The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
The red color does not match the red on your site. This one is more orange..
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Response from TISSUS PRICE
Hello,
We are sorry that the color does not meet your expectations.
The colors displayed on a screen may differ from reality. Several factors can influence their rendering, including your screen settings (brightness, contrast, calibration) as well as the conditions under which the photos were taken, such as lighting.
That is why a slight difference in shade between the product received and its display on our site may be observed.
To avoid any disappointment, it is also possible to order a sample before purchase. This allows you to check the color in your chosen lighting conditions and ensure that it meets your expectations.
We remain at your disposal if you have any other questions.
Best regards,
Tissus Price
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Patrice D.
Rating: 1 out of 5
following a purchase from 04/05/2026
never received !!!!!!
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Response from TISSUS PRICE
Hello,
This order reference corresponds to shipping costs related to sending an order. Not corresponding to an order, it could not be shipped.
Best regards,
Tissus Price
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Céline C.
Rating: 2 out of 5
following a purchase from 16/04/2026
No response from customer service to my request
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Response from TISSUS PRICE
Hello,
Thank you for your message.
The indicated delay of 2 working days only refers to shipping.
Since your order consists of products printed on demand, a delay of 2 to 3 working days is necessary for their production. Therefore, you should expect a total delay of about 5 working days (production + shipping).
In general, orders are delivered within about a week after validation.
We thank you for your patience and remain at your disposal if you have any other questions.
Best regards,
Customer Service
Tissus Price
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Lou T.
Rating: 2 out of 5
following a purchase from 15/04/2026
I thought the fabric was 100% cotton, but I ended up with a lycra fabric. I think I will still make a creation with it
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Motomi V.
Rating: 2 out of 5
following a purchase from 31/03/2026
I regularly order fabrics from Tissus Price and this is the 3rd time I receive fabrics with defects, printing defects, fabrics with stains. I accepted a promo code instead of a product exchange for the 2nd consecutive printing defect for the same pattern. Finally, I was told that the promo code has already expired! (Without giving the end date of validity) It's really a shame, the patterns are quite pretty in general, but there are quite a few defects. I ordered 5 times on this site and received 4 fabrics with defects. Obviously, these are 'new products' made to order, not clearance products.
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Laurent M.
Rating: 1 out of 5
following a purchase from 11/10/2025
The deck chair fabric did not have the ends to put the fabric directly into the deck chair, I had to have the ends of the fabrics sewn so that they fit into the deck chairs! It cost me twice the price of the fabrics!! Regards
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BELLON M.
Rating: 2 out of 5
following a purchase from 11/03/2026
The Tutto does not match the thick velvet I received. I couldn't sew the handles
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Response from TISSUS PRICE
Hello,
The tutorials are designed to adapt to all materials. You just need to adjust the material used, especially choosing a needle suitable for the fabric (thicker for velvet, for example). Don't hesitate to also adjust the tension and type of stitch to make sewing the handles easier.
Thank you for your understanding.
Best regards
Tissus Price
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Mariepaule B.
Rating: 1 out of 5
following a purchase from 07/03/2026
Very satisfied
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corinne P.
Rating: 2 out of 5
following a purchase from 10/02/2026
Very low quality fabric
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Maryvonne B.
Rating: 1 out of 5
following a purchase from 11/02/2026
Very good, in line with what I expected
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Nathalie E.
Rating: 2 out of 5
following a purchase from 29/01/2026
Hello, I take this opportunity to notify you that I did not receive the quantity of fabric ordered. I ordered 9m and received 8.30m. Your fabric will be used to make part of the costumes for a children's show and was calculated at a minimum because the budget is very tight. If I had received 9.30m I would have given 5 stars with a thank you for the generous cut. Thank you in advance for your diligence. Best regards
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Response from TISSUS PRICE
Hello,
We are sorry for the inconvenience you encountered. Our After-Sales Service will get back to you to send you the missing fabric immediately. We thank you for your understanding and look forward to seeing you again on our online store TISSUS-PRICE.com. Best regards-Customer Service
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Violene M.
