The online store Spot Literie is praised for its efficient and reliable delivery, with many customers noting that their packages arrived quickly and in perfect condition, matching their orders exactly. The communication throughout the process is highlighted as excellent, with friendly and knowledgeable support available to assist with inquiries and provide advice. Customers appreciate the well-designed website that makes ordering straightforward and accessible, allowing them to find specific spare parts easily.
Nothing to say about the delivered products and the prices. However, after 15 days of waiting, I wrote an email and miracle my order was sent... not a little note or email to explain or apologize for the delay. Communication needs improvement therefore.
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Response from Spot Literie
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the quality of our products and our prices.
We once again apologize for the shipping delay as well as for our lack of communication during this period. Following the sending of a promotional code before a price increase, we received an exceptional volume of orders, which extended our processing times. However, we should have informed our customers more quickly, and we completely understand your remark.
Regarding your email, we unfortunately found that it had been classified in our spam folder, which explains the lack of response from us. This is not the level of service we wish to provide.
As we had the opportunity to discuss with you over the phone, at Spot Literie, we place great importance on customer satisfaction and quality communication. Your feedback helps us improve, and we thank you for your understanding.
We hope to have the pleasure of assisting you again under better conditions.
The Spot Literie team
D
Daniel A.
Rating: 4 out of 5
following a purchase from 25/06/2026
Once the order was placed, delivery was very fast. Nothing to object to the purchased product.
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Daniel C.
Rating: 4 out of 5
following a purchase from 08/06/2026
Order arrived on time. No issues.
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Benoit P.
Rating: 4 out of 5
following a purchase from 20/04/2026
Ras
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Vincent M.
Rating: 4 out of 5
following a purchase from 13/04/2026
In accordance with my bedding, too bad that I have to add an adapter because the plug is bent in the wrong direction for my bedding
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Jean Claude G.
Rating: 4 out of 5
following a purchase from 13/02/2026
Perfect because I was able to adapt the female connector to insert your equipment which was indeed mounted in the previous direction.
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Cécile F.
Rating: 4 out of 5
following a purchase from 15/02/2026
Order compliant.
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Rene H.
Rating: 1 out of 5
following a purchase from 02/02/2026
-
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ANDRE B.
Rating: 1 out of 5
following a purchase from 27/01/2026
Ras
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Klaus-Dieter L.
Rating: 4 out of 5
following a purchase from 12/01/2026
Exexution of order excellent. however, when the transportation cost are half of the price of the product ordered, one start re-thinking.....
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Regine O.
Rating: 4 out of 5
following a purchase from 05/01/2026
Complies with the description. I am satisfied.
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Pierre A.
Rating: 3 out of 5
following a purchase from 28/12/2025
Excellent service perfect product.
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ROSIER D.
Rating: 4 out of 5
following a purchase from 29/12/2025
No worries, thank you
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Michel B.
Rating: 1 out of 5
following a purchase from 15/12/2025
The new remote control has arrived, but when I set it up, it was my wife's mattress (whose remote control still works well) that responded and not my mattress. How can I properly set this remote control for my side of the double bed? Thank you for helping me solve my problem
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Annemarie J.
Rating: 4 out of 5
following a purchase from 04/12/2025
Very gaat and the right article.
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Carlen C.
Rating: 4 out of 5
following a purchase from 27/11/2025
compliant with the ordered part price a bit high
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Urs B.
Rating: 4 out of 5
following a purchase from 19/11/2025
Die Lieferung war nicht portofrei und die Ware lag im Briefkasten (gemäss Bestellung hätte die Ware gegen Unterschrift abgegeben werden sollen). Das Produkt und die Lieferueit waren aber gut.
D
David M.
Rating: 1 out of 5
following a purchase from 14/11/2025
The bed legs remain quite damaged by rubbing against each other during transport
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Response from Spot Literie
Hello David,
Thank you for taking the time to share your feedback. We are sorry to hear that the legs of your bed arrived damaged. We take the quality of our products and the satisfaction of our customers very seriously. We offered to replace the damaged legs but you declined our proposal. For your information, we have also contacted our supplier to inform them of the issue.
Best regards,
The Spot Literie team
C
chantal O.
Rating: 3 out of 5
following a purchase from 11/11/2025
Perfect
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Bruno O.
Rating: 4 out of 5
following a purchase from 05/11/2025
The shipping speed was perfect and surprising.
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Ana F.
Rating: 4 out of 5
following a purchase from 01/11/2025
Good product just missing a battery
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Béatrice A.
Rating: 4 out of 5
following a purchase from 30/10/2025
Very satisfied with quality, speed. Even on the phone
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Christiane B.
Rating: 1 out of 5
following a purchase from 28/10/2025
Very good
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Annie C.
Rating: 4 out of 5
following a purchase from 27/10/2025
Our interlocutor was very professional. Thank you
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Christine M.
Rating: 4 out of 5
following a purchase from 13/09/2025
I would have liked to find the same thing but in metal or stainless steel because the plastic is very fragile and if you sit on it, it breaks. This is the second batch I buy and I am still looking for the same system much more solid. My original ones lasted over 15 years, I notice that the plastic was more resistant.
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Jean-Louis B.
Rating: 1 out of 5
following a purchase from 11/08/2025
Order received after more than a month for a terminally ill person... Apart from a small email received for a trivial explanation, nothing else... I'm not thanking you!!!
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Luc S.
Rating: 4 out of 5
following a purchase from 18/08/2025
Very good welcome. Lots of relevant advice. Thank you
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Christophe G.
Rating: 4 out of 5
following a purchase from 03/08/2025
Thanks
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R. Olivier H.
Rating: 4 out of 5
following a purchase from 03/07/2025
In accordance with the order.
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patrick M.
Rating: 4 out of 5
following a purchase from 15/06/2025
The delivery was very fast. The product is exactly the requested model and already installed. Thank you.
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MARC L.
Rating: 4 out of 5
following a purchase from 29/03/2025
Perfect delivery but the product does not meet my expectations.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/04/2025
Great selection of products and fast delivery. Very satisfied.
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pmarcel L.
Rating: 3 out of 5
following a purchase from 07/04/2025
not received my order
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Daniel S.
Rating: 4 out of 5
following a purchase from 10/04/2025
The batteries provided were worn out! Otherwise, the product is exactly what I was looking for.
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Frédéric S.
Rating: 4 out of 5
following a purchase from 06/04/2025
Products conform to their description and delivered on time
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Patrice G.
Rating: 3 out of 5
following a purchase from 25/02/2025
Hello. I received the package in the same packaging as the first shipment, that is to say simple plastic, this time the contents were not damaged. I am overall disappointed with spot literie. P.GALEA
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Nathalie A.
Rating: 4 out of 5
following a purchase from 24/02/2025
Order well packaged fast delivery nickel product
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Herbert F.
Rating: 4 out of 5
following a purchase from 14/02/2025
I got what I wanted.Delivery was o.k..
C
Christophe M.
Rating: 1 out of 5
following a purchase from 03/02/2025
Package delivered quickly without being damaged.
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Thomas C.
Rating: 1 out of 5
following a purchase from 12/01/2025
The relay delivery point did not work. I have to collect my Colissimo parcel from a post office at times that force me to adjust my working hours, which is exactly what I wanted to avoid...Please check that the proposed relay points and their timetables are effective.
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