The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
For delivery, it's quite acceptable, for customer service, it's the same. But for the merchandise, what a disappointment, the satin ribbon is not of first quality, it doesn't shine and the color leaves much to be desired, the fuchsia pink is really very light. Disappointed with my purchases, I can't even continue my work.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with the products ordered. However, you can return them so that we can issue you a credit or a refund for the products according to your wish. Do not hesitate to contact us at 04.22.14.50.00 or by email at [email protected]. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fabric shrinks a lot in the wash or there wasn't 1 meter ordered for each piece of fabric
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Acheteur Vérifié
Rating: 3 out of 5
Fabric is good as described.
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Acheteur Vérifié
Rating: 3 out of 5
Satisfied.
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise is okay, but I waited more than 3 weeks. The email I received indicated that the package was at the post office on April 4 and I received it on the 14th. Even though we know there can be delays, other goods ordered elsewhere were only 2 days late.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience. We remind you that due to Covid-19, our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your service. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Package arrived open and very damaged.
Fabric with many creases. Unrecoverable even with ironing.
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Response from TISSUS PRICE
Hello,
We are sorry for this inconvenience, our customer service will get back to you as soon as possible to resolve the issue you encountered with your order.
Thank you for your trust, we remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Sample never received :-( Very disappointed with your service!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, mail distribution was indeed disrupted during the Covid-19 period. We invite you to send us an email with your sample request so we can resend it to you by mail as soon as possible. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I am sorry to inform you that I will not accept your package; I sent a letter to this effect on March 29, five days after my order; I have a right of withdrawal of 14 days. Thank you for taking note of this and refunding me the amount paid. Best regards.
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Response from TISSUS PRICE
Hello, we thank you for informing us and we would like to let you know that as soon as we receive the return of your package, we will proceed with the refund of your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I have left emails and tried to reach you by phone, no one has ever responded to me. I am a craftsman and I make between 500 and 700 dance costumes and I needed your services. Since I never received responses to my messages, I ordered from someone else.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We do not have any email from you associated with your account. We remind you that we can be reached at 04.22.14.50.00 and at [email protected] for any information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I did not receive the entire order, the nails that are essential for fixing are missing
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Acheteur Vérifié
Rating: 2 out of 5
Package delayed
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The size of the samples does not allow for a proper assessment.
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Acheteur Vérifié
Rating: 3 out of 5
13 days for a package from France to Belgium, I find that unacceptable!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise does not correspond at all to the image on your site nor the fabric description. I am really disappointed with the quality of the fabric.
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Response from TISSUS PRICE
Hello, we apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 3 out of 5
Too long for a sample
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Acheteur Vérifié
Rating: 3 out of 5
Good merchandise but defective delivery. Did not deal with customer service.
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Acheteur Vérifié
Rating: 3 out of 5
My products were very good but the delivery was really disappointing. I received it late compared to your estimate (several days later) but especially the box was flattened during transport, your carrier did not pay attention to the packages at all.
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Acheteur Vérifié
Rating: 3 out of 5
I did not receive an email response, and when I do, the reply is brief.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I was very disappointed with the surprise gift for my birthday. A piece of faded green fabric that is really very ugly, just good for using as a mop... I would have gladly done without the frustration upon seeing it. I was expecting a nice little coupon or an item worth 10 or 20, but this... Better not to offer anything.
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Response from TISSUS PRICE
Hello, we try to offer different surprise gifts so that there is something for all tastes without being too repetitive. However, we hope that the fabric coupon received will be useful for a future project. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fabrics not received 2 out of 3 times.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we invite you to send us by email to [email protected] the missing items from your package so that we can resend them to you quickly. In the meantime, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Thanks to the samples, I find that the thickness of the lycras is not thick enough. Otherwise, the colors displayed on the site are true to the products.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered fabric samples that I did not receive.
