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A
Rating: 4 out of 5
Material replaced successfully
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Customer reviews of SOSAV
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 26 971 published reviews
Summary of reviews
Orders are consistently received quickly, often within just a few days, and products match their descriptions accurately, which enhances customer trust. The quality of parts is frequently highlighted, with many noting that components like screens and batteries perform exceptionally well, aligning with expectations set by the product descriptions. Customers appreciate the clear and helpful tutorial videos that accompany their purchases, making DIY repairs accessible and straightforward.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
A bit expensive for spare parts, but otherwise the videos are very clear and the result is as expected.
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P
Rating: 4 out of 5
Nickel
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J
Rating: 4 out of 5
delivery in accordance with the order, no particular problems, device reassembled and functioning again
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G
Rating: 2 out of 5
Order error, (my fault! part for iphone SE and not, iphone 12?), I am left with this on my hands ... Did not find return procedure!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
L
Rating: 4 out of 5
Perfect
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A
Rating: 2 out of 5
Products conforming to the order, original battery and works very well after installation. However, I am disappointed with the delivery. I paid for express delivery the next day (it was urgent) and I received the order more than a week later!!!
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Rating: 4 out of 5
Fast delivery and matching the ordered product
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C
Rating: 4 out of 5
Delivery time a bit long
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E
Rating: 4 out of 5
The parts allowed me to repair my mobile phone, helped by the tutorial.
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Q
Rating: 4 out of 5
So far it has been a week since I installed my new screen on my iPhone thanks to the installation guide and the product provided by sosav everything works very well and the screen is like new thank you
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A
Rating: 2 out of 5
The received product did not match the ordered product, but by modifying it I was able to use it. Fortunately
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
T
Rating: 4 out of 5
Order in accordance with the request.
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J
Rating: 4 out of 5
Used to the site Good value for money Site to recommend
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G
Rating: 2 out of 5
Since yesterday I have been trying to reach customer service because I made a mistake in my purchase and I would like to exchange it. But I have no response either by phone or by chat
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Response from SOSAV
Hello,
We have responded to each of your emails.
The order has been refunded.
Best regards, Pierre.
We have responded to each of your emails.
The order has been refunded.
Best regards, Pierre.
F
Rating: 2 out of 5
Defective part, no response from customer service
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
F
Rating: 4 out of 5
Very good product, acceptable delivery despite a routing error of the tracking letter from French Post. It may be time to start thinking about changing delivery methods.
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H
Rating: 4 out of 5
Ras
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M
Rating: 2 out of 5
Received quickly and well packaged. Unfortunately, the part differs from the original part (camera lens) as the original optics are bluish on the inside which makes them opaque, whereas the optics from SOSAV are more transparent, making the camera more visible. Having only changed one lens, this is quite striking.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make a contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
S
Rating: 4 out of 5
Products conform and functional. But the electronic part was poorly packaged and was no longer in its bubble wrap.
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J
Rating: 2 out of 5
Order a power cable for iPhone 14, this one doesn't work? I ordered another one on Amazon to be sure and the one from Amazon works.
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Rating: 2 out of 5
Kit number 1 with the picks is not enough to open the tablet. You need to inform users that the tool I had to order additionally is required...
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
J
Rating: 4 out of 5
Fast delivery, fortunately very well packaged (back glass of a Sony). Just a shame to have to order the glue separately, could be included given the price.
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E
Rating: 4 out of 5
Satisfied with my order, I just regret that the battery ordered had a manufacturing date in 2023 and was older than the battery of my phone. I suppose that a battery unused for so long deteriorates.
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M
Rating: 4 out of 5
I find that the screen was not protected enough considering the handling of packages by the delivery people. Packaging too soft
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T
Rating: 4 out of 5
Everything went very well. Thank you
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D
Rating: 4 out of 5
Phone repaired with the parts. There are missing indications on the possible pre-folding of the sheets and a restart procedure if needed. For my example, I had to press vol + vol - and power button for 30 seconds.
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J
Rating: 2 out of 5
If the order and transport of the original IPHONE battery went very well, the battery is not recognized by the phone and its IOS as an original APPLE battery.
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A
Rating: 4 out of 5
Reactive service! Well done
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J
Rating: 2 out of 5
Purchase of a screen + back cover compatible with my phone. Fast shipping but "compatible" product of mediocre quality, cage seal that does not stick and lens of the phone's camera the same.
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J
Rating: 4 out of 5
Good
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M
Rating: 2 out of 5
If there is a refund or exchange, I will put more... to be seen
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Response from SOSAV
Hello Michaëla,
Thank you for your feedback. We understand your concern regarding the refund or exchange. We are at your disposal to assist you and find a satisfactory solution. Do not hesitate to contact us.
Best regards,
The SOSAV team.
Thank you for your feedback. We understand your concern regarding the refund or exchange. We are at your disposal to assist you and find a satisfactory solution. Do not hesitate to contact us.
Best regards,
The SOSAV team.
B
Rating: 4 out of 5
The parts (charging port, sealing gasket, and rear glass for iPhone 14) arrived quickly and well packaged. I only regret that the sealing gasket compatible with iPhone 14/16 is not super fitted for an iPhone 14 and will at least serve as glue for the rear glass. I recommend.
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B
Rating: 4 out of 5
Hello, it would be nice if the color of the screwdrivers matched the photos and video. Best regards.
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O
Rating: 2 out of 5
The tools did not match the screws and the tutorials, 1st shipment received with damaged sealing gasket
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Response from SOSAV
Hello Odin,
Thank you for your feedback. We are sorry to hear that your experience with SOSAV did not meet your expectations. Your comments are valuable and help us improve our services. We will look into the issues you encountered regarding the tools and the sealing gasket. Please do not hesitate to contact us directly to resolve this situation and ensure your satisfaction.
Best regards,
The SOSAV team
Thank you for your feedback. We are sorry to hear that your experience with SOSAV did not meet your expectations. Your comments are valuable and help us improve our services. We will look into the issues you encountered regarding the tools and the sealing gasket. Please do not hesitate to contact us directly to resolve this situation and ensure your satisfaction.
Best regards,
The SOSAV team
M
Rating: 4 out of 5
Quick is no problem with the part for now but I take away 1 star because of the price of the part being way too high compared to the competition's price
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C
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
I ordered an iPhone 14 screen, and the quality of the screen is mediocre while I ordered a screen for 60€ of basic quality. The screen that displays the time is half, etc
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Response from SOSAV
Hello,
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
Thank you for this feedback.
In this case, I invite you to make the contact request directly on the website to initiate the exchange procedure. Thank you.
Best regards, Pierre.
E
Rating: 4 out of 5
Product conforms, just missing the gasket between the glass and the casing and also the small triwing screwdriver.
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J
Rating: 4 out of 5
just missing the glue
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