The store earns praise for reliable delivery speed and well-packaged items, with several mentions of orders arriving in excellent condition and on time. Customers highlight positive product experiences across categories, including eyewear that is lightweight and comfortable with well-fitting frames, and other items like sauces, spices, and cheese kits that meet expectations and provide good value. The customer service and shopping experience are noted through quick fulfillment and contentment with the range, quality, and practical features such as ease of use and accurate fulfillment of orders. Overall, consistent reliability, comfortable and practical products, and timely delivery emerge as the strongest strengths.
It is not useful at all.
It cannot be used because when filled with beer, the lid pops off due to the gas.
It cannot be stored lying down because the stopper does not hold and shoots out.
And almost no refrigerator could keep it upright.
Moreover, the price is cheap but with shipping costs it becomes almost double.
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Response from test-theo.fr
We regret that your experience has not been satisfactory. From what you mention, it seems that there could be some problem with use or operation, as the container is designed to withstand the pressure generated during the intended process. We would like to review your case and help you find a solution. We would appreciate it if you could contact our customer service indicating the purchased item and, if possible, attaching some photographs or video.
Best regards from the entire Cocinista team.
V
Véronique C.
Rating: 1 out of 5
following a purchase from 25/06/2026
Foam detached from the box
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Response from test-theo.fr
Hello Véronique,
As responded to your first review, we invite you to follow this link: https://sav.cebe.com/fr to proceed with an exchange. We apologize for the inconvenience caused!
We wish you a good day and hope that the new mask for your daughter will bring her complete satisfaction. See you soon,
The Cébè team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2026
The wireless charger is a piece of junk. Its installation is complicated, as it breaks at the slightest touch and leaves you looking foolish.... and on top of that, there are no spare parts.
No, I did not like it at all, it should have come pre-installed in the RAPT Pill.
The connection of this piece breaks at the slightest touch.
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Response from test-theo.fr
Thank you for sharing your opinion.
We regret that your experience with the wireless charger for the RAPT Pill has not been satisfactory. The truth is that we do not know what could have happened in your specific case, as the installation is usually quite simple and we do not usually receive reports related to the breakage of this piece during assembly.
In any case, to charge the device, it is only necessary to unscrew the lid and connect the charger, so it should not be necessary to manipulate the set excessively.
We take note of your comments, as all feedback helps us convey suggestions for improvement to the manufacturer.
Best regards from the entire Cocinista team.
X
Xavier G.
Rating: 1 out of 5
following a purchase from 18/09/2025
The arms of the glasses disintegrated after 2 years and they are no longer produced! I have to throw everything away
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Response from test-theo.fr
Hello Xavier, Please do not hesitate to write to us at [email protected] so that we can find a solution together. We do not know which model you originally had; the purchase must have taken place in a store? See you very soon, The Cébé team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2026
that did not arrive on time
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Response from test-theo.fr
Thank you for your feedback and we are sorry that the order did not arrive on time! We are working to improve our delivery times and avoid this type of incident.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2026
The blade broke as soon as I started chopping chicken meat.
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Response from test-theo.fr
Thank you for your comment and we are sorry for what happened! It is not the expected result.
We will send you a new blade to solve it as soon as possible.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2025
The product became unusable after placing caps on very few bottles.
The plastic screw is not strong enough to withstand the efforts of deforming the caps.
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Response from test-theo.fr
Thank you for your comment. We see that this case is already being handled by our customer service team, who are reviewing the incident to offer you an appropriate solution. We apologize for the inconvenience caused and appreciate you bringing it to our attention.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2025
The bag arrived broken
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Response from test-theo.fr
We are very sorry that the bag arrived broken. Our customer service team will contact you to resolve it as soon as possible.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/11/2025
The product arrived with a three-month expiration date.
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Response from test-theo.fr
We are very sorry for what happened and we apologize for the inconvenience.
We are working to ensure that all our items clearly include the preferred consumption date to avoid confusion in the future. We appreciate you bringing this to our attention so we can continue to improve.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2025
Very bad, all the seeds were stuck together like a whole block, they couldn't be separated. I thought they were expired when in reality they weren't. I suppose they must have been poorly stored. I threw the jar in the trash.
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Response from test-theo.fr
We are very sorry for what happened and we apologize for the inconvenience. We will write to you directly to your email to review what happened and offer you a solution as soon as possible.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
The product was not closed/sealed.
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Response from test-theo.fr
We are very sorry about the incident with your order and the fact that the product was not properly sealed. We have already contacted you to offer a solution as soon as possible.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
The product is rancid and the company refuses to admit it or refund it.
Has a terrible aftertaste. This happens to coconut when not stored properly, and just before it turns bad completely.
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Response from test-theo.fr
We are very sorry that the product did not meet your expectations. We would like to clarify that all our batches are carefully checked in our warehouse and by the manufacturer to ensure their quality and safety. Nevertheless, we understand your dissatisfaction and appreciate you sharing your experience, as it helps us to keep improving.
