Customer reviews of Spot Literie

9,8 /10

Based on 2 830 published reviews

5 2 653 94% 4 133 5% 3 17 1% 2 12 0% 1 15 1%

Summary of reviews

The online store Spot Literie is praised for its efficient and reliable delivery, with many customers noting that their packages arrived quickly and in perfect condition, matching their orders exactly. The communication throughout the process is highlighted as excellent, with friendly and knowledgeable support available to assist with inquiries and provide advice. Customers appreciate the well-designed website that makes ordering straightforward and accessible, allowing them to find specific spare parts easily.

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Acheteur vérifié

Published on 22/12/2021 à 19h44 following a purchase from 13/12/2021

Alas, the model doesn't match, but that's my fault.

Translated reviews

Response from Spot Literie Published on 23/12/2021

Hello sir, We are sorry to hear that your order did not meet your expectations.
If you have a problem with your order, please do not hesitate to call or e-mail us so that we can find a solution together. I've emailed you a returns form so that you can return the unsuitable tips to us and we'll refund your order.
I hope this solution works for you and we remain at your disposal if necessary.
Sincerely the Spot literie team

Acheteur vérifié

Published on 14/09/2021 à 17h15 following a purchase from 09/09/2021

Order received on time but I did not receive the correct tips. They were double tips instead of single.

Translated reviews

Response from Spot Literie Published on 15/09/2021

Hello Sir, After checking, we have sent the bits you ordered, I think you must have made a mistake when ordering. Nevertheless, I would like to offer you the return slip so that you can return the parts to us and change them for the model you require. Please do not hesitate to contact us by e-mail or telephone if you have any questions.
Sincerely Roman Chorvoz

Acheteur vérifié

Published on 21/08/2021 à 21h54 following a purchase from 07/08/2021

Stop asking for an opinion as soon as you buy online. It's getting really annoying. We have a need, we look for it, find it and buy it. There's no need to comment when the product delivered corresponds to the product ordered. Only anomalies should be reported. So don't worry, we'll write to you if there's a problem.

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Acheteur vérifié

Published on 18/05/2021 à 11h45 following a purchase from 29/04/2021

Schnelle Lieferung, leider dann doch falsches Teil. Um Rückabwicklung per Mail und Rücküberweisung angefragt - keine Reaktion mehr. Schade. Teil passt nicht und Geld ist auch weg. Das ist schlechter Servis am Kunden und somit negativ. Fast delivery, unfortunately the wrong part. Asked to cancel transaction by e-mail and delivered - no response. A pity. Part doesn't fit and money is gone too. This is bad customer service and therefore negative.

Translated reviews

Response from Spot Literie Published on 18/05/2021

Hello Sir, I am sorry to hear through this post that the part you purchased does not match. We had not seen your emails because they went to junk mail. I will send you a return receipt and your order will be fully refunded upon receipt of the part. We sincerely apologize for this inconvenience. Bonjour monsieur, Je suis désolé d'apprendre à travers ce message que la pièce que vous avez acheté ne correspondait pas. We didn't see your mail because it was sent through the wrong couriers. I will send you a return receipt and your order will be refunded in its entirety upon receipt of the item.
Nous sommes sincèrement désolé pour ce contre temps.