Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Hello, After checking, as indicated during the exchanges, the Tool Kit was indeed sent to you a first time, and the tracking number was sent to you by email: "Benjamin** - 25/02/2016 - 16:46 Product Standard Tool Kit Sir, We have just shipped the following products to you: -Standard Tool Kit You can track this shipment with the following max letter number: 1H01908837545" The package was returned to us. We have sent back a second one, and the tracking number has been provided to you via email: "Benjamin** - 09/03/2016 - 16:00 Product Standard Tool Kit Sir, We have just shipped you the following products: -order APIJG2QSJ You can track this shipment with the following max letter number: 1H01908837057" You will understand that we do not have the ability to control the delivery problems that the Post Office may encounter. Sincerely yours,
A
anonymous A.
Rating: 1 out of 5
Ne marche pas
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Very disappointed
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Well delivered but defective part
Translated reviews
Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service ([email protected])? Sincerely, Frédéric
A
anonymous A.
Rating: 1 out of 5
Very long delay and the delivery does not correspond to the order
Translated reviews
A
anonymous A.
Rating: 1 out of 5
More than 9 days I ordered and I see in my order tracking: waiting for restocking. After 9 days I find it amazing that I am not restocked and even more amazing that I did not report it when I ordered. By ordering in China and by boat therefore without transport costs, I am delivered in less than 15 days experience made before Christmas, so when the orders are very high. In short I am disappointed and I do not think to order other items from you. To my great regret.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Very disappointed
Translated reviews
A
anonymous A.
Rating: 1 out of 5
I have to say that I am very pleased with the quality of the products and the price. The service is even worse than I imagined. Sorry it was my first and last purchase at sosav
Translated reviews
Response from SOSAV
Hello, As the agent in charge of your case indicated to you, your order being already taken care of by the carrier, it could not be cancelled anymore. However, he offered you to return the products to us for the realization of a refund: "Marco replied 12 days ago (Thu, 31 Dec, 2015 at 3:11 PM) Replied to: [email protected] , cc: [email protected] Hello, We have taken good note of your message. Unfortunately, the packages have already been shipped about an hour ago. We have received your package, please do not unpack the box and contact us at this email address. We will inform you about the return procedure to obtain a credit note or a refund of the part. We are waiting for your return. Sincerely, Marco" Sincerely,
A
anonymous A.
Rating: 1 out of 5
No big deal for a battery error.
Translated reviews
Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service? Best regards,
A
anonymous A.
Rating: 1 out of 5
Pitiful. I order, they inform me by email that my product is out of stock and they offer me either a refund or a credit note. I opt for a refund and I receive an email saying that they have been supplied and that my order has been shipped. This is a site to be avoided as a matter of urgency.
Translated reviews
Response from SOSAV
Hello, You placed an order on 15/12/2015. Unfortunately, during the preparation of the order, we were out of stock. The preparer then informed you by email. However, that same day, our restocking was delivered to us. The order preparer therefore finalized your order for shipment the same day. Your refund request was made on 16/12, the next day. Sincerely, Frédéric
A
anonymous A.
Rating: 1 out of 5
Sale of objects that cannot be repaired by themselves
Translated reviews
Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Did you contact the Customer Service ([email protected])? Sincerely, The SOSav team
A
anonymous A.
Rating: 1 out of 5
Not satisfied
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Hello, light spots appear on my screen (two lighter spots with a diameter of 2 to 3 mm) after 1 month of operation. I do not recommend this screen.
Translated reviews
Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Did you contact the Customer Service ([email protected])? Sincerely, The SOSav team
A
anonymous A.
Rating: 1 out of 5
I would not recommend this site to anyone around me.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
The site is well built but the products sent do not work
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Badly done
Translated reviews
A
anonymous A.
Rating: 1 out of 5
The part does not correspond to the product described, no explanation available, request for assistance without serious answer ("look at the videos on the internet" "call a repairer") - I'm waiting for the authorization to make a return (!) and to get the address where to send the package ...
Translated reviews
Response from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? You contacted our services on a Sunday at 3:40 pm and we answered you that same day at 10:13 pm, then at 12:17 am after your second email, although we are closed on weekends (and in the evening). Concerning the comments you give us, I don't find, in the email exchanges, the following advice: "look at the videos on the internet" "call a repairman") For your information, our guides are only available in the form of images and text. Finally, as indicated by the adviser on Monday, he is waiting for information about the product received. You can of course answer him by specifying that you do not wish to wait and prefer to return the package. Sincerely, The SOSav team
A
anonymous A.
Rating: 1 out of 5
completely incompetent
Translated reviews
Response from SOSAV
Hello, Thank you for leaving a Review. However, after checking, your request was for an exchange, following an order error. You will certainly understand that the exchange can only be ensured upon receipt of the battery, which, according to the email exchanges, you have been offered. The exchange was not refused. In addition, you indicated that you wanted a second battery, but also that you urgently needed these elements. The advisor has therefore proposed to place a new order, and in parallel, to return the model purchased by mistake, which will be refunded upon receipt. Sincerely, Frédéric
A
anonymous A.