Rating: 2 out of 5
following a purchase from 27/12/2025
Regular and loyal customer but very disappointed with this order especially the cat wipes which once sewn are all eliminated on one side impossible to offer!!!! so I have reservations about a next limited order
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Response from TISSUS PRICE
Hello,
Thank you for your loyalty and for your feedback. We understand your disappointment. For the cat wipes, it is normal for long hairs to slightly spread on the sides after sewing. This does not affect their quality or use in any way, but we understand that it may be a problem if you wanted to give them as a gift.
However, we take your comments very seriously and will pass them on to our team to improve our products. We hope that despite this small detail, you will be able to enjoy your wipes and that your future orders will fully satisfy you.
Thank you again for your loyalty and understanding.
Tissus Price
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nadege B.
Rating: 1 out of 5
following a purchase from 11/01/2026
I have not received my order, the dialogue is not very correct! And still waiting for a response. I am extremely disappointed
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Response from TISSUS PRICE
Hello,
We are following up on your message regarding your order.
Your package was shipped on 12/01 and was available on 14/01 at the relay point of your choice. Colissimo sent you an email on 14/01 to notify you, then a reminder on 16/01. Since you did not pick up your package, Colissimo returned it to the sender on 19/01.
We received your message on 28/01 and processed the refund for your order on 02/02.
We are sorry that you did not receive the notifications from Colissimo and understand your disappointment.
We remain at your disposal for any further information.
Best regards
Customer service
Tissus Price
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Lydie R.
Rating: 2 out of 5
following a purchase from 14/12/2025
Fast shipping but elastic lace only in one direction contrary to the announcement
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Dee M.
Rating: 2 out of 5
following a purchase from 08/12/2025
Poor quality print, ordered velvet and received something cheap and like neoprene. Would never use
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Brigitte T.
Rating: 2 out of 5
following a purchase from 01/12/2025
Good quality fabrics but poorly cut (order 1m: 1m on one side of the fabric but 96cm on the other side). I am available to provide you with photos of the measurements
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Response from TISSUS PRICE
Hello,
Thank you for your feedback and for your interest in the quality of our fabrics. Our cuts are made using calibrated equipment that is regularly checked, which allows us to guarantee the announced lengths.
In this regard, a length discrepancy on the same cut such as the one you indicate does not meet our manufacturing standards.
We remain at your disposal to discuss this matter.
Tissus Price
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David C.
Rating: 1 out of 5
following a purchase from 01/11/2025
The faux leather received is not the same shade I was hoping for. I had previously requested color samples to be sure of the shade and upon delivery, the shade of the fabric was not as expected. I requested a free return, which was refused... I am very disappointed with the after-sales service of Tissu Price... not even a commercial gesture....
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Response from TISSUS PRICE
Hello,
We understand your disappointment and are sincerely sorry that the shade of the faux leather received does not meet your expectations.
However, we would like to clarify that the color sample you are referring to is several years old. Since then, our supplier of this faux leather has changed, which implies possible variations in shade despite a similar name. As a result, the sample in your possession could unfortunately no longer match exactly the product currently marketed.
This information explains why the delivered shade differs from the expected one and does not allow us to consider this as a non-conformity of the product. That is why we are unable to offer a free return.
We remain attentive to your satisfaction and invite you, for future orders, to request recent samples to ensure the exact shade of the products on sale.
Best regards,
Tissu Price customer service
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Sandrine T.
Rating: 2 out of 5
following a purchase from 21/11/2025
You need to be very careful to read everything from A to Z
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Mara L.
Rating: 2 out of 5
following a purchase from 23/11/2025
I was not warned that this is a small size and I only realized it after cutting the fabric and after trying it. However, I keep the item to make a gift.
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claire T.
Rating: 2 out of 5
following a purchase from 22/11/2025
very poorly made site for the mini washcloths, very disappointed...
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Marie Etienne P.
Rating: 1 out of 5
following a purchase from 24/11/2025
This is my first order and I didn't see that the type of fabric was a choice. So I ordered a Provençal fabric with cicadas knowing that Provençal fabrics are all cotton. I received polyester which does not meet my needs. I will know for next time
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Isabelle C.
Rating: 1 out of 5
following a purchase from 21/11/2025
I find the fabric very disappointing. I imagined something all soft like teddy and I even took 4m........
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product.
We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return conditions.
We remain at your disposal. Best regards, . Customer Service - Tissus-Price
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Aurelie A.