Otherwise, fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
After 3 weeks of waiting, I finally received my order as I had requested. But a bit disappointed to have to follow up more than once before getting my package shipped and not having received a clear response during my calls..
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Response from TISSUS PRICE
Hello, response emails have indeed been sent to your email address, but it is possible that our mail arrived in your spam folder like the first email. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
It's been a week since I ordered and I still haven't received anything. And I don't get a response when I ask where my package is.
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Response from TISSUS PRICE
Hello, a response email was sent to you on 25/11/2019, the same day as your message informing you of delivery disruptions due to the bad weather that many carriers have experienced. Our service strives to respond to you quickly by email, and do not hesitate to contact us at 04.22.14.50.00 if needed. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Package that was supposed to be delivered on 15/11/19, delivery impossible by DPD, rescheduled to 18/11/19 and delivery still impossible, I warned that if the package is not delivered today before 5 PM, it will be returned to the sender, total incompetence of the carrier
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Response from TISSUS PRICE
Hello,
We are sincerely sorry for this inconvenience. We have reported this information to your carrier hoping that it does not happen again. A refund as well as a commercial gesture have also been provided upon receipt of the return. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The faux fabric was not packed in a cardboard tube but in a simple plastic bag, resulting in marks on it because the delivery people obviously folded it. Very disappointed. Moreover, the DPD company is made up of incompetents - the delivery was announced to me three times, canceled twice, and arrived an hour late on the third day. Very very disappointed.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our after-sales service will get back to you to offer you the opportunity to obtain this fabric in good condition again. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I had attached a message to my order asking if it was possible to cut the 5m section ordered into 3 equal parts. I did not receive a response but upon receiving my order, I was disappointed to see that it had not been done...
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Response from TISSUS PRICE
Hello, a response message was sent to you the day after your order to inform you that we are sorry but we do not provide cutting services as indicated in our general sales conditions. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
VERY GOOD CUSTOMER SERVICE
But I did not receive the goods due to the fire, so I cannot rate the products or the delivery... which gives an average rating... sorry.
But despite the events, customer service responded to my requests quickly, the refund was processed in a timely manner.
I recommend as soon as they reopen
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Acheteur Vérifié
Rating: 1 out of 5
Order canceled, fire in the warehouse Awaiting refund
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Acheteur Vérifié
Rating: 1 out of 5
Order not delivered due to a fire at the store. Still waiting for a refund.
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Acheteur Vérifié
Rating: 1 out of 5
Not having received my order or a refund after the fire, I cannot evaluate...
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Acheteur Vérifié
Rating: 2 out of 5
I placed my order on 24.09 at 6 PM
So no delivery ... and for now, neither fabric nor refund. Please inform me when you have recovered after this terrible fire. I definitely do not want to be delivered because I am leaving on 06.10 for 7 months in Guadeloupe; however, if you can send it to me in Guadeloupe, at my shipping cost, I am ready to maintain my order.
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Acheteur Vérifié
Rating: 1 out of 5
Deplorable: a long wait to obtain the samples and the samples do not resemble their presentation. At least the samples will have served to avoid placing an order.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery postponed by several days
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, fabric no longer manufactured, I ordered the trim available on the site but there was not enough quantity
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has reached out to you as soon as possible to resolve this shortage and offer you the missing product in different stock as soon as we receive our restock. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The color of the product is really different from that on the site. Total disappointment...
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Response from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to verify if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
The order never arrived at my home. I contacted customer service twice who did not provide me with any information and does not seem very concerned about my request.
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Response from TISSUS PRICE
Hello, our customer service has already reached out to you several times regarding this matter and an investigation is underway so that your delivery person can contact you to inform you where your package was dropped off. We are doing everything possible for your delivery agency to get back to you quickly. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I am not disappointed with my order, but I find the delivery costs too expensive especially for delivery to a relay point. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
The coupons are not well cut. I had to trim them with straight edges.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Stained fabrics and not the right size. Since I was in a hurry, I did not make a complaint but I am still very disappointed.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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