The store earns praise for reliable delivery speed and well-packaged items, with several mentions of orders arriving in excellent condition and on time. Customers highlight positive product experiences across categories, including eyewear that is lightweight and comfortable with well-fitting frames, and other items like sauces, spices, and cheese kits that meet expectations and provide good value. The customer service and shopping experience are noted through quick fulfillment and contentment with the range, quality, and practical features such as ease of use and accurate fulfillment of orders. Overall, consistent reliability, comfortable and practical products, and timely delivery emerge as the strongest strengths.
Thank you for your feedback. We are sorry that the size did not fully meet your expectations. Since they are dehydrated mushrooms, they can vary in size depending on the harvest, but we always select quality products.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 3 out of 5
It's a bit dry.
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Response from test-theo.fr
Thank you for your comment. We are sorry that the product seemed a bit dry to you. If you would like to share more details, we would be happy to help you or pass your opinion to the supplier for future improvements.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 3 out of 5
It's not bad, but for my taste, compared to the cloth that comes in the kits, this one has fewer threads so the gaps are larger.
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Response from test-theo.fr
Thank you for sharing your opinion. We regret that this cloth did not fully meet your expectations compared to the one included in the kits. We take note of your comment about the fabric density for future improvements.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
It doesn't work!!! The milk hasn't curdled
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Response from test-theo.fr
We are very sorry that you had problems with the product. We understand how frustrating it can be when the milk doesn't curdle correctly.
Here is a link where we explain the most common causes and how to solve it:
If after reviewing it you still have questions, we will be happy to help you.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
Was not delivered
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Response from test-theo.fr
We’re sorry for the delay in the delivery of your order. Due to recent holidays, shipping times may be slightly affected, as the estimated delivery window is 24–48 working hours. Additionally, there was an attempted delivery where you were marked as absent. Our customer service team is already handling the issue to ensure you receive your order as soon as possible.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2025
the laundry is regularly damaged or stained
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Acheteur Vérifié
Rating: 1 out of 5
500g product purchased in bulk to last a long time and expires in 6 months. Very bad
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Response from test-theo.fr
We are very sorry for your disappointment. Unfortunately, we cannot know in advance how you want to use the product, and therefore if you want long dates you must inform us beforehand. I suppose you understand that we cannot throw away all the products that will expire in 6 months. That would mean throwing away tons of food and other products in perfect condition for use.
A
Acheteur Vérifié
Rating: 1 out of 5
The origin of the casing turns out to be China. Never again. They don't specify it.
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Response from test-theo.fr
We are not very sure we understand your animosity towards Chinese products. According to our experience, China is one of the largest suppliers of food products in the world and in general their products are of excellent quality and at very reasonable prices. In the case of salted casings, which we have been selling for many years, we know that the same happens.
In any case, thank you for your message and your evaluation, although we do not share the essence of your criticism.
A
Afx &.
Rating: 3 out of 5
following a purchase from 06/12/2024
The preparation of the laundry was not done within the expected deadlines. The quality was not entirely there, with stains, holes, and missing items
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Wainsztok
Rating: 3 out of 5
following a purchase from 17/12/2024
I have been using this service for several months and regularly we find sheets that are torn and/or stained. Quality control needs to be strengthened.
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A
Acheteur Vérifié
Rating: 1 out of 5
They sent me a food product with a shelf life of less than three months from the purchase date.
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Response from test-theo.fr
We cannot know how each customer will use the products they purchase. Therefore, if very long expiration dates are desired, it is advisable to let us know in the order comments. The idea of throwing away tons of food that are in perfect condition just because their best before date is approaching does not seem responsible to us.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
The intestines are very thin and weak. They break very easily. I recommend you change suppliers, there are much better ones.
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Response from test-theo.fr
We are sorry that these intestines did not convince you. It is true that they are very thin, but it is something that many customers specifically look for to make them easier to cut.
A
Acheteur Vérifié
Rating: 1 out of 5
They don't work!!!
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Response from test-theo.fr
Good afternoon, we appreciate your comment about this product and we regret that it was not to your liking. If you wish to make a complaint, our Customer Service department will be happy to assist you as always.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
I did not receive the product but another one that has nothing to do with it
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Response from test-theo.fr
Good morning. As we have already indicated, the product has simply changed its presentation so the photo on our website is old, but the content is exactly the same: 1 liter of food-grade liquid paraffin. In any case, we will contact you to collect the product sent so that we can refund you. Thank you very much.
