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A
Rating: 3 out of 5
Delivery time is way too long. My order took 13 days to arrive at my home.
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Customer reviews of TISSUS PRICE
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 37 914 published reviews
Summary of reviews
The store consistently delivers on product quality, with many customers noting fabrics that are true to description, beautiful, and of excellent quality across a range of materials and prints, including customized and canvas options. Delivery stands out as fast and reliable, with multiple mentions of quick delivery and accurate measurements, ensuring items arrive promptly and fit expectations. Customer service and reliability are highlighted through courteous, helpful staff, a user-friendly site, and a smooth ordering experience, with several buyers noting helpful interactions and the ease of ordering and reordering. Overall, customers repeatedly celebrate strong value, clear product representation, and positive purchasing experiences across fabric quality, customization, and delivery.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
The speed of order processing and delivery.
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A
Rating: 4 out of 5
Thank you for sending me fabric samples.
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A
Rating: 3 out of 5
Fast delivery but customer service needs improvement. I ordered 4 pieces of the same fabric, which automatically turned into 11 m. Why? I asked at the time of the order to have exactly 4 pieces. I received a flat refusal. I challenge you to handle 11 m x 2.80 without assistance and with my health issues! My project is currently on hold.
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A
Rating: 4 out of 5
Satisfied with the fabrics but delivery problem: this is the second time I have been delivered to the post office 12km from my home even though I paid for home delivery.
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A
Rating: 4 out of 5
A wide choice of items, clear description, excellent customer follow-up.
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A
Rating: 1 out of 5
I am still waiting for my order ref 454330 of 80.70€
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Response from TISSUS PRICE
Hello, Your order was delivered today to the chosen pickup point. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Disappointed with the quality. Maybe printed in France, but straight to the trash because of a dirty white scratch. Never again!
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service that allows you to check the quality of a fabric before placing your order. You have a period of 30 days to return the purchased product from the date of delivery. It must be returned in good condition, in its original packaging (
A
Rating: 4 out of 5
Good value for money.
Too bad there isn't much choice in width for satin ribbons.
By closing the store, we will no longer have the opportunity to touch the fabrics
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Too bad there isn't much choice in width for satin ribbons.
By closing the store, we will no longer have the opportunity to touch the fabrics
A
Rating: 3 out of 5
Product as described but super long delivery...
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A
Rating: 1 out of 5
Very fast delivery but none of the 4 fabrics measure 1 meter as ordered! We are between 95 and 97 cm!
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Response from TISSUS PRICE
Hello,
We apologize for this inconvenience, our customer service will contact you regarding this issue to provide a solution.
We thank you for your understanding and remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
We apologize for this inconvenience, our customer service will contact you regarding this issue to provide a solution.
We thank you for your understanding and remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
A
Rating: 1 out of 5
I placed an order that was supposed to be delivered to my home. My order was delivered to a parcel pickup point. I could have gone to pick it up if the pickup point had been located less than 320 kilometers from my home!!!! Since then I have had no news about my order.
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Response from TISSUS PRICE
Hello, we are truly sorry that such an inconvenience occurred with your carrier. As indicated by phone, we have taken the necessary steps with your delivery agency to avoid this kind of problem again and we have also communicated a commercial gesture by email. We sincerely thank you for your understanding and remain at your disposal. Cordi
A
Rating: 4 out of 5
The quality of the fabrics
You can improve the response time of customer service to emails (1 week later still no response...) and the order preparation time and inform about the shipment of the package.
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You can improve the response time of customer service to emails (1 week later still no response...) and the order preparation time and inform about the shipment of the package.
A
Rating: 2 out of 5
No news about the order placed last Thursday
The payment was accepted
And no shipment, no email
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The payment was accepted
And no shipment, no email
Response from TISSUS PRICE
Hello,
Your package was delivered to the DH pickup point on 15/12/2021. Don't hesitate to pick up your order with an ID.
Best regards.
Rebecca
TISSUS PRICE
Your package was delivered to the DH pickup point on 15/12/2021. Don't hesitate to pick up your order with an ID.
Best regards.
Rebecca
TISSUS PRICE
A
Rating: 2 out of 5
How can it be that 7 days have passed and it still hasn't been shipped!
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Response from TISSUS PRICE
Hello,
Your order was delivered to the chosen pickup point on 14/12/2021. Don't hesitate to pick it up with an ID.
Best regards.
Rebecca
TISSUS PRICE
Your order was delivered to the chosen pickup point on 14/12/2021. Don't hesitate to pick it up with an ID.
Best regards.
Rebecca
TISSUS PRICE
A
Rating: 1 out of 5
I haven't received anything to this day and you ask for a review???
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A
Rating: 3 out of 5
Disappointed with the delivery time of my last order still pending....
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A
Rating: 4 out of 5
Free shipping from 49 € of purchase would be great
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A
Rating: 1 out of 5
I ordered fabric in a width of 160 cm while it only measures 140.
Several calls made to customer service went unanswered
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Several calls made to customer service went unanswered
Response from TISSUS PRICE
Hello,
We are truly sorry for this inconvenience, as agreed by phone a return label has been created for you to recover the fabric received by mistake and to process your refund.
We thank you for your trust and remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
We are truly sorry for this inconvenience, as agreed by phone a return label has been created for you to recover the fabric received by mistake and to process your refund.
We thank you for your trust and remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
A
Rating: 4 out of 5
Give a user manual
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A
Rating: 3 out of 5
Fast and very happy with the product
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A
Rating: 4 out of 5
Product conforms to the description. Good quality and fast delivery. I recommend
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A
Rating: 2 out of 5
I still haven't received it!
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Response from TISSUS PRICE
Hello, I fear that the post office you chose for the delivery of your package did not inform you of its availability. Your package was indeed delivered on 18/11 to the post office, three days after placing your order. Do not hesitate to pick it up with an ID.
A
Rating: 3 out of 5
Quality fabrics but 2 deliveries to a pickup point when I had chosen home delivery!!!
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