The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
I asked a question to customer service and got no response.
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Response from TISSUS PRICE
Hello, we are sorry but we have not received any message with your email address. We invite you to contact us at [email protected] or directly at 04.22.14.50.00 so we can assist you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed. It doesn't work.
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Response from TISSUS PRICE
Hello, the lead weight is used to be slipped inside a hem to weigh down your fabric. Don't hesitate to make a slightly tight hem to prevent the lead from moving too much. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Hello,
I ordered ready-to-sew fabric pieces to make pouches, a crib bumper, a sleeping bag, bibs, a pocket organizer (order of 6 ready-to-sew pieces).
I am very surprised and disappointed to find that there are no explanations for carrying out these projects. Only the pieces of fabric to cut.
For the price, I was hoping for a minimum of explanations.
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Acheteur Vérifié
Rating: 3 out of 5
I was not disappointed with my order, with the delivery but when I unpacked and unrolled my fabric there was a big black stain and a few small ones around that I could not clean so I lost the first 50 centimeters. I don't know if you can make a commercial gesture thank you
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience we invite you to send us photos of the problem encountered at the address [email protected] or to contact us directly at 04.22.14.50.00 to try to provide you with a solution. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I ordered seat cushions for Citroen AX. I called 3 times to find out where they were. On the third call, I was told that I wouldn't be able to get them because their supplier had given them cushions that were disintegrating (too old) and that the product was no longer available. I wasn't informed upon receipt of the cushions; I had to call myself, which is not great. But the refund was processed.
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Response from TISSUS PRICE
Hello, I fear you may have mistaken the site. We do not sell Citroen products and have no cushion orders concerning your customer account. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
I am very happy with the delivery time, it was indeed very fast. However, I am quite disappointed with the two bamboo coupons I received with writings for mom and friendship; it is damaged and has marks all over the coupon!
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Acheteur Vérifié
Rating: 3 out of 5
After a week the package still hasn't left Tissus Price! It's really very long when things are expected and urgent!
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience, the products you ordered being printed on demand, their preparation time may be slightly extended. Thank you for your understanding, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
This time I am very disappointed with the fabrics, which do not seem to really resemble what I saw on the site.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Really disappointed. Does not match the criteria of the catalog. Attention!! The widths of the piping in dimensions 1.5 are actually only half, a nice scam.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that the width of the piping includes the cord part and the sewing part in its dimension of 15mm and not just the cord part. You can return the products to us if you have not used them so that we can issue you a refund. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The carrier did not respect the appointment made
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Acheteur Vérifié
Rating: 3 out of 5
Good product, arrived in good condition; affordable price. More than a week to recover the package (Colissimo is becoming less and less reliable)
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Acheteur Vérifié
Rating: 3 out of 5
Fabric not cut straight at all
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Acheteur Vérifié
Rating: 1 out of 5
Really disappointed. Wanting to place an order, I could not pay with my credit card.
Any site offers payment by credit card.
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Response from TISSUS PRICE
Hello, you can pay for your order by credit card by clicking on "Pay by credit card" when finalizing your cart. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Package received with damaged items
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Delivery a bit long. Defective items (too bad) and not corresponding to the order. I had to insist, send photos and insist again to receive a return label. In the end, I was refunded. Friendly customer service. Otherwise, very nice fabrics.
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Acheteur Vérifié
Rating: 3 out of 5
Very mediocre fabric arrived with lots of flaws. Impossible to cut on the grain, so it's to be thrown away!
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We invite you to send us a photo of the defects you are encountering with your fabric directly to our address [email protected] Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The package, too heavy, arrived on time, but the packaging was clearly not up to par. The large plastic bag was cracked at the bottom and completely open at the top. As a result, the contained fabrics, as well as the cones and the roll, in a also cracked bag were loose. The package still arrived complete even if the loose fabrics are a bit dirty. Too bad, but more fear,...
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Acheteur Vérifié
Rating: 2 out of 5
The sample is so tiny that I still can't visualize it well. I paid 1.90 for shipping for a postage stamp, I am disappointed!
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Response from TISSUS PRICE
Hello, our fabric strips for samples are of random size and can easily vary from about 4cm to 9cm. We remind you that our sample service is indeed charged 1.90 for a sample order but that this amount is refunded to you in the form of a voucher valid for one year. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Delivery too long, then change of collection point. Result: package for Christmas arrived after Christmas. No tutorial for the fabrics, mediocre quality of the designs, mediocre quality of the fabric for the pouch. Too many emails to evaluate the product that did not arrive.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. Our delivery times were extended due to Covid-19 and it turns out that the chosen relay could not handle other packages. A sample sending service is available via our site that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Extremely disappointed with the order. The definition is downright fraudulent. We buy a slate fabric (dark bluish gray), and we end up with a satin of nice quality, but which does not correspond at all to the announced color (it is actually dark Bordeaux). And when I mention this to customer service, they tell me that I can return the product at my expense. I do not recommend this site.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric meets your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I sent a complaint email regarding the sewing kit for the pouch. So far, I have not received a response. Best regards, Isabelle Bouchot.
