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L
Rating: 3 out of 5
We systematically order duvet covers 140 and we always receive 180 which is really unpleasant and really not practical for us.
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Customer reviews of test-theo.fr
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 6 431 published reviews
Summary of reviews
The store earns praise for reliable delivery speed and well-packaged items, with several mentions of orders arriving in excellent condition and on time. Customers highlight positive product experiences across categories, including eyewear that is lightweight and comfortable with well-fitting frames, and other items like sauces, spices, and cheese kits that meet expectations and provide good value. The customer service and shopping experience are noted through quick fulfillment and contentment with the range, quality, and practical features such as ease of use and accurate fulfillment of orders. Overall, consistent reliability, comfortable and practical products, and timely delivery emerge as the strongest strengths.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
THEY forgot the order.
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Response from test-theo.fr
Hello Madam,
We apologize, it was not an oversight, the order was ready, but a delay in delivery due to the high activity of the month of August.
Unfortunately, we could not meet the requested time slot and we apologize for that.
Please know that we are doing everything possible to improve our service and meet your expectations as best as we can.
Remaining at your disposal,
Best regards,
We apologize, it was not an oversight, the order was ready, but a delay in delivery due to the high activity of the month of August.
Unfortunately, we could not meet the requested time slot and we apologize for that.
Please know that we are doing everything possible to improve our service and meet your expectations as best as we can.
Remaining at your disposal,
Best regards,
A
Rating: 1 out of 5
Linen damaged, stained and rather high in terms of cost. As for the delivery, they do not respect the schedules or the delivered orders are late!!!
No respect for the customer, what a shame…
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No respect for the customer, what a shame…
Response from test-theo.fr
First of all, we would like to thank you for your trust. We are sorry to learn that your experience did not meet your expectations.
Indeed, it happens that industrial processing does not allow for the complete verification of the linen. We are committed to checking the quality of the linen we send you as best as possible. Also, regarding logistics, we do our best to deliver you under good conditions despite the difficulties encountered daily in Paris, even more so during the peak period. Please know that we are doing everything possible every day to improve our service.
We remain at your complete disposal and hope to see you again very soon
Indeed, it happens that industrial processing does not allow for the complete verification of the linen. We are committed to checking the quality of the linen we send you as best as possible. Also, regarding logistics, we do our best to deliver you under good conditions despite the difficulties encountered daily in Paris, even more so during the peak period. Please know that we are doing everything possible every day to improve our service.
We remain at your complete disposal and hope to see you again very soon
A
Rating: 3 out of 5
Hello, often the linen is not very clean (black marks, stains), with hair, poorly ironed dishcloths.....
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A
Rating: 2 out of 5
I hope you will improve the quality of the linen and quickly find a way to have the packs wrapped. I have to pay two people to film these packs. Next week I have an order for 25. How do I manage? Moreover, the imposed schedules are a real headache for organization.
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A
Rating: 3 out of 5
The service is good
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J
Rating: 3 out of 5
Regarding the purchased product (TENS electrostimulator), its operation meets expectations. However, regarding information about customs fees, VAT to be paid (more than 100 € in addition to the price), without any prior information, it's a bit much. Switzerland, certainly...
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M
Rating: 3 out of 5
Very fast delivery. The earphone for stimulating the vagus nerve is extremely difficult to set up and often needs to be readjusted to feel the current passing. Moreover, it seems quite fragile...
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D
Rating: 2 out of 5
Does not work.
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A
Rating: 2 out of 5
The linen kits are not assembled (duvet cover + sheets + pillowcase) but delivered loose in bulk bags and also without labels to identify them.
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A
Rating: 2 out of 5
Very complicated to retrieve the sheets. We ultimately did not find it useful and I asked if compensation was possible, I received no response.
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Response from test-theo.fr
Hello Madam,
We are sorry for this bad experience.
We are doing everything we can to provide responses as quickly as possible.
We do not usually refund unused linen by our clients, as all returned linen (clean or dirty) is sent back for cleaning.
However, we remain at your disposal,
Best regards,
We are sorry for this bad experience.
We are doing everything we can to provide responses as quickly as possible.
We do not usually refund unused linen by our clients, as all returned linen (clean or dirty) is sent back for cleaning.
However, we remain at your disposal,
Best regards,
F
Rating: 3 out of 5
Not bad
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A
Rating: 3 out of 5
Linen is good but there are slight differences with the order. The linen must be picked up and returned in a courtyard where there is no contact person. I was charged for non-return of linen that I did not have. Again, no one responds to messages. Is Easylinge managed by robots?
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A
Rating: 3 out of 5
Not easy to navigate through the duvet kits and without duvet.
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A
Rating: 3 out of 5
Delivery and return service not always present or reachable (during opening hours). Lack of dish towels (dish towel kit = 2 dish towels and not 1) - Too often stains on supposedly clean laundry.
