The store earns praise for reliable delivery speed and well-packaged items, with several mentions of orders arriving in excellent condition and on time. Customers highlight positive product experiences across categories, including eyewear that is lightweight and comfortable with well-fitting frames, and other items like sauces, spices, and cheese kits that meet expectations and provide good value. The customer service and shopping experience are noted through quick fulfillment and contentment with the range, quality, and practical features such as ease of use and accurate fulfillment of orders. Overall, consistent reliability, comfortable and practical products, and timely delivery emerge as the strongest strengths.
Good afternoon, we appreciate your comment about this product and we regret that it was not to your liking. If you wish to make a complaint, our Customer Service department will be happy to assist you as always.
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
On Monday I will bottle it, I will let you know how it turned out
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the product but another one that has nothing to do with it
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Response from test-theo.fr
Good morning. As we have already indicated, the product has simply changed its presentation so the photo on our website is old, but the content is exactly the same: 1 liter of food-grade liquid paraffin. In any case, we will contact you to collect the product sent so that we can refund you. Thank you very much.
A
A I.
Rating: 3 out of 5
following a purchase from 15/10/2024
It would be good if we could separate the heavily stained linen (plastic bag for example like in hotels) so that you can renew it instead of putting it back for rental.
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A J.
Rating: 1 out of 5
following a purchase from 23/04/2024
Lamentable service. Stopping deliveries in the middle of July without notice. Avoid.
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Response from test-theo.fr
Hello Sir,
We are sorry that our service did not meet your expectations and understand your frustration, especially during the summer period. This year, we indeed faced significant challenges in terms of transport, due to a significant increase in traffic jams compared to last year. These unforeseen delays unfortunately affected our ability to deliver in your area and unfortunately led us to reduce our delivery scope.
We are actively working to find solutions to better anticipate and limit these impacts, and to strengthen communication with our clients.
We thank you for your understanding and remain at your disposal.
A
Acheteur Vérifié
Rating: 3 out of 5
I expected it to be stiffer and not so soft
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Response from test-theo.fr
Indeed, it is a lightweight plastic, which makes transportation and handling easier, and allows to reduce its cost. Kegland is very proud of this product due to the excellent quality of the PET plastic that tolerates quite high pressures (up to 2.5 bar) and preserves the gas if you use it as a keg for a long time. As they say at Kegland, it is an excellent alternative to a steel fermenter, easier to handle and certainly much more economical.
A
Acheteur Vérifié
Rating: 4 out of 5
Very good product, with a taste of India for sure, we have eaten it with curry, and it has been excellent.
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Acheteur Vérifié
Rating: 4 out of 5
They are not like the fresh ones but they do the job
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Juan C.
Rating: 3 out of 5
It didn't go well, but I am very satisfied with the service received. Thank you.
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Response from test-theo.fr
Indeed, we see that you purchased a product that did not meet your expectations. I regret it and I am pleased to see that we did what we considered most correct, which was to recover the item and refund you in full.
Thank you very much for your comment.
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L M.
Rating: 3 out of 5
following a purchase from 27/08/2024
We systematically order duvet covers 140 and we always receive 180 which is really unpleasant and really not practical for us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2024
Good because the person in charge in Annecy is great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2024
The linen is of very good quality and in good condition. The problem is the absence of staff and therefore control when picking up and returning the linen. I had the unpleasant surprise of being accused of not returning everything when all the linen was returned, this for 2 consecutive years.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2024
I am very satisfied with easy linen. But sometimes the linen provided has stains or, more rarely, tears.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2024
Very practical and good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2024
Order and quality very good. Pickup times for the linen are a real problem.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2024
Linen damaged, stained and rather high in terms of cost. As for the delivery, they do not respect the schedules or the delivered orders are late!!!
No respect for the customer, what a shame…
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Response from test-theo.fr
First of all, we would like to thank you for your trust. We are sorry to learn that your experience did not meet your expectations.
Indeed, it happens that industrial processing does not allow for the complete verification of the linen. We are committed to checking the quality of the linen we send you as best as possible. Also, regarding logistics, we do our best to deliver you under good conditions despite the difficulties encountered daily in Paris, even more so during the peak period. Please know that we are doing everything possible every day to improve our service.
We remain at your complete disposal and hope to see you again very soon
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2024
Good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2024
I rented linen (bed sets, bath kit, table towels, dishcloth) for 10 people for a weekend with friends. My order was ready at the agreed pickup time and the return was simple.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2024
Hello, often the linen is not very clean (black marks, stains), with hair, poorly ironed dishcloths.....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2024
Good, except the modification of the packs is impossible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2024
The service is satisfactory even if 2 rectangular pillowcases were provided instead of 2 square pillowcases and there was still a stain on a duvet cover.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2024
The service is good
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Vincent C.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very satisfied. The only downside is the packaging not well suited for transport: - The large tube of gel provided is a bit bulky (a small tube like a toothpaste sample would be more practical). - The cardboard packaging is not as practical and sturdy as the bag of the Tens Eco 2 that I had the opportunity to test (certainly more expensive). The practical side and robustness in transport is important for certain therapies that require regular long-term use (vagus nerve stimulation, etc.). However, I think I can find a bag that should do the job without too much trouble.
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René Z.
Rating: 4 out of 5
following a purchase from 27/02/2024
Effective device especially for the Arnold nerve. Too bad I can't order the suitable patches. Highly recommend
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Julio B.
Rating: 4 out of 5
following a purchase from 27/02/2024
The electrodes wear out quickly, better the Tens Eco 2
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Maja P.
Rating: 4 out of 5
following a purchase from 17/02/2024
At first, it wasn't very clear: I had 3 somewhat contradictory responses to an email sent. I chose the right response, and the delivery was OK
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Margrit V.
Rating: 4 out of 5
following a purchase from 13/02/2024
A SIMPLE USER MANUAL WOULD BE APPRECIATED. THANK YOU
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Jacques D.
Rating: 3 out of 5
following a purchase from 13/02/2024
Regarding the purchased product (TENS electrostimulator), its operation meets expectations. However, regarding information about customs fees, VAT to be paid (more than 100 € in addition to the price), without any prior information, it's a bit much. Switzerland, certainly...
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Muriel V.
Rating: 3 out of 5
following a purchase from 23/01/2024
Very fast delivery. The earphone for stimulating the vagus nerve is extremely difficult to set up and often needs to be readjusted to feel the current passing. Moreover, it seems quite fragile...
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