Rating: 1 out of 5
following a purchase from 16/11/2025
The color of the photo is not representative of the color of the fabric received. Good quality but disappointed.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return conditions. We remain at your disposal. Best regards, Customer Service - Tissus Price
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Cindy L.
Rating: 1 out of 5
following a purchase from 11/11/2025
The color is not at all faithful to the photo
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Response from TISSUS PRICE
Hello Cindy,
Thank you for taking the time to share your feedback. We are sorry to hear that the color of your fabric did not meet your expectations. Your feedback is valuable, and we strive to improve the accuracy of our visuals. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The TISSUS PRICE team
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Fabienne W.
Rating: 1 out of 5
following a purchase from 28/10/2025
Delivery time much too long. I bought a kit that took almost 3 weeks to arrive. Upon unpacking, no instructions regarding the realization of the work, no explanatory notice. Very disappointing purchase overall.
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Response from TISSUS PRICE
Hello,
We are sorry that your experience did not meet your expectations. For each kit, a detailed tutorial is available directly on the corresponding product page, as well as on our blog. We invite you to consult it to guide you in completing your project.
We remain at your disposal for any further questions and thank you for your feedback, which helps us improve our services.
The Tissus Price team
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fabienne K.
Rating: 2 out of 5
following a purchase from 27/10/2025
Fast and careful delivery. Good quality white bias. However, out of the 10 rolls ordered, I am very disappointed with some rolls: the joints were glued edge to edge and not sewn... They need to be redone. I reported this to customer service, and received a standard response (returning the non-compliant rolls, at the risk of receiving similar ones...)
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Response from TISSUS PRICE
Hello,
Thank you for your feedback and for your compliments regarding the delivery and the overall quality of the bias. We are truly sorry to learn that some rolls had glued joints instead of being sewn: this is not the quality we wish to provide.
Regarding your previous exchange with our customer service, we would like to clarify that the message you received did not mention at any time that you could return the rolls "at the risk of receiving similar ones". What was proposed to you is a return in order to obtain a credit note or a refund.
Best regards
Tissus Price
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Annick G.
Rating: 1 out of 5
following a purchase from 19/10/2025
Fabric described as WHITE with black stripes. Not white at all, but VERY off-white. Very ugly on a wall, it is quite white
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Régine M.
Rating: 1 out of 5
following a purchase from 20/10/2025
I did not receive my order. It was supposed to be an envelope, I think, because it was a sample. So I won't be able to place the planned order, about 4 meters of corduroy. Too bad!!!
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Response from TISSUS PRICE
Hello,
We apologize for this inconvenience. A credit note equivalent to your order amount has been credited to your customer area on 31/10/25, so you can reorder your sample.
Please do not hesitate to contact us if you encounter any issues when placing your new order.
Best regards,
Tissus PRICE
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Martine C.
Rating: 2 out of 5
following a purchase from 10/10/2025
I ordered a red gingham fabric that was advertised with 10 mm squares, but they are actually only 5 mm. It does not match the one I already have and with which I have already sewn curtains. I am disappointed.
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Vanessa G.
Rating: 2 out of 5
following a purchase from 03/10/2025
Quality products, but many problems with the website, delivery (dropped off elsewhere than the requested point) and especially the customer service Tissus Price which shirks all responsibility (we have to manage...) and turns out to be just as unpleasant on the phone as by email, as soon as there is a problem.
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Response from TISSUS PRICE
Hello,
We understand that you are not satisfied. However, you contacted our after-sales service to request an intervention with the Colissimo company to change your pickup point, as you did not wish to go there. Unfortunately, we have no power over Colissimo's decisions.
We inform you that Colissimo reserves the right to change a customer's pickup point when it is closed or full.
They follow a regulation specific to their company, over which we have no influence.
Best regards
Tissus price
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Günter O.
Rating: 1 out of 5
following a purchase from 23/09/2025
First order not received, today with the second order the internet connection to tissue-price was briefly disrupted or interrupted shortly after payment via Paypal!
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Françoise M.
Rating: 1 out of 5
following a purchase from 24/09/2025
Very disappointed
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Response from TISSUS PRICE
Hello,
We are sorry that the products do not suit you.
We sent you our return conditions on 06/10, and we have not yet received a return from you.
