possiamo essere informati di questa informazione e trovare una soluzione rapidamente :-)

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
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