A
Rating: 1 out of 5
I have been using this yeast for over 10 years and it has never given me problems. I activated it as always by hitting the bag to release the nutrients but it didn't work. Luckily I had a packet of dry yeast that I used.
I tried to return the liquid yeast since I didn't trust that it was in good condition and although customer service has been responding to me, they haven't made it easy for me to return it, nor have they sent me a refund.
Translated reviews
I tried to return the liquid yeast since I didn't trust that it was in good condition and although customer service has been responding to me, they haven't made it easy for me to return it, nor have they sent me a refund.
Response from test-theo.fr
Thank you for your comment and we are very sorry about what happened with the liquid yeast.
From customer service, we have indicated how to proceed with the starter to try to activate it and we have also offered to collect the product. To manage the return correctly, we need the yeast to be packaged as it was sent, with the cold gel, to ensure it arrives in suitable conditions and to process the refund or replacement.
We remain at your disposal for any other inquiries and hope to provide you with a satisfactory solution.
Best regards from the entire Cocinista team.
From customer service, we have indicated how to proceed with the starter to try to activate it and we have also offered to collect the product. To manage the return correctly, we need the yeast to be packaged as it was sent, with the cold gel, to ensure it arrives in suitable conditions and to process the refund or replacement.
We remain at your disposal for any other inquiries and hope to provide you with a satisfactory solution.
Best regards from the entire Cocinista team.