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Rating: 3 out of 5
Hello, The roll of fabric arrived broken in two. I had to re-roll it so that the fabric wouldn't get damaged. Best regards, Béatrice Morvan
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Customer reviews of TISSUS PRICE
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 37 625 published reviews
Summary of reviews
The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
The fabrics are so poorly cut that on each cut, I lose 20cm.... on a length of 1.5m, the loss is not bad...
I am unhappy with my order.
If I can send you the photos. It's not very professional. Too bad
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I am unhappy with my order.
If I can send you the photos. It's not very professional. Too bad
Response from TISSUS PRICE
Hello, our fabrics are cut with an extra margin so that you have the desired length. We invite you to measure the length and width to ensure that it is not the width measurement which is often 1.50m or to contact us at [email protected] with photos of the product. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
The nautical leather looks nothing like leather!, false description, it's just a very ugly fiber braid, so be careful for the return of the product, it's at your expense! No gesture for their mistake, the communication team needs to review the definition of leather appearance.. I'm wasting time and money, thank you
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Does not match my order at all, I requested permission to return the package
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Rating: 3 out of 5
2 faux leathers have marks and poorly done packaging
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, our customer service will get back to you as soon as possible to resolve the issue you encountered with your order. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The problem is the delivery method. I was absent at the time of delivery. This evening upon returning, I found a note indicating that my package was left at number 20.
I went to number 20 and they told me they don't have my package.
Impossible to reach the delivery person or your customer service.
I rang all my neighbors to find my package.
I am very disappointed with the delivery. This is not
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I went to number 20 and they told me they don't have my package.
Impossible to reach the delivery person or your customer service.
I rang all my neighbors to find my package.
I am very disappointed with the delivery. This is not
Response from TISSUS PRICE
Hello, we have contacted your DPD agency so they can provide you with more details as well as the name of the person to whom your delivery person left your package at number 20. We also invite you to contact your agency at the phone number that was sent to you by email or to contact us during our opening hours. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Catastrophic Colissimo delivery
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Rating: 3 out of 5
The blackout fabric lets some light through... not really satisfied in this case it should be blackout....
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Rating: 1 out of 5
This is the first time I order online and I am delighted! I picked up my order at the drive! Delighted with always a very good welcome
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Rating: 3 out of 5
A part of the order returned because it was not identical to my usual product.
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Rating: 3 out of 5
A bit disappointed because the deck fabric does not have a selvage on each side. Too bad, but the fabric seems solid. A matter to follow in the coming years.
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Rating: 3 out of 5
I am disappointed with my order because the gold fabric is not gold at all but yellow, and for the other fabrics in the wipe kit I took, the color is not great, it does not match the image at all and on top of that it is sponge fabric. Very disappointed, I am not ready to recommend this..
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Rating: 2 out of 5
The package does not arrive at the indicated address despite reporting to customer service and the comment written on the delivery. Disappointing to pay delivery fees (x3) and travel 14km (x3) to pick up the package. However, the merchandise is of very beautiful quality.
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Response from TISSUS PRICE
Hello, We are sincerely sorry for this inconvenience and confirm that we have reported this delivery issue to your DPD transport agency. A commercial gesture has also been sent by email to apologize for the inconvenience caused. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The fabric is what I expected
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Rating: 2 out of 5
Delivery time not respected. Quality of the fabrics disappointing
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you have a period of 30 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Rating: 2 out of 5
Delivery took about a month, incorrect tracking number, nothing indicating package delivered,...
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Response from TISSUS PRICE
Hello, The tracking number that was sent to you by email is valid and you can track your package on the website www.dpd.fr. We remind you that shipments to Belgium are unfortunately a bit longer due to the health crisis and we thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Rating: 2 out of 5
It's been 15 days since the package was sent, and it is located 1 hour from my home... every day my delivery is canceled without reason or explanation, without even informing me beforehand!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we have contacted your carrier to indicate an imperative for delivery so that your package is delivered to you as soon as possible. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
Materials and quality did not meet my expectations, a HUGE shrinkage on the fleece washed at 30 degrees and on the oeko-tex cotton it becomes cardboard after the first wash.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. The fabrics you ordered are recommended to be washed at 30° on a cotton cycle. We kindly ask you to provide us with photos of the issue encountered at the address [email protected] Best regards. Rebecca TISSUS PRICE
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Rating: 2 out of 5
Very long delivery.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We remind you that due to the health crisis our delivery times were about 14 days as indicated on our site. This delay should soon decrease in order to resume shipping within 96 hours. Best regards. Rebecca TISSUS PRICE.