Best regards from the whole Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
It doesn't work, and really the meat is so salty that it can't be eaten
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Response from test-theo.fr
We are very sorry that the experience was not as expected. This tenderizer should be used in small amounts: approximately ½ to 1 teaspoon per kilo of meat, sprinkled on the surface and left to rest for 1-2 hours. It is important not to add extra salt, as the product already contains it. With this dosage, the meat becomes tender and tasty without excess salt.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
Beer making leaflet supplied not wine
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A
Acheteur Vérifié
Rating: 1 out of 5
I have been using this yeast for over 10 years and it has never given me problems. I activated it as always by hitting the bag to release the nutrients but it didn't work. Luckily I had a packet of dry yeast that I used.
I tried to return the liquid yeast since I didn't trust that it was in good condition and although customer service has been responding to me, they haven't made it easy for me to return it, nor have they sent me a refund.
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Response from test-theo.fr
Thank you for your comment and we are very sorry about what happened with the liquid yeast.
From customer service, we have indicated how to proceed with the starter to try to activate it and we have also offered to collect the product. To manage the return correctly, we need the yeast to be packaged as it was sent, with the cold gel, to ensure it arrives in suitable conditions and to process the refund or replacement.
We remain at your disposal for any other inquiries and hope to provide you with a satisfactory solution.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
They sent me an open product and when I complained they sent me another open product. When I complained for the third time they ignored me.
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Response from test-theo.fr
We are very sorry for the inconveniences caused and we completely understand your discomfort.
The issue was resolved by refunding you the amount of the affected item. Even so, we apologize for the experience and appreciate your understanding.
We hope to offer you better service in the future.
Best regards from the whole Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
First, the poor quality of the plastic and how flimsy it is.
On the other hand, you didn't answer any of the phone numbers listed on your website and you don't respond to emails.
I am not going to order anything from you again and I will give you a bad review on review sites.
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Response from test-theo.fr
We are very sorry that the product did not meet your expectations. We have reviewed our system and found no contact received from you. We have tried to contact you both by email and by phone, but we have not received a response to the call.
We remain at your disposal to resolve any issues.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
they sent me another stapler
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Response from test-theo.fr
We are very sorry for the confusion and we apologize for the inconvenience caused.
We have already opened an incident to resolve it and send you the correct stapler as soon as possible.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
It had a strange burnt taste and was too bitter. I threw it down the drain.
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Response from test-theo.fr
We regret that the result was not as expected. These types of flavors may be due to some step in the preparation, as the recipe and ingredients are designed to achieve a balanced flavor.
We appreciate your comment and take note to continue improving.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
The order arrived very late and a product was missing and the boxes were open and torn
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Response from test-theo.fr
We are very sorry for the inconveniences with your order, especially for the delay, the condition of the packaging, and the missing product.
We confirm that the missing item has already been replaced and sent. We appreciate your patience and understanding.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
It doesn't work!!! The milk hasn't curdled
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Response from test-theo.fr
We are very sorry that you had problems with the product. We understand how frustrating it can be when the milk doesn't curdle correctly.
Here is a link where we explain the most common causes and how to solve it:
If after reviewing it you still have questions, we will be happy to help you.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
Was not delivered
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Response from test-theo.fr
We’re sorry for the delay in the delivery of your order. Due to recent holidays, shipping times may be slightly affected, as the estimated delivery window is 24–48 working hours. Additionally, there was an attempted delivery where you were marked as absent. Our customer service team is already handling the issue to ensure you receive your order as soon as possible.
Best regards from the entire Cocinista team.
A
Acheteur Vérifié
Rating: 1 out of 5
500g product purchased in bulk to last a long time and expires in 6 months. Very bad
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Response from test-theo.fr
We are very sorry for your disappointment. Unfortunately, we cannot know in advance how you want to use the product, and therefore if you want long dates you must inform us beforehand. I suppose you understand that we cannot throw away all the products that will expire in 6 months. That would mean throwing away tons of food and other products in perfect condition for use.
A
Acheteur Vérifié
Rating: 1 out of 5
The origin of the casing turns out to be China. Never again. They don't specify it.
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Response from test-theo.fr
We are not very sure we understand your animosity towards Chinese products. According to our experience, China is one of the largest suppliers of food products in the world and in general their products are of excellent quality and at very reasonable prices. In the case of salted casings, which we have been selling for many years, we know that the same happens.
In any case, thank you for your message and your evaluation, although we do not share the essence of your criticism.
A
Acheteur Vérifié
Rating: 1 out of 5
They sent me a food product with a shelf life of less than three months from the purchase date.
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Response from test-theo.fr
We cannot know how each customer will use the products they purchase. Therefore, if very long expiration dates are desired, it is advisable to let us know in the order comments. The idea of throwing away tons of food that are in perfect condition just because their best before date is approaching does not seem responsible to us.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
The intestines are very thin and weak. They break very easily. I recommend you change suppliers, there are much better ones.
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Response from test-theo.fr
We are sorry that these intestines did not convince you. It is true that they are very thin, but it is something that many customers specifically look for to make them easier to cut.
A
Acheteur Vérifié
Rating: 1 out of 5
They don't work!!!
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Response from test-theo.fr
Good afternoon, we appreciate your comment about this product and we regret that it was not to your liking. If you wish to make a complaint, our Customer Service department will be happy to assist you as always.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
I did not receive the product but another one that has nothing to do with it
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Response from test-theo.fr
Good morning. As we have already indicated, the product has simply changed its presentation so the photo on our website is old, but the content is exactly the same: 1 liter of food-grade liquid paraffin. In any case, we will contact you to collect the product sent so that we can refund you. Thank you very much.
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