Customer reviews of test-theo.fr

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 6 431 published reviews
5 5 259 82% 4 895 14% 3 167 3% 2 53 1% 1 57 1%

Summary of reviews

The store earns praise for reliable delivery speed and well-packaged items, with several mentions of orders arriving in excellent condition and on time. Customers highlight positive product experiences across categories, including eyewear that is lightweight and comfortable with well-fitting frames, and other items like sauces, spices, and cheese kits that meet expectations and provide good value. The customer service and shopping experience are noted through quick fulfillment and contentment with the range, quality, and practical features such as ease of use and accurate fulfillment of orders. Overall, consistent reliability, comfortable and practical products, and timely delivery emerge as the strongest strengths.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
Beer making leaflet supplied not wine
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Acheteur Vérifié
Rating: 4 out of 5
I love the product. It gives a very good taste and my son enjoys it.
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Response from test-theo.fr
Thank you very much for your review! We are glad to know that you love the product and that your family enjoys it as well.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 4 out of 5
It gives the beef or chicken marinade a special touch. I like it a lot.
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Response from test-theo.fr
Thank you for your comment! We are glad to know that you enjoy that special touch it adds to your beef or chicken marinades.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 4 out of 5
Good soy sauce. A bit expensive but I use it a lot for oriental dishes but also in stews even if they are not oriental food. I even add it to the balsamic vinaigrette. It's a bit pricey but it's good.
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Response from test-theo.fr
Thank you very much for your review! We are glad to know that you enjoy our soy sauce both in oriental dishes and in more traditional recipes, and even in vinaigrettes. We greatly appreciate your comment on the quality-price ratio.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 4 out of 5
The product is excellent, we miss packaging with more quantity.
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Response from test-theo.fr
Thank you for your comment! We are glad to know that you find the product excellent and we take note of your suggestion about larger packaging.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 4 out of 5
To make preserves and cakes while controlling the temperature.
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Response from test-theo.fr
Thank you for your comment! We are glad to know that you find the product useful for making preserves and cakes while controlling the temperature.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2025
Very easy to rent, pick up the linen and return it. However, out of 25 towels, 5 were stained to varying degrees.
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Acheteur Vérifié
Rating: 1 out of 5
I have been using this yeast for over 10 years and it has never given me problems. I activated it as always by hitting the bag to release the nutrients but it didn't work. Luckily I had a packet of dry yeast that I used.
I tried to return the liquid yeast since I didn't trust that it was in good condition and although customer service has been responding to me, they haven't made it easy for me to return it, nor have they sent me a refund.
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Response from test-theo.fr
Thank you for your comment and we are very sorry about what happened with the liquid yeast.

From customer service, we have indicated how to proceed with the starter to try to activate it and we have also offered to collect the product. To manage the return correctly, we need the yeast to be packaged as it was sent, with the cold gel, to ensure it arrives in suitable conditions and to process the refund or replacement.

We remain at your disposal for any other inquiries and hope to provide you with a satisfactory solution.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 4 out of 5
For barrel cleaning
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Response from test-theo.fr
Thank you for your rating! We are glad to know that you found the product useful for barrel cleaning. If you need additional advice or complementary products, feel free to consult us.
Best regards from the whole Cocinista team.
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Acheteur Vérifié
Rating: 1 out of 5
They sent me an open product and when I complained they sent me another open product. When I complained for the third time they ignored me.
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Response from test-theo.fr
We are very sorry for the inconveniences caused and we completely understand your discomfort.

The issue was resolved by refunding you the amount of the affected item. Even so, we apologize for the experience and appreciate your understanding.

We hope to offer you better service in the future.
Best regards from the whole Cocinista team.
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Acheteur Vérifié
Rating: 1 out of 5
First, the poor quality of the plastic and how flimsy it is.
On the other hand, you didn't answer any of the phone numbers listed on your website and you don't respond to emails.
I am not going to order anything from you again and I will give you a bad review on review sites.
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Response from test-theo.fr
We are very sorry that the product did not meet your expectations. We have reviewed our system and found no contact received from you. We have tried to contact you both by email and by phone, but we have not received a response to the call.

We remain at your disposal to resolve any issues.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 1 out of 5
they sent me another stapler
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Response from test-theo.fr
We are very sorry for the confusion and we apologize for the inconvenience caused.

We have already opened an incident to resolve it and send you the correct stapler as soon as possible.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 1 out of 5
It had a strange burnt taste and was too bitter. I threw it down the drain.
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Response from test-theo.fr
We regret that the result was not as expected. These types of flavors may be due to some step in the preparation, as the recipe and ingredients are designed to achieve a balanced flavor.

We appreciate your comment and take note to continue improving.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 4 out of 5
For making beer. The caps were not included and I had to make a new order with the extra shipping cost.
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Response from test-theo.fr
We apologize for the inconvenience. This kit does not include caps, as they are sold separately.

Still, we appreciate your comment and take note to make it as clear as possible for future customers.

Best regards from the entire Cocinista team.
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Acheteur Vérifié
Rating: 4 out of 5
For making yogurt
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Response from test-theo.fr
Thank you very much for your rating and for sharing your experience! We are glad to know that your purchase of the yogurt starter pack is being useful to you.

If in future preparations you need any advice or have questions, do not hesitate to consult us.

Best regards from the entire Cocinista team.
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