Customer reviews of Spot Literie

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 2 902 published reviews
5 2 719 94% 4 133 5% 3 21 1% 2 13 0% 1 16 1%

Summary of reviews

Spot Literie receives consistently positive feedback for reliable delivery and responsive service, with fast shipments, well-packaged parcels, and orders arriving on or before expected dates. Customers highlight helpful and professional staff, detailed product advice, and attentive post-sale support that quickly resolves issues and provides refunds when needed. The store is praised for accurate product matching, compatibility with original parts, and clear communication, including order verification calls and timely updates. Overall, shoppers describe trusted reliability, competitive prices, and a smooth, straightforward purchasing experience.

2 star reviews

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P
Pierre D.
Rating: 2 out of 5
following a purchase from 12/08/2026
Parts do not match the width dimensions, these are universal parts lacking precision for the order
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Response from Spot Literie
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that the ordered parts do not meet your expectations. However, we are quite surprised as the dimensions are provided by the manufacturer. If this does not suit you, I invite you to contact us directly. We are reachable by email and by phone.

Best regards,
The Spot Literie team
P
Pierre J.
Rating: 2 out of 5
following a purchase from 11/06/2025
The slats were poorly packaged and arrived partially damaged.
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Georges P.
Rating: 2 out of 5
following a purchase from 19/04/2025
the slats of the headboard arrived cracked fortunately my husband reinforced them
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Agustinho M.
Rating: 2 out of 5
following a purchase from 30/12/2024
I bought a 6-function remote control and when I opened it I realized that there are only 4 functions 🤔
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Claire T.
Rating: 2 out of 5
following a purchase from 08/09/2024
Delivery could not be made to the reception point I had requested. Another point was chosen without any input from me. This new address was not at all convenient for me, which is exactly what I wanted to avoid. So I'm not very satisfied. The product itself is very good, it arrived well packaged.
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Sing L.
Rating: 2 out of 5
following a purchase from 06/08/2024
I bought these products and they haven’t been shipped for 6 days
Response from Spot Literie
Hello, we are sorry for the delay due to the summer closure of our supplier. This is the reason why your order has been slightly delayed.

Best regards
M
Mira P.
Rating: 2 out of 5
following a purchase from 22/05/2024
Colissimo was unable to deliver on time and I had to cancel the service provider who was due to come on the WE to redo the entire installation of the slatted base. His availability is pending.
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Andrés J.
Rating: 2 out of 5
following a purchase from 27/11/2023
el motor, no ha funcionado de la forma correcta
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Eliane P.
Rating: 2 out of 5
following a purchase from 27/09/2023
Delivery of unsuitable material!
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Christophe E.
Rating: 2 out of 5
following a purchase from 05/08/2023
Very fast delivery, but the product is presented as universal, whereas it does not fit on our mattress slats...
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Response from Spot Literie
Hello, we're sorry to hear that this product is not suitable for you. In fact, this product is considered universal as it is suitable for the vast majority of box springs. Please do not hesitate to contact us with your problem so that we can investigate the possibilities. If we cannot find a solution, please return the products to us and we will refund your order. Sincerely The Spot Literie team
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Charles D.
Rating: 2 out of 5
following a purchase from 10/02/2023
Relatively fast delivery and correct prices, but only 11 of the 12 battens ordered were delivered and no way of making a claim on delivery.
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Response from Spot Literie
Hello, We're sorry to hear that there was an error in your order. We have taken care to send you back the missing item. Please do not hesitate to contact us by e-mail or telephone for this type of incident. We remain at your disposal if necessary. The Spot Literie team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
Order received on time but I did not receive the correct tips. They were double tips instead of single.
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Response from Spot Literie
Hello Sir, After checking, we have sent the bits you ordered, I think you must have made a mistake when ordering. Nevertheless, I would like to offer you the return slip so that you can return the parts to us and change them for the model you require. Please do not hesitate to contact us by e-mail or telephone if you have any questions.
Sincerely Roman Chorvoz
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2021
Schnelle Lieferung, leider dann doch falsches Teil. Um Rückabwicklung per Mail und Rücküberweisung angefragt - keine Reaktion mehr. Schade. Teil passt nicht und Geld ist auch weg. Das ist schlechter Servis am Kunden und somit negativ. Fast delivery, unfortunately the wrong part. Asked to cancel transaction by e-mail and delivered - no response. A pity. Part doesn't fit and money is gone too. This is bad customer service and therefore negative.
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Response from Spot Literie
Hello Sir, I am sorry to hear through this post that the part you purchased does not match. We had not seen your emails because they went to junk mail. I will send you a return receipt and your order will be fully refunded upon receipt of the part. We sincerely apologize for this inconvenience. Bonjour monsieur, Je suis désolé d'apprendre à travers ce message que la pièce que vous avez acheté ne correspondait pas. We didn't see your mail because it was sent through the wrong couriers. I will send you a return receipt and your order will be refunded in its entirety upon receipt of the item.
Nous sommes sincèrement désolé pour ce contre temps.
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