Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
5 stars for the support that sent me back a new battery when the one I received didn't work... unfortunately this one doesn't work very well and doesn't hold a charge.
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Louis G.
Rating: 3 out of 5
Very good delivery time but package damaged
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Response from SOSAV
Hello Louis, Thank you for taking the time to share your review. We're sorry if your package was damaged by the carrier during transit. Can you confirm that you received the parts intact? We have not been contacted to say otherwise. The SOSav team
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Ivan R.
Rating: 3 out of 5
3 euros for a very small joint and almost as much for the port...it is expensive in my opinion but the site has at least the merit of existing.
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antoine K.
Rating: 3 out of 5
I did not receive what I asked for due to an error (now corrected). I have not received what I asked for due to an error (now corrected) and on one of my purchases I did not know what was in it, so I bought another part that was needed for the first purchase. And when I want to return it is accepted but the shipping costs are at my expense, these having a cost greater than or equal to the product. I have already ordered several times.
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Vincent D.
Rating: 3 out of 5
I have received my order and it is now ready to ship. I am very pleased with the service and the quality of the product...
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Guillaume N.
Rating: 3 out of 5
satisfactory
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floris G.
Rating: 3 out of 5
I am very pleased with the kit to change my battery on my IPhone se. The only exception is the suction cup! I've been using it for a while now and it's not working properly...
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Frederic P.
Rating: 3 out of 5
The products are really official products. For me, two drawbacks: - The explanation videos are too succinct and misleading on the ease and feasibility of the operation to open the screens. The video of the J5 is made with a screen already unstuck... it is necessary to insist on the fact that the screen in place is really well stuck on the whole surface, what the video does not say. - The delivery: the screen was placed between the tool kit and the paper that serves as padding. As a result, the screen had a huge pressure on the edges that lay in the void: not smart.
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Anatole R.
Rating: 3 out of 5
Very easy to navigate, but the nylon spatula is very fragile and broke twice in my phone... not practical when we want to do our repair with care, without having to force...
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Clément M.
Rating: 3 out of 5
I ordered a battery for S6 edge +. Received very quickly, no problem on this side. I'm not sure if it's a good idea to have a video tutorial for the replacement. A video tutorial would be nice. The problem was not with the battery. A help to diagnose the failure would have perhaps allowed me to order the right part.
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Enzo A.
Rating: 3 out of 5
Quality of the piece not so good.
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anonymous A.
Rating: 3 out of 5
1/ The cost of shipping to review (4.99e for an envelope in a relay point ...). The shipping was fast. 2/ Lack of clarity on the origin of the products (reconditioned? second hand?), the product received is not new.
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anonymous A.
Rating: 3 out of 5
No free returns when the product is defective
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Response from SOSAV
Hi Rayann, Thank you for taking the time to share your review. As part of our warranty, we offer an exchange of the part, everything is of course at our expense. In the case of a retraction as you have requested, the return costs are indeed at the buyer's expense. The SOSav team
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anonymous A.
Rating: 3 out of 5
Interesting site, fast delivery unfortunately the screen doesn't fit on my phone. I'm waiting for the return of the soap. The rest of my purchases are good quality, nothing to complain about. The rest of my purchases are of good quality, nothing to complain about.
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anonymous A.
Rating: 3 out of 5
well
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anonymous A.
Rating: 3 out of 5
The site is perfect, the explanations are remarkable. Delivered quickly. Unfortunately, after two disassembling of the small external screws, the tools in the shape of a star quickly got stuck. I can no longer disassemble my iPhone to check the installation of the battery because it no longer lights up.
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anonymous A.
Rating: 3 out of 5
I am very pleased with the service and the quality of the product. I have been very satisfied with the service and the quality of the product.
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anonymous A.
Rating: 3 out of 5
The product barely matches the order. It is not the same model.
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anonymous A.
Rating: 3 out of 5
ordering error
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Response from SOSAV
Hello, Once again we apologize for the inconvenience of receiving this bad product. We hope to have responded quickly to your complaint. Sincerely yours,
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anonymous A.
Rating: 3 out of 5
too long for delivery
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anonymous A.
Rating: 3 out of 5
Order and material received without any problem. Repair material not solid (screwdriver of poor quality). Electronic equipment to be replaced is well made and functional. The description of the repair actions is not good, especially with necessary actions not described and unnecessary actions described that made me make mistakes that led to the loss of the equipment during the repair. Too bad. Good site but to be followed with caution.
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anonymous A.
