Customer reviews of TÉKIDÉ

9,5 /10

Based on 126 published reviews

Summary of reviews

TÉKIDÉ products are consistently praised for their reliable performance, with many reviews noting that the tiles and slabs are easy to install, create a stable, dry surface, and effectively keep horses’ feet clean and mud-free. Customers frequently highlight fast or very good delivery service, organized scheduling, and helpful, responsive support that facilitates purchases and setup. The installation experience is described as straightforward and smooth, with several accounts confirming that the tiles or slabs stay in place under horses and daily use, and many customers express enthusiasm for expanding their stabilized areas and pathways. Overall, the store’s product effectiveness, practical installation, and dependable delivery contribute to a strong, positive impression.

3 star reviews

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Acheteur vérifié

Published on 11/12/2024 à 09h41

Hello, Tiles purchased at the Angers fair with free delivery. Reminder to your services as no goods received 1 month later. Upon delivery, one tile was broken at the level of a 'fin'. We did not refuse the goods because 'the sales representative' assured us during the fair that if 'a tile was broken, I quote: 'TEKIDE' would replace it.' It turns out that this is false! I should have refused the pallet! I suggested that when a sales representative passed by, they could drop it off for us. Response: 'it's not good for the planet'. THINK OF THE JOBS OF THE DELIVERY PEOPLE. In short, poor customer service. And thank you for the €60 voucher (which was given to me for 6 months then 1 year). All this to make us take back goods. Have a good day.

Translated reviews

Response from TÉKIDÉ Published on 12/12/2024

Hello, We take note of your comments and would like to apologize for the inconveniences encountered. After checking with our logistics service, it appears that your order, placed on November 10 during the Angers fair, did leave our factory within the announced deadlines, on November 21. It seems that our carrier had difficulties reaching you to set a delivery date, which is why you only received your pallet on December 2, 15 working days after your order. Even though this delay was extended, it remains within our standard contractual deadlines. We also understand your dissatisfaction regarding the proposal made by our customer service following the broken fin on one of your tiles during transport. However, we confirm that for both environmental and logistical reasons, we do not send a single tile. TÉKIDÉ is doing everything possible to create a trusting relationship with its customers and to respond as best as possible when inconveniences are encountered. We are sorry that the proposed solution did not suit you. That is why our services have contacted you again. Hoping that the new solution we propose will suit you, our teams remain at your disposal. Best regards, The TÉKIDÉ team.

Acheteur vérifié

Published on 28/10/2024 à 05h21

The product itself is very good, the booklet with recommendations is also good. However, for a delivery service that is more than average at this price, it's really a shame: - they showed up at my place the first time without ever contacting me, so obviously I was at work, what a waste of time and ecological disaster to have to send the carrier back. - I don't know if it's the carrier's material that was not suitable, but both pallets were broken, which caused a stack of tiles to fall over and scatter on the ground during unloading. Really disappointing especially at this price, luckily the carrier remained calm.

Translated reviews

Response from TÉKIDÉ Published on 09/11/2024

Hello Madam, You have informed me of difficulties encountered during the delivery of your products and I would like to apologize for this inconvenience. We certainly understand your position. That is why, following your comment, we contacted our delivery service provider, who informed us that they have modified their process to prevent this kind of situation from happening again. We thank you for bringing this problem to our attention and hope that your tiles will bring you satisfaction. We remain at your disposal for any further information. Best regards, The TÉKIDÉ Team.