Rating: 1 out of 5
Received an intact package but the glass was cracked
Translated reviews
A
anonymous A.
Rating: 1 out of 5
The battery I received never worked!
Translated reviews
A
anonymous A.
Rating: 1 out of 5
The part you sent me is not the original call it did not work
Translated reviews
A
anonymous A.
Rating: 1 out of 5
I have received the package with a small carambar. I'm not sure if it's a good idea to get a new one, but I'm not sure if it's a good idea to get a new one, but I'm not sure if it's a good idea to get a new one.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Defect on a part
Translated reviews
A
anonymous A.
Rating: 1 out of 5
The room was not at all the same as the original one
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Tres incertain attention prudence
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Order arrived quickly but does not match my phone...No invoice or procedure for return and refund
Translated reviews
A
anonymous A.
Rating: 1 out of 5
In view of the quality of the product delivered, I will not recommend your site. I'm sorry about that.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
If Sosav had been my first experience of buying online, I think I would never have made an internet purchase again... 1 Order touchscreen + tools (we'll talk about tools later) ok on July 15, 2015 2 Receipt of the bad glass on July 17, 2015 3 Contact Sosav (only mail because unreachable by phone) on July 20, 2015 which solves the problem by giving me a credit for purchase + transport of a new glass after having asked me photos of the phone and the glass Until then we can understand that a mistake can happen. 4 Ordered new glass on July 22, 2015 5 Received the new bad glass (the same as the first order) on July 24, 2015 Unbelievable no verification while I mentioned that this glass was going to be used for a professional phone (liberal nurse) and that it was urgent. 6 Contacted Sosav (only by mail because I could not be reached by phone) on July 25, 2015, I was asked again for new photos of the phone and the glass 7 New credit note for purchase BUT NOT FOR TRANSPORT, I pay 3.39 again and ask for a refund. I wonder if this is incompetence or scam, it would be better the second I would understand better, in short... new order on July 28, 2015 taking my precautions and making several messages to ask to check well. 8 In the meantime purchase of a new phone because the urgency of the request has apparently not caught the attention of sosav ... 9 Received the new glass (the right one on the 3rd shot) on 30 July 2015. 10 Mounting the new glass, surprise the screwdriver torx 5 purchased does not work (and there is REALLY OF the RIP) 11 ReBuy tools in large DIY. 12 The repair begins... no the tutorial is no longer online on the site of sosav... a Russian video comes to my rescue and after 15 days of trouble I manage to repair. BALANCE SHEET: 1st purchase: 32,98 - 2nd purchase: 0 - Purchase new laptop: 149 - 3rd purchase: 3,39 (delivery) - Purchase new tools: 11,95 --- TOTAL: 197,32 --- EXPENSIVE FOR A TACTILE GLASS I'M STILL WAITING FOR DELIVERY. SILENCE RADIO. I HAVE TO SAY THAT I AM VERY PLEASED WITH THE SERVICE AND THE QUALITY OF THE PRODUCT. IT WAS THE FIRST AND LAST TIME I ORDERED FROM THIS SITE...
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Avoid!!! Don't answer the phone , disastrous after sales service !!! PayPal dispute in court ...
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Lack of explanation on the products, wrong characteristics on the products' pictures.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Trop cher
Translated reviews
A
anonymous A.
Rating: 1 out of 5
I would not recommend your site to anyone!
Translated reviews
A
anonymous A.
Rating: 1 out of 5
You do not take our requests into account. Please check the emails sent on your site. Thank you for your reply, which we hope will be as quick as possible. Sincerely
Translated reviews
A
anonymous A.
Rating: 1 out of 5
The camera of the so-called iphone6 is much bigger than the original pfffff
Translated reviews
A
anonymous A.
Rating: 1 out of 5
not functional, wrong parts sent, 2x right and not the LEFT model
Translated reviews
A
anonymous A.
Rating: 1 out of 5
part does not match the type of phone
Translated reviews
A
anonymous A.
Rating: 1 out of 5
The buttons did not match the iPhone 4 at all. I spent 2 hours trying to make them fit. In the end I found that the notches were not the same! Between fatigue and stress. The iPhone is now in kit and unusable!
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Poor quality tools making any attempt to repair almost impossible (screwdriver not well calibrated which damages the thread, tools that break from the first use). I'm not sure if I'm going to be able to do this, but I'm sure I'll be able to do it again in the future.
Translated reviews
A
anonymous A.
Rating: 1 out of 5
ecran doesn't work it's not serious it's n i;porte what
Translated reviews
A
anonymous A.
Rating: 1 out of 5
Fast delivery, but defective products.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 