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Response from TISSUS PRICE
Hello, We have taken your message into account and have resent the missing supplies for your kit so that they reach you quickly. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Original items, but insufficient information on the order shipment. And a response from customer service without any details, I felt like I was bothering them.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with our services. We remind you that a tracking number is sent to you by email as soon as your package is shipped and that the status of your order is indicated on our site to obtain detailed steps of your purchases. Thank you for your trust. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
the order took a very long time to arrive
I sent emails but received no response
for the kits it's cute it's original but you can't call it a kit since it only has part of the model's composition
for the sleeping bag; no explanation no padding no lining ...
same for the toiletry bag
well I'm not a beginner I managed
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Response from TISSUS PRICE
Hello, our emails have been sent and probably ended up in your spam folder. The product you ordered is a coupon and not a kit which explains the absence of certain supplies. Please feel free to read the descriptions of our products to discover how they are composed. We remain at your disposal for any information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Longer delays than expected
Error in order preparation
2 orders to date / 2 errors
Customer service does not call back, you have to chase them...
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Response from TISSUS PRICE
Hello, Our After-Sales Service has contacted you to resolve the issue encountered with your order. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Colissimo delivery received very late (8 days) after your shipment.
Black foam thread spool (diameter quantity thread) difference compared to the volume of white and red thread spools.
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Acheteur Vérifié
Rating: 3 out of 5
Beautiful velvet but the color of the fabric is actually very different from the color on the website photo. Too bad, I am returning it.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fabric poorly cut, I am missing nearly 10cm on each side because it was cut on the bias
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Response from TISSUS PRICE
Hello, we are sincerely sorry for such inconvenience. Our Customer Service will get back to you as soon as possible to resolve the issue encountered. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I made a complaint about a poorly cut fabric completely crooked and I was not followed up...
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Response from TISSUS PRICE
Hello, a response email was sent to you on 12/11/2020 to provide you with a solution. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I did not receive my delivery, I cannot comment on the products
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Response from TISSUS PRICE
Hello, given the second lockdown we are currently experiencing, our delivery time has been extended. Your order should be delivered to you soon as it is in the process of being delivered. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Too long reception, some bias of poor quality and bad matching between the bias.
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Response from TISSUS PRICE
Hello, due to the second lockdown impacting our business but also the delivery agencies, our delivery time has been extended to about 7 days. All 20m bias rolls have a slight discreet matching made during their production. We thank you for your understanding and wish you a very good project. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I received my order in the last few days and one item was missing, I contacted customer service and I have not received any response to this day. I am very disappointed ...
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience and confirm that your missing item may have been shipped in a second package. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivered quickly, which is the only positive point.
The scuba is not as described, I had called customer service beforehand, who confirmed to me that it was thick and held like neoprene. But it is thin and soft. Moreover, the print is of poor quality with white spots everywhere. I sent photos to protest, no response. Very dissatisfied.
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Acheteur Vérifié
Rating: 2 out of 5
mediocre quality product, looked better on screen than in reality. example: printed fabric: large white band on the entire ordered piece, it seems to be a white fabric printed on demand over the ordered distance. many folds were present during printing so when we iron for sewing we find large white spots in the middle of the fabric it ruins it
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Acheteur Vérifié
Rating: 3 out of 5
I ordered polar fabric and thought there were patterns on both sides - the quality is good -
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Thank you for your speed. I am completely
satisfied with my order
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Acheteur Vérifié
Rating: 3 out of 5
A kit that does not correspond at all to what I ordered! I simply received a piece of fabric! I do not call that a kit! and moreover not the one I ordered
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Response from TISSUS PRICE
Hello, our After-Sales Service was able to get back to you to explain how your kit is made so that you can carry out your project successfully. Do not hesitate to find all the details again available in the product description of your kit. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the quality of the colors of the patterns....
It doesn't look like the photos.... there are at least 3 of the fabrics that I will not use..
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Be careful if you choose the in-store pickup delivery. It is located behind the pool store and the hours are not obvious at all...
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Acheteur Vérifié
Rating: 1 out of 5
Not received!
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Response from TISSUS PRICE
Hello, your order was delivered on 12/10/2020. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Still not received, 6 days after shipping.
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Response from TISSUS PRICE
Hello, your package was delivered within 72 hours this Wednesday, October 7, 2020, by post. We invite you to contact Colissimo or to reach us at 04.22.14.50.00 if you have not received your package. Best regards. Rebecca TISSUS PRICE.
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