Customer reviews of Spot Literie

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 2 967 published reviews
5 2 779 94% 4 136 5% 3 22 1% 2 13 0% 1 17 1%

Summary of reviews

Spot Literie consistently delivers fast and reliable service with rapid delivery times and products that match descriptions. Customers highlight smooth installation, accurate conformity to descriptions, and a strong emphasis on helpful, professional support before and after purchase. The store earns praise for responsive communication, thorough product guidance, and efficient handling of orders and returns, with many noting repeat purchases and willingness to recommend. Overall, the experience is described as dependable, with clear attention to customers’ needs and timely fulfillment.

1 star review

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C
Christophe S.
Rating: 1 out of 5
following a purchase from 15/09/2025
This is the second remote control I am ordering. Unfortunately, by strictly following the startup procedure, both remote controls operate both sides of the bed. Despite my follow-ups explaining that I am recovering from a major back surgery, it seems that no one cares.
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Response from Spot Literie
Hello Christophe,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you are experiencing difficulties with our remote controls. Your satisfaction is important to us, and we want to help you resolve this issue. We already exchanged emails in October 2025 regarding this problem where I provided you with the steps to disconnect the remote controls and reconnect them afterwards. The last email we received from you was as follows: "ok thanks for the feedback, we will test it and get back to you."
I have not received any other emails from you.
Therefore, I cannot guess the result; your satisfaction is our priority and not "we don't care".
I invite you to get back in touch with us if you need assistance.
Best regards,
The Spot Literie team
C
Colette P.
Rating: 1 out of 5
following a purchase from 05/08/2026
Well received without any problem.
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Andre B.
Rating: 1 out of 5
following a purchase from 27/01/2026
Ras
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Michel B.
Rating: 1 out of 5
following a purchase from 15/12/2025
The new remote control has arrived, but when I set it up, it was my wife's mattress (whose remote control still works well) that responded and not my mattress. How can I properly set this remote control for my side of the double bed? Thank you for helping me solve my problem
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David M.
Rating: 1 out of 5
following a purchase from 14/11/2025
The bed legs remain quite damaged by rubbing against each other during transport
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Response from Spot Literie
Hello David,
Thank you for taking the time to share your feedback. We are sorry to hear that the legs of your bed arrived damaged. We take the quality of our products and the satisfaction of our customers very seriously. We offered to replace the damaged legs but you declined our proposal. For your information, we have also contacted our supplier to inform them of the issue.

Best regards,
The Spot Literie team
C
Christiane B.
Rating: 1 out of 5
following a purchase from 28/10/2025
Very good
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Jean-Louis B.
Rating: 1 out of 5
following a purchase from 11/08/2025
Order received after more than a month for a terminally ill person... Apart from a small email received for a trivial explanation, nothing else... I'm not thanking you!!!
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Christophe M.
Rating: 1 out of 5
following a purchase from 03/02/2025
Package delivered quickly without being damaged.
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Thomas C.
Rating: 1 out of 5
following a purchase from 12/01/2025
The relay delivery point did not work. I have to collect my Colissimo parcel from a post office at times that force me to adjust my working hours, which is exactly what I wanted to avoid...Please check that the proposed relay points and their timetables are effective.
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Evelyne M.
Rating: 1 out of 5
following a purchase from 01/09/2024
order placed on Sunday, parcel received on Wednesday.
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Odette L.
Rating: 1 out of 5
following a purchase from 27/08/2024
Does not conform to dimensions. Package returned. Waiting for correct size or refund.
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Paul D.
Rating: 1 out of 5
following a purchase from 18/07/2024
Returned the order and refunded without any problem, the part was not suitable for the purpose. I recommend this site
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Bernard S.
Rating: 1 out of 5
following a purchase from 12/07/2024
10 of 10
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Michèle M.
Rating: 1 out of 5
following a purchase from 15/04/2024
Very competent, friendly staff
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Guislain M.
Rating: 1 out of 5
following a purchase from 02/04/2024
Satisfied overall
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2021
Alas, the model doesn't match, but that's my fault.
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Response from Spot Literie
Hello sir, We are sorry to hear that your order did not meet your expectations.
If you have a problem with your order, please do not hesitate to call or e-mail us so that we can find a solution together. I've emailed you a returns form so that you can return the unsuitable tips to us and we'll refund your order.
I hope this solution works for you and we remain at your disposal if necessary.
Sincerely the Spot literie team
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