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R
Rating: 1 out of 5
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Customer reviews of Spot Literie
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 830 published reviews
Summary of reviews
The online store Spot Literie is praised for its efficient and reliable delivery, with many customers noting that their packages arrived quickly and in perfect condition, matching their orders exactly. The communication throughout the process is highlighted as excellent, with friendly and knowledgeable support available to assist with inquiries and provide advice. Customers appreciate the well-designed website that makes ordering straightforward and accessible, allowing them to find specific spare parts easily.
1 star review
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Rating: 1 out of 5
Ras
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M
Rating: 1 out of 5
The new remote control has arrived, but when I set it up, it was my wife's mattress (whose remote control still works well) that responded and not my mattress. How can I properly set this remote control for my side of the double bed? Thank you for helping me solve my problem
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D
Rating: 1 out of 5
The bed legs remain quite damaged by rubbing against each other during transport
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Response from Spot Literie
Hello David,
Thank you for taking the time to share your feedback. We are sorry to hear that the legs of your bed arrived damaged. We take the quality of our products and the satisfaction of our customers very seriously. We offered to replace the damaged legs but you declined our proposal. For your information, we have also contacted our supplier to inform them of the issue.
Best regards,
The Spot Literie team
Thank you for taking the time to share your feedback. We are sorry to hear that the legs of your bed arrived damaged. We take the quality of our products and the satisfaction of our customers very seriously. We offered to replace the damaged legs but you declined our proposal. For your information, we have also contacted our supplier to inform them of the issue.
Best regards,
The Spot Literie team
C
Rating: 1 out of 5
Very good
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J
Rating: 1 out of 5
Order received after more than a month for a terminally ill person... Apart from a small email received for a trivial explanation, nothing else... I'm not thanking you!!!
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C
Rating: 1 out of 5
Package delivered quickly without being damaged.
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T
Rating: 1 out of 5
The relay delivery point did not work. I have to collect my Colissimo parcel from a post office at times that force me to adjust my working hours, which is exactly what I wanted to avoid...Please check that the proposed relay points and their timetables are effective.
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E
Rating: 1 out of 5
order placed on Sunday, parcel received on Wednesday.
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O
Rating: 1 out of 5
Does not conform to dimensions. Package returned. Waiting for correct size or refund.
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P
Rating: 1 out of 5
Returned the order and refunded without any problem, the part was not suitable for the purpose. I recommend this site
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B
Rating: 1 out of 5
10 of 10
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M
Rating: 1 out of 5
Very competent, friendly staff
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G
Rating: 1 out of 5
Satisfied overall
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A
Rating: 1 out of 5
Alas, the model doesn't match, but that's my fault.
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Response from Spot Literie
Hello sir, We are sorry to hear that your order did not meet your expectations.
If you have a problem with your order, please do not hesitate to call or e-mail us so that we can find a solution together. I've emailed you a returns form so that you can return the unsuitable tips to us and we'll refund your order.
I hope this solution works for you and we remain at your disposal if necessary.
Sincerely the Spot literie team
If you have a problem with your order, please do not hesitate to call or e-mail us so that we can find a solution together. I've emailed you a returns form so that you can return the unsuitable tips to us and we'll refund your order.
I hope this solution works for you and we remain at your disposal if necessary.
Sincerely the Spot literie team