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A
Rating: 3 out of 5
A lot of laundry received dirty with stains and few solutions provided by Easylinge, to date, the sales representative no longer responds to me
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Response from test-theo.fr
Hello, thank you for your feedback and your recommendation! We are delighted that you appreciated the Easylinge service! We will see you very soon!
S
Rating: 1 out of 5
My order was not fully honored because the site offers products it knows it cannot deliver (out of stock and supplier production stop).
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C
Rating: 3 out of 5
The transparent coating on the skin side is a bit thick, it's difficult to plug or remove the electrode from the patch compared to a Compex patch. The order arrived quickly, good point.
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K
Rating: 3 out of 5
This electrostimulator seems quite sturdy and does the job. Good power! Interesting autonomy. But I take off two stars for two reasons: complicated device to use due to too many possibilities (you have to constantly change connectors for each program, it's tedious) and the device does not indicate when the battery is charged. We navigate blindly. Sometimes we leave the machine charging all night since we don't know the charge status. No display on the battery status on the screen! In these times of energy savings, I hope Compex will improve this point. Really surprising.
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A
Rating: 3 out of 5
The site is not practical at all for use and I had to try several times before I could place the order. I also tried to call but no one answered. As for the device, I can't increase the processing time (15 min) so I do 3 x 15 min. Compared to the old device, it is heavier and does not have a hook to attach it to the belt.
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M
Rating: 2 out of 5
I find the shipping costs very high and also a bad surprise with an additional amount for customs fees. Moreover, the smallest size of tips was missing
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A
Rating: 3 out of 5
Frequent delivery or order pickup problems. Appointments are complicated to obtain and are often not respected.
This problem did not exist in 2021 and early 2022
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This problem did not exist in 2021 and early 2022
A
Rating: 2 out of 5
Easy to use service but linen is systematically stained
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Response from test-theo.fr
Hello Madam, we are sorry to read your feedback. We will discuss with our internal team to ensure this does not happen again. We apologize and hope you will give us another chance! Best regards,
A
Rating: 3 out of 5
The site is closed for orders during the season!!!
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A
Rating: 3 out of 5
Good value for money But unfortunately no delivery option so a lot of travel costs thank you
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Response from test-theo.fr
Hello, thank you for your feedback. We hear your comment, which is why we are looking to develop more partners to reduce your travel! See you soon,
A
Rating: 2 out of 5
Not correct on the part of easylinge to drop us abruptly.
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Response from test-theo.fr
Hello Sir, we are sincerely sorry to read your feedback, but also for this quite abrupt interruption in the Lavandou area. Indeed, our partner is no longer able to ensure the logistics, which they had committed to respect. We are currently doing everything possible to find an alternative solution, and we apologize because for this summer, the deadlines will unfortunately be too short to cover your activity. We will keep you informed very soon as soon as the problem is resolved! And we hope that you will give us a second chance. Best regards, the Easy Linge team.
P
Rating: 3 out of 5
excellent site very well designed, which really makes you want to browse it - efficiency of contacts to the questions asked - commercial realism that avoided me having to order abroad, for the same all-inclusive price -
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A
Rating: 2 out of 5
Order not ready on time. Problem reported, no feedback on this matter.
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Response from test-theo.fr
Hello Madam, we are sorry to read your feedback. We will assess the situation and correct it, so that this does not happen again. Best regards,
A
Rating: 3 out of 5
Service was convenient, unfortunately no more delivery point in Rayol-Canadel and the tower plan is too far. We also encountered problems with the order (missing items, dirty or damaged linen) too bad because it was very convenient. I hope a drop-off will be available quickly in Cavalaire or Lavandou.
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A
Rating: 3 out of 5
Still some small adjustments to make, but we will get there!!
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M
Rating: 2 out of 5
The item does not match
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E
Rating: 2 out of 5
As the device is very complex to use, the manual is not detailed enough. It could be dangerous. Given the cost of the device, I am quite disappointed, as I don't know how to use it with all these frequencies.
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J
Rating: 3 out of 5
The operation of starting it is not well explained, the time is stuck at 15 minutes and I can't modify it. I am disappointed.
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M
Rating: 3 out of 5
The deadlines are not respected even though it is indicated that the product is in stock!
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J
Rating: 2 out of 5
Advertisement for FFP2 masks of 30 pieces for 34.5frs which go up to 45 frs the next day and are back to 34.5 frs 10 days later. It's better to choose the right week to buy (or order elsewhere...) Otherwise, the shipment is in accordance with the order and fast.
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L
Rating: 3 out of 5
It would be nice for the consumer not to have to pay shipping fees. But please do not raise the prices of the items in return...
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R
Rating: 1 out of 5
Just after my order of ffp2 masks you offer them for sale at a much better price. I find this unfair to say the least.
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