Customer reviews of STEAM AND VAPE

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 2 672 published reviews
5 2 513 94% 4 137 5% 3 20 1% 2 2 0% 1 0 0%

Summary of reviews

The online store excels in product quality, with customers frequently highlighting the exceptional materials and unique items that are often hard to find elsewhere. Delivery is another strong point, as numerous reviews commend the ultra-fast shipping, often receiving orders just days after placing them, with many noting their packages arrive well-packaged and intact. Customer service receives high praise for being friendly, responsive, and attentive; shoppers appreciate the personal touch from staff members who are willing to help with inquiries or issues promptly.

Reviews 1, 2, 3 and 4 stars

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A
Alexandros P.
Rating: 3 out of 5
following a purchase from 21/05/2026
Everything is amazing except for the DHL shipping prices. 30€ is making me rethink of buying single items
D
Didier M.
Rating: 4 out of 5
following a purchase from 04/03/2026
we'll see
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Georges S.
Rating: 4 out of 5
following a purchase from 08/12/2025
Correct slightly different from the photo
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Lucienne D.
Rating: 3 out of 5
following a purchase from 28/07/2025
Wide selection of vape equipment. Too bad most of it is not in stock. Therefore, purchases are limited.
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alexandra V.
Rating: 4 out of 5
following a purchase from 29/06/2025
Beautiful product, fast delivery
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alexandra V.
Rating: 4 out of 5
following a purchase from 14/07/2025
One box is perfect, the second one is less well finished, the paint is already coming off after a few weeks of use. Too bad
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patrick anny B.
Rating: 4 out of 5
following a purchase from 04/07/2025
fast delivery everything is perfect
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Christoph A.
Rating: 4 out of 5
following a purchase from 27/03/2025
Best of the Best !
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Jérôme B.
Rating: 3 out of 5
following a purchase from 25/02/2025
First order not quite perfect. I'm satisfied with the service, prices and delivery times. However, the 4 battery wraps (ODB) have a defect. They stuck on themselves and once installed you can see the defect (photos available). What's more, there's no way of contacting them by email to notify them of the problem.
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Response from STEAM AND VAPE
Hello !

Thank you for your feedback and for taking the time to share your experience. We are delighted that you are happy with the service, prices and delivery times.

Regarding the ODB wraps, we're very sorry to hear about this problem. We would be delighted to discuss this with you and find a solution. You can contact us via our contact form here: https://www.steam-and-vape.fr/fr/contactez-nous. We can also be reached on our social networks if this is more convenient for you.

Please do not hesitate to send us photos so that we can help you as best we can.

We hope to see you soon,
The Steam and Vape team 🚀
A
Anne Sophie E.
Rating: 4 out of 5
following a purchase from 10/01/2025
Order shipped very quickly and product conformed to store specifications.
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franck B.
Rating: 4 out of 5
following a purchase from 01/12/2024
Good advice depending on who you talk to
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Gheorghe R.
Rating: 4 out of 5
following a purchase from 26/11/2024
Je ne mets que 4 étoiles car au lieu du BTL-CHUB-120 j'ai reçu du BTL-GRAD-120
D
David P.
Rating: 4 out of 5
following a purchase from 07/11/2024
received on time
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Nathalie S.
Rating: 4 out of 5
following a purchase from 05/06/2024
Very fast shipping.
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Morgan M.
Rating: 4 out of 5
following a purchase from 22/05/2024
Received promptly but the color was different from my choice on the website.
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Pascal B.
Rating: 4 out of 5
following a purchase from 07/04/2024
I'm on my way to make sure I buy the right tips. Unfortunately my usual salesman wasn't in, so I was sold 2 bits that don't fit. I'm desperate...
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Reitze V.
Rating: 4 out of 5
following a purchase from 24/03/2024
fast dilivery and u get what u ask for
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Povl N.
Rating: 4 out of 5
following a purchase from 22/03/2024
Good proces and fast delivery.
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Arjo F.
Rating: 4 out of 5
following a purchase from 12/03/2024
Perfect. High price!
F
Frouke M.
Rating: 4 out of 5
following a purchase from 11/03/2024
Speed delivery
E
Edino S.
Rating: 4 out of 5
following a purchase from 06/03/2024
J'aime steam and vape y a du bon matos qu'on ne trouve pas dans d'autres boutique toujour un plaisir a commander je kiff grav merci d'être là steam and vape
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Didier J.
Rating: 4 out of 5
following a purchase from 26/11/2023
Good selection, fair prices and fast, careful delivery.
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ingrid L.
Rating: 4 out of 5
following a purchase from 08/07/2023
Everything is going great except that I didn't get my lollipop or my carambars...LOL... I always get some with every order...
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Emmanuel B.
Rating: 4 out of 5
following a purchase from 14/10/2022
A good site but I had trouble seeing if the product contains nicotine salt but otherwise very good site.
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Philippe C.
Rating: 4 out of 5
following a purchase from 16/09/2022
satisfied
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Renaud R.
Rating: 4 out of 5
following a purchase from 07/09/2022
Products you can't find in many shops
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2022
Very good for the delivery time, except that it was impossible to open the cap of the bottle of liquid, it was necessary to cut and use the old bottle. Disappointed with this delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2021
Sito fatto molto bene....entro spesso perché hanno sempre qualche novità per billet che utilizzo quotidianamente
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Good nothing negative to say
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2020
On the whole I'm quite satisfied, delivery was fast and careful, unfortunately the door panels ordered full engraved arrived with a smooth finish. I'm not judging the soap because I didn't want to wait to send the product back to get the vouchers. Like a child waiting for a present, by the way, at 55€ for 2 panels .... DC I kept the smooth ones.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/03/2020
4 stars because some products are not on the site, while they have in store, otherwise for the rest perfect.
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Response from STEAM AND VAPE
Hello and thank you for your feedback. Could you please let us know which part number is missing? Thanks in advance :)
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2020
Var hurtigere fremme end forventet. Lidt svært da jeg ikke har lært fransk, og ikke alt fremgår på engelsk.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Some slowness in loading pages. Otherwise a very good site where you can find just about anything you're looking for, a reference in this respect.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2020
Order well received and on time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
I think the store should offer payment in instalments
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2019
Practice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/10/2019
Good service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
Delivery 1 day longer than the previous one, but in less than 3 days.
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