The store earns praise for reliable delivery speed and well-packaged items, with several mentions of orders arriving in excellent condition and on time. Customers highlight positive product experiences across categories, including eyewear that is lightweight and comfortable with well-fitting frames, and other items like sauces, spices, and cheese kits that meet expectations and provide good value. The customer service and shopping experience are noted through quick fulfillment and contentment with the range, quality, and practical features such as ease of use and accurate fulfillment of orders. Overall, consistent reliability, comfortable and practical products, and timely delivery emerge as the strongest strengths.
Lamentable service. Stopping deliveries in the middle of July without notice. Avoid.
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Response from test-theo.fr
Hello Sir,
We are sorry that our service did not meet your expectations and understand your frustration, especially during the summer period. This year, we indeed faced significant challenges in terms of transport, due to a significant increase in traffic jams compared to last year. These unforeseen delays unfortunately affected our ability to deliver in your area and unfortunately led us to reduce our delivery scope.
We are actively working to find solutions to better anticipate and limit these impacts, and to strengthen communication with our clients.
We thank you for your understanding and remain at your disposal.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product, with a taste of India for sure, we have eaten it with curry, and it has been excellent.
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Acheteur Vérifié
Rating: 4 out of 5
They are not like the fresh ones but they do the job
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2024
Good because the person in charge in Annecy is great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2024
The linen is of very good quality and in good condition. The problem is the absence of staff and therefore control when picking up and returning the linen. I had the unpleasant surprise of being accused of not returning everything when all the linen was returned, this for 2 consecutive years.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2024
I am very satisfied with easy linen. But sometimes the linen provided has stains or, more rarely, tears.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2024
Very practical and good value for money
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/08/2024
THEY forgot the order.
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Response from test-theo.fr
Hello Madam,
We apologize, it was not an oversight, the order was ready, but a delay in delivery due to the high activity of the month of August.
Unfortunately, we could not meet the requested time slot and we apologize for that.
Please know that we are doing everything possible to improve our service and meet your expectations as best as we can.
Remaining at your disposal,
Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2024
Order and quality very good. Pickup times for the linen are a real problem.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2024
Linen damaged, stained and rather high in terms of cost. As for the delivery, they do not respect the schedules or the delivered orders are late!!!
No respect for the customer, what a shame…
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Response from test-theo.fr
First of all, we would like to thank you for your trust. We are sorry to learn that your experience did not meet your expectations.
Indeed, it happens that industrial processing does not allow for the complete verification of the linen. We are committed to checking the quality of the linen we send you as best as possible. Also, regarding logistics, we do our best to deliver you under good conditions despite the difficulties encountered daily in Paris, even more so during the peak period. Please know that we are doing everything possible every day to improve our service.
We remain at your complete disposal and hope to see you again very soon
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2024
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2024
I rented linen (bed sets, bath kit, table towels, dishcloth) for 10 people for a weekend with friends. My order was ready at the agreed pickup time and the return was simple.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2024
I hope you will improve the quality of the linen and quickly find a way to have the packs wrapped. I have to pay two people to film these packs. Next week I have an order for 25. How do I manage? Moreover, the imposed schedules are a real headache for organization.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2024
Good, except the modification of the packs is impossible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2024
The service is satisfactory even if 2 rectangular pillowcases were provided instead of 2 square pillowcases and there was still a stain on a duvet cover.
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Vincent C.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very satisfied. The only downside is the packaging not well suited for transport: - The large tube of gel provided is a bit bulky (a small tube like a toothpaste sample would be more practical). - The cardboard packaging is not as practical and sturdy as the bag of the Tens Eco 2 that I had the opportunity to test (certainly more expensive). The practical side and robustness in transport is important for certain therapies that require regular long-term use (vagus nerve stimulation, etc.). However, I think I can find a bag that should do the job without too much trouble.
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René Z.
Rating: 4 out of 5
following a purchase from 27/02/2024
Effective device especially for the Arnold nerve. Too bad I can't order the suitable patches. Highly recommend
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Julio B.
Rating: 4 out of 5
following a purchase from 27/02/2024
The electrodes wear out quickly, better the Tens Eco 2
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Maja P.
Rating: 4 out of 5
following a purchase from 17/02/2024
At first, it wasn't very clear: I had 3 somewhat contradictory responses to an email sent. I chose the right response, and the delivery was OK
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Margrit V.
Rating: 4 out of 5
following a purchase from 13/02/2024
A SIMPLE USER MANUAL WOULD BE APPRECIATED. THANK YOU
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Dores C.
Rating: 2 out of 5
following a purchase from 15/01/2024
Does not work.
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Daniel Q.
Rating: 4 out of 5
following a purchase from 08/12/2023
Excellent service, fast and simple site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/11/2023
The linen kits are not assembled (duvet cover + sheets + pillowcase) but delivered loose in bulk bags and also without labels to identify them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2023
The sheets are not always very clean. Be careful with delivery times. But overall, very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2023
Professional
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Paloma T.
Rating: 4 out of 5
following a purchase from 09/10/2023
The site is very good, readable, a bit of a wait for the receipt of the package ??. Impossible to do by invoices and I am not the one paying for these electrodes but the social services, this put me in financial difficulty.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2023
The site is very good. It would just be nice to choose rectangular or square pillows in the duvet or sheet kit
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2023
Hello, the ordered sheet sizes are often missing as well as the square pillowcases. The towels and pillowcases are often delivered with stains. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
The site is good. The service is much less so.
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Alexandra P.
Rating: 4 out of 5
following a purchase from 15/09/2023
I find the concept good, but the only disadvantage is that it doesn't stay in place well, it needs to be repositioned several times and it cuts the connection.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/08/2023
Very complicated to retrieve the sheets. We ultimately did not find it useful and I asked if compensation was possible, I received no response.
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Response from test-theo.fr
Hello Madam,
We are sorry for this bad experience.
We are doing everything we can to provide responses as quickly as possible.
We do not usually refund unused linen by our clients, as all returned linen (clean or dirty) is sent back for cleaning.
However, we remain at your disposal,
Best regards,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2023
I am generally satisfied because the service is good, the prices interesting and the staff very friendly. However, it happened that the laundry was poorly folded in the packaging and therefore wrinkled. I had to iron the sheets that should have been done. Otherwise, the company offers flexibility in picking up and returning the laundry, which is advantageous.
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