A
A I.
Rating: 3 out of 5
following a purchase from 15/10/2024
It would be good if we could separate the heavily stained linen (plastic bag for example like in hotels) so that you can renew it instead of putting it back for rental.
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A J.
Rating: 1 out of 5
following a purchase from 23/04/2024
Lamentable service. Stopping deliveries in the middle of July without notice. Avoid.
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Response from test-theo.fr
Hello Sir,
We are sorry that our service did not meet your expectations and understand your frustration, especially during the summer period. This year, we indeed faced significant challenges in terms of transport, due to a significant increase in traffic jams compared to last year. These unforeseen delays unfortunately affected our ability to deliver in your area and unfortunately led us to reduce our delivery scope.
We are actively working to find solutions to better anticipate and limit these impacts, and to strengthen communication with our clients.
We thank you for your understanding and remain at your disposal.
A
Acheteur Vérifié
Rating: 3 out of 5
I expected it to be stiffer and not so soft
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Response from test-theo.fr
Indeed, it is a lightweight plastic, which makes transportation and handling easier, and allows to reduce its cost. Kegland is very proud of this product due to the excellent quality of the PET plastic that tolerates quite high pressures (up to 2.5 bar) and preserves the gas if you use it as a keg for a long time. As they say at Kegland, it is an excellent alternative to a steel fermenter, easier to handle and certainly much more economical.
J
Juan C.
Rating: 3 out of 5
It didn't go well, but I am very satisfied with the service received. Thank you.
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Response from test-theo.fr
Indeed, we see that you purchased a product that did not meet your expectations. I regret it and I am pleased to see that we did what we considered most correct, which was to recover the item and refund you in full.
Thank you very much for your comment.
L
L M.
Rating: 3 out of 5
following a purchase from 27/08/2024
We systematically order duvet covers 140 and we always receive 180 which is really unpleasant and really not practical for us.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2024
Linen damaged, stained and rather high in terms of cost. As for the delivery, they do not respect the schedules or the delivered orders are late!!!
No respect for the customer, what a shame…
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Response from test-theo.fr
First of all, we would like to thank you for your trust. We are sorry to learn that your experience did not meet your expectations.
Indeed, it happens that industrial processing does not allow for the complete verification of the linen. We are committed to checking the quality of the linen we send you as best as possible. Also, regarding logistics, we do our best to deliver you under good conditions despite the difficulties encountered daily in Paris, even more so during the peak period. Please know that we are doing everything possible every day to improve our service.
We remain at your complete disposal and hope to see you again very soon
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2024
Hello, often the linen is not very clean (black marks, stains), with hair, poorly ironed dishcloths.....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2024
The service is good
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Jacques D.
Rating: 3 out of 5
following a purchase from 13/02/2024
Regarding the purchased product (TENS electrostimulator), its operation meets expectations. However, regarding information about customs fees, VAT to be paid (more than 100 € in addition to the price), without any prior information, it's a bit much. Switzerland, certainly...
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Muriel V.
Rating: 3 out of 5
following a purchase from 23/01/2024
Very fast delivery. The earphone for stimulating the vagus nerve is extremely difficult to set up and often needs to be readjusted to feel the current passing. Moreover, it seems quite fragile...
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Firat T.
Rating: 3 out of 5
following a purchase from 26/08/2023
Not bad
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2023
Linen is good but there are slight differences with the order. The linen must be picked up and returned in a courtyard where there is no contact person. I was charged for non-return of linen that I did not have. Again, no one responds to messages. Is Easylinge managed by robots?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Not easy to navigate through the duvet kits and without duvet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Delivery and return service not always present or reachable (during opening hours). Lack of dish towels (dish towel kit = 2 dish towels and not 1) - Too often stains on supposedly clean laundry.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2023
A lot of laundry received dirty with stains and few solutions provided by Easylinge, to date, the sales representative no longer responds to me
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Response from test-theo.fr
Hello, thank you for your feedback and your recommendation! We are delighted that you appreciated the Easylinge service! We will see you very soon!
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Suzanne W.
Rating: 1 out of 5
following a purchase from 20/02/2023
My order was not fully honored because the site offers products it knows it cannot deliver (out of stock and supplier production stop).
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Caroline M.
Rating: 3 out of 5
following a purchase from 07/02/2023
The transparent coating on the skin side is a bit thick, it's difficult to plug or remove the electrode from the patch compared to a Compex patch. The order arrived quickly, good point.
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