Customer reviews of TÉKIDÉ

9,5 /10

Based on 128 published reviews

Summary of reviews

TÉKIDÉ customers consistently highlight practical, easy-to-install tiles that deliver reliable, mud-free surfaces for horses and paddocks, with many noting dry feet and a quick setup that saves time. Delivery is frequently described as fast and well-coordinated, with drivers and service often praised for professionalism and responsiveness, and the product itself is repeatedly called durable and effective for its intended use. The blends of supportive advice and clear installation guidance stand out as a strength, helping customers choose models confidently and complete installations smoothly. Overall, buyers emphasize dependable performance, straightforward handling, and strong value through efficient delivery and helpful product information.

Reviews 1 and 2 stars

Reset filters

Acheteur Vérifié

Published on 19/08/2024 à 18h49

Difficult to evaluate an order still not received although the payment was made immediately...

Translated reviews

Response from TÉKIDÉ Published on 27/08/2024

Dear Madam, You have expressed your dissatisfaction regarding your order, which has not yet been delivered. As mentioned on our site, our teams were on vacation when you placed your order. That is why we indicated in a pop-up that the delivery of your slabs would be made starting from the end of August. It may be that this message was not sufficiently visible and I am sorry for that. We will obviously take your remark into account to improve in the future. After checking with our logistics service, I inform you that your order has indeed been transmitted to our carrier, who will contact you very soon to set a delivery date. We thank you for your understanding and remain at your disposal for any further information. Best regards, The TÉKIDÉ team.

Acheteur Vérifié

Published on 14/08/2024 à 20h45

It's been almost a month since my order was placed and no news. I can understand that there are holidays but to the point of not even informing me at least about the processing of my order and a delivery date or at least shipping... I'm waiting...

Translated reviews

Response from TÉKIDÉ Published on 15/08/2024

Dear Madam, Thank you for bringing your concern regarding the tracking of your order placed on July 24 to our attention. We fully understand your concern and would like to provide you with some clarifications on this matter. Since July 15, a notification on our site indicates that any order placed from July 18 will be delivered at the end of August. Indeed, our teams, particularly logistics, are currently on vacation and we sincerely apologize for the inconvenience this may have caused. As soon as your order is transmitted to our carrier, we will inform you immediately. We thank you for your understanding and remain at your disposal for any further information. Best regards, The TÉKIDÉ team.