Customer reviews of Spot Literie

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 2 902 published reviews
5 2 719 94% 4 133 5% 3 21 1% 2 13 0% 1 16 1%

Summary of reviews

Spot Literie receives consistently positive feedback for reliable delivery and responsive service, with fast shipments, well-packaged parcels, and orders arriving on or before expected dates. Customers highlight helpful and professional staff, detailed product advice, and attentive post-sale support that quickly resolves issues and provides refunds when needed. The store is praised for accurate product matching, compatibility with original parts, and clear communication, including order verification calls and timely updates. Overall, shoppers describe trusted reliability, competitive prices, and a smooth, straightforward purchasing experience.

Reviews 1, 2 and 3 stars

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R
Roland F.
Rating: 3 out of 5
following a purchase from 29/09/2023
Hello, my remote does not work I contacted your services and I would not have chosen the right model which works with my second remote! in short no refund send back at my expense to receive a new I dropped and nothing to add!
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Eliane P.
Rating: 2 out of 5
following a purchase from 27/09/2023
Delivery of unsuitable material!
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Sébastien T.
Rating: 3 out of 5
following a purchase from 08/09/2023
Fast delivery for my 10 slats, but one of them was cracked.
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Christophe E.
Rating: 2 out of 5
following a purchase from 05/08/2023
Very fast delivery, but the product is presented as universal, whereas it does not fit on our mattress slats...
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Response from Spot Literie
Hello, we're sorry to hear that this product is not suitable for you. In fact, this product is considered universal as it is suitable for the vast majority of box springs. Please do not hesitate to contact us with your problem so that we can investigate the possibilities. If we cannot find a solution, please return the products to us and we will refund your order. Sincerely The Spot Literie team
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Charles D.
Rating: 2 out of 5
following a purchase from 10/02/2023
Relatively fast delivery and correct prices, but only 11 of the 12 battens ordered were delivered and no way of making a claim on delivery.
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Response from Spot Literie
Hello, We're sorry to hear that there was an error in your order. We have taken care to send you back the missing item. Please do not hesitate to contact us by e-mail or telephone for this type of incident. We remain at your disposal if necessary. The Spot Literie team
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Olivier P.
Rating: 3 out of 5
following a purchase from 29/01/2023
It wasn't very clear that the linkage system ordered was only for ONE pair of footboards.... Remember that to link two beds together, you need to link TWO pairs of footboards together.... In short, the delivery is correct, but it's easy to make a mistake.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2021
Alas, the model doesn't match, but that's my fault.
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Response from Spot Literie
Hello sir, We are sorry to hear that your order did not meet your expectations.
If you have a problem with your order, please do not hesitate to call or e-mail us so that we can find a solution together. I've emailed you a returns form so that you can return the unsuitable tips to us and we'll refund your order.
I hope this solution works for you and we remain at your disposal if necessary.
Sincerely the Spot literie team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
Order received on time but I did not receive the correct tips. They were double tips instead of single.
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Response from Spot Literie
Hello Sir, After checking, we have sent the bits you ordered, I think you must have made a mistake when ordering. Nevertheless, I would like to offer you the return slip so that you can return the parts to us and change them for the model you require. Please do not hesitate to contact us by e-mail or telephone if you have any questions.
Sincerely Roman Chorvoz
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Stop asking for an opinion as soon as you buy online. It's getting really annoying. We have a need, we look for it, find it and buy it. There's no need to comment when the product delivered corresponds to the product ordered. Only anomalies should be reported. So don't worry, we'll write to you if there's a problem.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2021
Schnelle Lieferung, leider dann doch falsches Teil. Um Rückabwicklung per Mail und Rücküberweisung angefragt - keine Reaktion mehr. Schade. Teil passt nicht und Geld ist auch weg. Das ist schlechter Servis am Kunden und somit negativ. Fast delivery, unfortunately the wrong part. Asked to cancel transaction by e-mail and delivered - no response. A pity. Part doesn't fit and money is gone too. This is bad customer service and therefore negative.
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Response from Spot Literie
Hello Sir, I am sorry to hear through this post that the part you purchased does not match. We had not seen your emails because they went to junk mail. I will send you a return receipt and your order will be fully refunded upon receipt of the part. We sincerely apologize for this inconvenience. Bonjour monsieur, Je suis désolé d'apprendre à travers ce message que la pièce que vous avez acheté ne correspondait pas. We didn't see your mail because it was sent through the wrong couriers. I will send you a return receipt and your order will be refunded in its entirety upon receipt of the item.
Nous sommes sincèrement désolé pour ce contre temps.
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