We remain at your disposal for any further information.
Best regards,
The Tissus Price team
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Delphine T.
Rating: 1 out of 5
following a purchase from 29/08/2025
Unfortunately, the package arrived 6 days late (scheduled for Thursday, September 4, available for pickup only on Wednesday, September 10) and we needed it for Saturday, September 6.
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Response from TISSUS PRICE
Hello,
We understand your disappointment regarding the delivery delay.
Your order was indeed recorded on Friday, August 29 in the evening. We processed it as soon as we reopened on Monday, September 1 and shipped it on Tuesday, September 2. Normally, the delivery times of La Poste are 48 hours, which should have allowed for delivery before September 6.
Unfortunately, an unforeseen delay occurred during the transport by La Poste, and the package was only available for pickup on September 10. We sincerely regret this setback, but once the package was handed over to the carrier, we unfortunately no longer have control over the delivery times.
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laetitia V.
Rating: 1 out of 5
following a purchase from 30/08/2025
I did not receive my package, it was lost, Tissus Price does not want to refund me despite my complaints to Colissimo
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Response from TISSUS PRICE
Hello,
We would like to confirm that your package is not lost. It is waiting for you at your pickup point, as we indicated in the email on 11/09 following the feedback from Colissimo.
According to our terms, we cannot proceed with a refund for an order that is not lost.
Your package has been available since 05/09 at the following address:
Point Relais ABDEEPHONE
17 Rue de Paris
94000 Créteil
We invite you to pick it up as soon as possible.
S
Stéphanie B.
Rating: 2 out of 5
following a purchase from 25/07/2025
The fabrics are of good quality and the price is right. However, from one order to another, the colors are not the same, and as for customer service, what can I say except that it is useless, the customer is only good for buying. No consideration, no apology in case of error even though I spend an average of €2000/year at Tissus Price. And be careful because it is impossible to contact this company by phone. Moreover, delivery is long and always chargeable regardless of the order amount. I am looking to change suppliers.
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Response from TISSUS PRICE
Hello,
First of all, we would like to thank you for your loyalty and your regular orders at Tissus Price. We are sincerely sorry to read about your disappointment and wish to clarify the situation.
Please know that our customer service has handled all your emails without exception. The person responsible for printing was exceptionally absent, which may have delayed our response. Upon their return, a solution was proposed to you and your order was reprinted at our expense to correct the issue encountered.
Regarding the color difference, it comes from a technical adjustment of the printing machine, made to achieve a better quality output and more vibrant colors.
We understand that these inconveniences may have affected your experience, but rest assured that our customer service has fully fulfilled its role and that we are doing everything possible to improve our services, both in terms of quality and deadlines.
Best regards,
The Tissus Price team
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ELINE M.
Rating: 1 out of 5
following a purchase from 12/08/2025
Very disappointed by the quality of the fabrics that I will not be able to use. The rendering is very different from the photos on the site.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return conditions. We remain at your disposal. Best regards, Aurelie. Customer Service
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Laurence V.
Rating: 1 out of 5
following a purchase from 12/08/2025
Fabric too thick despite the advice given by phone from TissuPrice Color not compliant Pink < Light Orange
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Response from TISSUS PRICE
Hello,
You wanted a very fine cotton with a bit of transparency.
Currently, we only have three qualities of cotton:
Poplin 120 g (the finest),
Cretonne 156 g,
Cotton canvas 230 g.
We are sorry, but we do not have a lighter cotton than the 120 g poplin.
We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] for details on the return procedures. We remain at your disposal.
Best regards,
Aurelie.
Customer Service
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Vanessa N.
Rating: 1 out of 5
following a purchase from 08/08/2025
I ordered thinking it was a ready-made pouch! So I ended up with a kit where I have nothing to sew
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Response from TISSUS PRICE
Hello,
We apologize for this misunderstanding.
As stated in the description:
"This coupon, printed on fabric, allows you to make a personalized pouch with 2 compartments as well as a matching small school pouch."
Best regards,
The Tissus Price team
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Van T.
Rating: 2 out of 5
following a purchase from 07/08/2025
Low quality fabric
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Andrée G.
Rating: 1 out of 5
following a purchase from 04/08/2025
Very good
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