Customer reviews of test-theo.fr

9,5 /10

Based on 6 431 published reviews

5 5 259 82% 4 895 14% 3 167 3% 2 53 1% 1 57 1%

Summary of reviews

The store earns praise for reliable delivery speed and well-packaged items, with several mentions of orders arriving in excellent condition and on time. Customers highlight positive product experiences across categories, including eyewear that is lightweight and comfortable with well-fitting frames, and other items like sauces, spices, and cheese kits that meet expectations and provide good value. The customer service and shopping experience are noted through quick fulfillment and contentment with the range, quality, and practical features such as ease of use and accurate fulfillment of orders. Overall, consistent reliability, comfortable and practical products, and timely delivery emerge as the strongest strengths.

1 star review

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A J.

Published on 04/11/2024 à 17h53 following a purchase from 23/04/2024

Lamentable service. Stopping deliveries in the middle of July without notice. Avoid.

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Response from test-theo.fr Published on 06/11/2024

Hello Sir,

We are sorry that our service did not meet your expectations and understand your frustration, especially during the summer period. This year, we indeed faced significant challenges in terms of transport, due to a significant increase in traffic jams compared to last year. These unforeseen delays unfortunately affected our ability to deliver in your area and unfortunately led us to reduce our delivery scope.

We are actively working to find solutions to better anticipate and limit these impacts, and to strengthen communication with our clients.

We thank you for your understanding and remain at your disposal.

Acheteur Vérifié

Published on 30/07/2024 à 19h37 following a purchase from 13/06/2024

Linen damaged, stained and rather high in terms of cost. As for the delivery, they do not respect the schedules or the delivered orders are late!!!
No respect for the customer, what a shame…

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Response from test-theo.fr Published on 31/07/2024

First of all, we would like to thank you for your trust. We are sorry to learn that your experience did not meet your expectations.
Indeed, it happens that industrial processing does not allow for the complete verification of the linen. We are committed to checking the quality of the linen we send you as best as possible. Also, regarding logistics, we do our best to deliver you under good conditions despite the difficulties encountered daily in Paris, even more so during the peak period. Please know that we are doing everything possible every day to improve our service.
We remain at your complete disposal and hope to see you again very soon

Suzanne W.

Published on 02/03/2023 à 20h31 following a purchase from 20/02/2023

My order was not fully honored because the site offers products it knows it cannot deliver (out of stock and supplier production stop).

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Regis C.

Published on 31/01/2022 à 18h40 following a purchase from 21/01/2022

Just after my order of ffp2 masks you offer them for sale at a much better price. I find this unfair to say the least.

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Florian T.

Published on 05/06/2021 à 14h44 following a purchase from 26/05/2021

I returned it on the day of receipt! The belt did not connect to the bluetooth of my iPhone application ?????????

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Lauret-Stepler R.

Published on 04/05/2021 à 08h56 following a purchase from 24/04/2021

The device I received does not recharge. Ref Yup388392

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Valérie F.

Published on 15/04/2021 à 08h37 following a purchase from 05/04/2021

Impossible to use, size not suitable.

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Bruno C.

Published on 27/02/2021 à 10h56 following a purchase from 17/02/2021

I am not happy. I ordered a size L mask and received an XS

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Jasminka R.

Published on 15/02/2021 à 14h16 following a purchase from 05/02/2021

The color of the provided mask is not the one I ordered.

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René F.

Published on 13/01/2021 à 11h34 following a purchase from 03/01/2021

The delivery took 1 day longer than indicated

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Anne M.

Published on 22/11/2020 à 12h56 following a purchase from 12/11/2020

The KN95 masks are way too big for a woman, the elastics are too big but I can tie a knot on each side, but the worst is the mask that goes up to the eyes. So, out of 30 masks I have 29 left that I will not use. Before ordering I asked you if your masks were not too big for a woman and I received no response. 50 euros in the trash.

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Lucie C.

Published on 04/05/2020 à 18h20 following a purchase from 24/04/2020

I haven't received anything yet.

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Nicole W.

Published on 03/04/2020 à 13h56 following a purchase from 24/03/2020

Incorrect quantities sent

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Dragan T.

Published on 11/12/2019 à 18h39 following a purchase from 01/12/2019

I paid on the same day as my order and today I receive by post an invoice for the same amount. Please check well

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Acheteur Vérifié

Published on 03/12/2019 à 14h51 following a purchase from 22/07/2019

The quality of your linen does not meet our needs.

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Didier G.

Published on 10/12/2018 à 20h47 following a purchase from 30/11/2018

Everything is perfect, quality-price ratio perfect. If I gave one star, it's because you work with verified reviews which is really not a reference, as they do not publish defamatory reviews for sites that deserve to be poorly rated.

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