Rating: 3 out of 5
Sorry SOSAV. So far, the service has always been correct. I'm very happy with the service and the quality of the product, and I'm very happy with the quality of the product. I'm very happy with the service and the quality of the product, and I'm very pleased with the service. I have to say that I am very pleased with the service and the quality of the product. For the damaged package: -2 stars ?
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anonymous A.
Rating: 3 out of 5
I was quite disappointed with my order, I was expecting more support.
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anonymous A.
Rating: 3 out of 5
Ordered a charging connector with microphone, received without the microphone. So 3/5. Otherwise the tuto assembly disassembly 5/5. Sincerely
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Response from SOSAV
Hello Bernard, Thank you for taking the time to share your review. You have received a Galaxy S7 charging connector + microphone: https://www.sosav.fr/store/galaxy-s7/9977-connecteur-de-charge-galaxy-s7.html Indeed, the microphone is an integral part of the charging connector, it is already mounted and soldered. It is the small square that is just next to the charger plug. We remain at your disposal and wish you a good day. The SOSav team
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anonymous A.
Rating: 3 out of 5
video very practical to replace a part without being an expert! On the other hand, the internal speaker that I ordered does not work very well... I found the tone (that I did not have at all before) but the sound is very weak even at the Max volume so I am disappointed!
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Response from SOSAV
Hi Estelle, Thank you for taking the time to share your opinion. IF the part is correctly installed, please feel free to contact our support at [email protected] for a return or exchange, all our parts are guaranteed. Wishing you a good day. The SOSav team
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anonymous A.
Rating: 3 out of 5
I'm not sure if I'm going to be able to use it, but I'm not sure if I'm going to be able to use it at all.
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anonymous A.
Rating: 3 out of 5
I followed the tutorial and the part with the earpiece was missing. On Sony Xperia ? compact
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anonymous A.
Rating: 3 out of 5
The site is perfect, the search for products is perfect, the order is perfect, but at the reception 1 error on 2 products ordered. The service was fast, I would add a half star for that if I could
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anonymous A.
Rating: 3 out of 5
The product is not what I wanted.
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anonymous A.
Rating: 3 out of 5
My home button is missing a connector so I can't use it anymore
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anonymous A.
Rating: 3 out of 5
I am moderately satisfied with the product. It does not hold the charge like the original battery. It is therefore expensive for the result.
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anonymous A.
Rating: 3 out of 5
I ordered a rear window and a photo camera window for my S7. On the website, a rear window sticker is recommended with the purchase to complete the repair. However, my rear window arrived with a sticker already placed. So I paid 8 euros for a useless sticker (sent in duplicate). The tuto for the replacement of the camera glass is a bit light too, fortunately there are other tutorials on the net. For the rest RAS, fast delivery and ordering process quite fluid.
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anonymous A.
Rating: 3 out of 5
I am satisfied with all the material except the spatula which broke at the first use which is not normal for a phone repair kit.
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anonymous A.
Rating: 3 out of 5
The room was not in perfect condition, not much thermal paste either.
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anonymous A.
Rating: 3 out of 5
I had a lot of trouble getting a quote but otherwise everything went well, very fast delivery
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anonymous A.
Rating: 3 out of 5
spare parts available quite quickly and tutorials describing the sequence of operations rather well designed, but a perfectible customer service: to get the replacement of a screen received defective (found when powering up) it took 2 reminders and 2 weeks of waiting ...
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Response from SOSAV
Hello Marc, Thank you for taking the time to share your opinion. After checking, you contacted us on 03/05 at 11:44, we answered you the same day at 11:55. We were then waiting for your reply, which we received on 10/05 at 16:06, we also replied to you the same day at 16:16. A new screen was then sent to you the same day we received your package. We do our utmost to be reactive, which was the case during the processing of your file by our after-sales service. We wish you a good day and once again apologize for this delay. The SOSav team
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anonymous A.
Rating: 3 out of 5
After a first sending of a defective HP (apparently not new because it had no inscription, unlike the 2nd), the SAV was very responsive: after asking me a photo front and back of the part received defective (I did not understand very well why) I was quickly sent a HP that works perfectly. There is one downside, which is why I'm only giving 3 stars: having had to dismantle my phone several times instead of just once, due to the first product being out of order, the front cover (the one on which the screen is fixed) cracked. It's a shame, especially since it was replaced only 6 months ago. NB: I used the photo tutorial proposed by the site: it is well done, very clear.
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anonymous A.
Rating: 3 out of 5
Deliver quickly but wrong parts and the desired one not in stock
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anonymous A.
Rating: 3 out of 5
The part received is defective! Quickly taken care of with a request for reimbursement made.
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anonymous A.
Rating: 3 out of 5
Not enough technical details
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