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Rating: 1 out of 5
Package not received. Waiting for customer service...
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Response from TISSUS PRICE
Hello, We sincerely apologize for this inconvenience, we have conducted an investigation and opened a dispute with your delivery agency so that they can inform you where your package was delivered. We will keep you updated. Best regards. Rebecca TISSUS PRICE
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Rating: 2 out of 5
All the fabrics are perfect thank you
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Rating: 3 out of 5
Good.
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Rating: 3 out of 5
Delivery a bit long, address problem!! Yet the address on my account is correct.
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Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
To evaluate, the order would need to be processed
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Response from TISSUS PRICE
Hello, your order was shipped on 22/05/2020. We remind you that due to Covid-19 our delays are about 14 days. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
Order not received. So it's difficult to give an opinion!
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Response from TISSUS PRICE
Hello, Your package was delivered to the mailbox on 23/05/2020. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The quality of some fabrics leaves much to be desired; out of 4 types of dark fabrics, washed only once in the machine at 40°C, they came out unusable, appearing like old fabrics that have lost their colors!! Not sure I will return!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, our customer service will get back to you to offer you a solution. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The merchandise is confirmed, only the delivery is a bit slow.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
I am still waiting for a response from customer service for 3 missing products and one stained!!
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Response from TISSUS PRICE
Hello, A response email was sent to you on 29/04/2020. We kindly invite you to check your spam folder. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Very beautiful fabrics.... thank you again. However, the DPD delivery service is catastrophic.... it reschedules the delivery without warning and does not follow the instructions to enter the parking lot.... anyway!
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Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
My order was placed on 19-04-20, and I still have no news, yet I was debited during the week!
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Response from TISSUS PRICE
Hello, Your order has been put on hold; an email and a voicemail have been sent to inform you that a product in your order is out of stock. We would like to know how to resolve this issue. Awaiting your response, we remain at your disposal at 04.22.14.50.00 or at [email protected]. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Beautiful quality of the fabric... delivery too too... long... I know there was the lockdown. But other sites delivered faster.
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Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The elastic for the masks is not really mask elastic. Too bad. The mask elastic is significantly softer.
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Rating: 3 out of 5
Hello,
Processing time for the order a bit long.
Best regards.
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Processing time for the order a bit long.
Best regards.
Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 2 out of 5
No possibility to see where my order is
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Response from TISSUS PRICE
Hello, you can track the status of your order by logging into your Tissus Price account and clicking on "Order History", a tracking number has also been automatically sent to you by email so that you can follow the delivery of your package.
Best regards.
Rebecca
TISSUS PRICE
Best regards.
Rebecca
TISSUS PRICE
A
Rating: 3 out of 5
I was deceived I ordered elastic and was delivered a plastic strip that I threw in the trash
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Rating: 1 out of 5
When I placed my order, delivery was 96 hours. My account was barely debited, delivery took about 2 weeks!!..........Not very cool information.
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Response from TISSUS PRICE
Hello, Following COVID-19 we remind you that our usual 96-hour deadline unfortunately cannot be taken into account and that the deadline has been extended to 14 days as indicated on our site. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Due to confinement, the delivery is delayed this time, otherwise no problems, but the service is average: I asked twice to be informed about the approximate delivery date, no response both times... even saying we are out of stock, we don't know... would have been correct.
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Response from TISSUS PRICE
Hello,
Given the current situation, our restocking times are unfortunately not precise since we have suppliers who have closed until further notice due to Covid 19. We are doing our best to inform you by phone or directly by email.
Thank you for your trust, we remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
Given the current situation, our restocking times are unfortunately not precise since we have suppliers who have closed until further notice due to Covid 19. We are doing our best to inform you by phone or directly by email.
Thank you for your trust, we remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
A
Rating: 1 out of 5
Never received!!!!
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Response from TISSUS PRICE
Hello,
Your order was delivered on 07/04/2020 by your carrier against signature. Feel free to visit www.dpd.fr to access the proof of delivery.
Best regards.
Rebecca
TISSUS PRICE
Your order was delivered on 07/04/2020 by your carrier against signature. Feel free to visit www.dpd.fr to access the proof of delivery.
Best regards.
Rebecca
TISSUS PRICE
A
Rating: 3 out of 5
Too long for delivery.
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Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE