Customer reviews of TÉKIDÉ

9,5 /10

Based on 128 published reviews

Summary of reviews

TÉKIDÉ customers consistently highlight practical, easy-to-install tiles that deliver reliable, mud-free surfaces for horses and paddocks, with many noting dry feet and a quick setup that saves time. Delivery is frequently described as fast and well-coordinated, with drivers and service often praised for professionalism and responsiveness, and the product itself is repeatedly called durable and effective for its intended use. The blends of supportive advice and clear installation guidance stand out as a strength, helping customers choose models confidently and complete installations smoothly. Overall, buyers emphasize dependable performance, straightforward handling, and strong value through efficient delivery and helpful product information.

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Acheteur Vérifié

Published on 18/09/2024 à 19h24

I ordered stabilization slabs model 'Cob'. I was surprised by the weight of the slab and especially its rigidity. I thought they would be more flexible, more 'rubbery'. And therefore less slippery. They are however very easy to install with each other. 1 pallet allowed me to stabilize my shelter, the water trough and the hay rack. It's perfect!

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Response from TÉKIDÉ Published on 19/09/2024

Hello Anne-Sophie! Thank you very much for this comment ⭐⭐⭐⭐, which boosts the whole team to start this morning! Thank you also for the photos :) We are happy that you and your horses have dry feet. See you soon, The TÉKIDÉ team.

Acheteur Vérifié

Published on 18/09/2024 à 18h10

The tekide slabs have made my daily life and that of my horses much more pleasant!

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Response from TÉKIDÉ Published on 19/09/2024

Thank you Aude for this comment, for your trust and your loyalty. The whole TÉKIDÉ team joins me.

Acheteur Vérifié

Published on 19/08/2024 à 18h49

Difficult to evaluate an order still not received although the payment was made immediately...

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Response from TÉKIDÉ Published on 27/08/2024

Dear Madam, You have expressed your dissatisfaction regarding your order, which has not yet been delivered. As mentioned on our site, our teams were on vacation when you placed your order. That is why we indicated in a pop-up that the delivery of your slabs would be made starting from the end of August. It may be that this message was not sufficiently visible and I am sorry for that. We will obviously take your remark into account to improve in the future. After checking with our logistics service, I inform you that your order has indeed been transmitted to our carrier, who will contact you very soon to set a delivery date. We thank you for your understanding and remain at your disposal for any further information. Best regards, The TÉKIDÉ team.

Acheteur Vérifié

Published on 14/08/2024 à 20h45

It's been almost a month since my order was placed and no news. I can understand that there are holidays but to the point of not even informing me at least about the processing of my order and a delivery date or at least shipping... I'm waiting...

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Response from TÉKIDÉ Published on 15/08/2024

Dear Madam, Thank you for bringing your concern regarding the tracking of your order placed on July 24 to our attention. We fully understand your concern and would like to provide you with some clarifications on this matter. Since July 15, a notification on our site indicates that any order placed from July 18 will be delivered at the end of August. Indeed, our teams, particularly logistics, are currently on vacation and we sincerely apologize for the inconvenience this may have caused. As soon as your order is transmitted to our carrier, we will inform you immediately. We thank you for your understanding and remain at your disposal for any further information. Best regards, The TÉKIDÉ team.

Acheteur Vérifié

Published on 08/08/2024 à 15h24

The product ordered seems very good, however the delivery service needs to be reviewed: nothing to blame the delivery person who did his best, however his company only equipped him with a small electric pallet truck unable to move 2 centimeters in the gravel alley... We ended up with the 700 kg pallet of slabs placed in front of the gate... Handling in 35° when the delivery is charged €100 does not go down well. Especially since all the other equestrian product companies I have dealt with so far offered delivery from a certain amount and worked with delivery providers equipped with pallet trucks suitable for the weight of the products and for unloading in a stable.

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Response from TÉKIDÉ Published on 15/08/2024

Dear Madam, First of all, thank you for your order, we are delighted that your slabs meet your satisfaction at first glance :) We are sincerely sorry to learn that the delivery service did not meet your expectations, and we fully understand your disappointment. Rest assured that we have taken note of your comments and that we will report this issue to our provider and our logistics service to prevent this type of situation from happening again in the future. We thank you for your feedback, which is valuable for us to continue to improve. We hope that we will have the opportunity to serve you better during your next orders, do not hesitate to contact us directly for any further information. Best regards, The TÉKIDÉ team.