The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Package arrived reconditioned by the post. In your opinion, I only received my package today.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has contacted you by email to resolve the issue encountered and a complaint has been made to your delivery company. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on July 27 and since then (we are on August 12) no news, not even a little email to say there is a delay. No way to reach anyone and on the order tracking it says 'in preparation'. However, I have already been asked to evaluate my purchase twice. I will not renew my experience and I do not recommend this store to anyone...
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. As indicated by phone, your package encountered a technical incident during delivery and we had to modify its trajectory so that it could be delivered directly to your home. We thank you for your understanding and remain at your disposal at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Website could be improved. Impossible to communicate quickly in case of a problem.
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Response from TISSUS PRICE
Hello, we can be reached by phone at 04.22.14.50.00 or by email at [email protected] which you can access on our site by clicking on 'Contact' to get a quick response. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
very nice fabric but wrinkles too quickly
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Response from TISSUS PRICE
Hello, We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric meets your needs. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
well let's say... 7 days to receive three samples... I thought I was being generous... so I will never have my order because I'm leaving on Monday.... there you go
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. The summer period as well as the sales period can indeed impact delivery times. However, you can place an order for pickup at a relay point and/or post office so that your package can be made available for you to collect upon your return. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
It has been a long time since I ordered fabrics online and this is the first time there is such a difference between the photo on the commercial site and what I received. Of course, customer service says otherwise. I am not surprised, we live in a dishonest world
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery but package opened, unsealed, complete goods
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Acheteur Vérifié
Rating: 2 out of 5
The item ordered was not the one I ordered and when making the complaint with evidence, customer service does not acknowledge its mistake and asks me to return the package at my expense for a refund. However, in retail, when this kind of problem occurs, we send the item that the customer ordered while apologizing. Very disappointed
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Response from TISSUS PRICE
Hello, we are sorry but the product you received is indeed the one we offer on our site. In fact, we do not have another model of plain white pattern paper and the barcode corresponds to the one you received. Please feel free to return the item to get a refund. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Regular customer, generally I am quite satisfied, except when I have to contact customer service... Despite their mistakes, no commercial gesture has ever been offered as compensation... This time they sent me the wrong batting, sending me 5 mm thick instead of 2.5 cm (not the same price) despite their mistake I had to prove that it was not the item I ordered... Disappointed
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Response from TISSUS PRICE
Hello, our after-sales service has contacted you to recover at our expense the product received by mistake and we have sent you today the batting you ordered so that you can also receive it quickly. A commercial gesture has also been attributed to you at the bottom of our last email. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
A bit long for delivery and defect in the fabric weave.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. To resolve this issue, we invite you to send us an email at [email protected] with your order number along with photos showing the defect encountered. In the meantime, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The fabric does not match the color in the photo on your site at all
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 2 out of 5
I cannot evaluate this order as I have not yet received it because it was delivered to someone else. Error by the post or Tissus Price?
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We have created a shipping slip so that Colissimo can take care of your package correctly and deliver it to your address. Following this issue, a commercial gesture has also been made, and we hope you will like this gift. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Incomplete package....
Waiting for follow-up....
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered and confirm that we have made a complaint to Colissimo regarding the theft you experienced with your package. As a commercial gesture, the missing products have been resent today to reach you as soon as possible. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Wrong fabric sent.
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Response from TISSUS PRICE
Hello, we are sorry for the preparation error you encountered. Our customer service has contacted you to retrieve the incorrectly received fabric and send you the correct product as soon as possible. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery, but not careful: all my bias tapes were wrinkled, so there are creases everywhere, it's hell to sew. The lingerie elastics were tangled, and the lace of one was damaged during transport. Big disappointment.
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Acheteur Vérifié
Rating: 3 out of 5
One item did not arrive in the requested color, I am waiting for a response from customer service.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for the inconvenience encountered. Our customer service has contacted you to confirm that it was indeed a preparation error and that the product received was therefore offered to you. The correct fabric you ordered has been previously sent to you for quick receipt. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Bravo. Order still hasn't arrived. Despite my daily calls, Tissus Privé seems to find this normal since nothing has been done to investigate the problem. Thank you for putting us in a nice predicament (I specify that a note was added to the order to explain the urgency (school fair). The order is announced maybe for June 17: 10 more days, well done and thank you.
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We remind you that packages are not delivered during weekends and that public holidays as well as the preparation time for your order can impact the delivery time as indicated in our terms and conditions. A goodwill gesture has been sent to you by email to apologize for this inconvenience. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order still not received..
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. Our customer service has contacted you to provide more information about the tracking of the package that was left at the post office. We thank you for your understanding and wish you a good day. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Samples cut haphazardly and tiny. One of the materials was not the right one. Delivered 3 days later than expected. Too bad, it's a service that is very practical not only for buyers but also for fashion school students who can use it for their projects and need it to be neat.
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Acheteur Vérifié
Rating: 2 out of 5
The shades of colors are not at all the same as shown on the screen. We're talking about a slight difference but in reality, it's a big difference. Disappointed.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 1 out of 5
You ask me to evaluate you but I still haven't received my order.
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Response from TISSUS PRICE
Hello, your order has been made available at the post office you chose. We invite you to go pick it up with an ID. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I always go through your company to order my studs and recommend it to all my clients who do the same, and my last client was surprised when she ordered 7m of black studs (we checked the order form) and only received 6 (unopened box, well-packaged product) anyway, a little disappointment
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience, we invite you to provide us with your order number at the email address [email protected] so we can send you the forgotten product. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Beautiful velvets but some defects, one faux leather marked by the end of the roll across the width, a lack of information on the order status for 4 days, two very beautiful and flawless faux leathers fortunately, the labels stuck directly on the right side of the velvet leave marks, mixed review
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. Our messages may arrive in the spam folder, we invite you to check your emails as we detail the tracking of your order as much as possible. You can send us a photo of the problem encountered with the faux leather so we can resolve it. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I was very disappointed. The sample was too small
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Response from TISSUS PRICE
Hello, we remind you that you can order several samples if needed and that we start selling from 50cm if you need a larger area of fabric. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Product not at all compliant Unusable Not happy at all
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric corresponds well to your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 3 out of 5
Way too long for the delivery start of one week Not satisfied
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We remind you that packages are not shipped during weekends and that public holidays as well as the preparation time of your order can impact the delivery time as indicated in our T&Cs. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I do not like lace at all. The flowers are too big, it looks like a curtain because it is also not elastic enough. In the end, I paid more in fees than for the fabric. Useless
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 3 out of 5
I received my sample request and I hope to be contacted quickly for the product I want but that you do not have in stock.
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Acheteur Vérifié
Rating: 3 out of 5
A fabric was missing and the coupon was not to the indicated dimensions.
I am waiting for a response from customer service
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I was never able to place my last order as my credit card was refused by your services even though it had been validated during my sample request. No problem with my bank. So very disappointed. I made a request for a bank transfer that never went through. That's it for me with Tissus-price even though I was excited about your site.
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Response from TISSUS PRICE
Hello, Your credit card payment worked well but we have not received any bank transfer. We remind you that bank transfers must be made by logging into your bank and then registering our bank details. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with my purchase but regarding the delivery, I am very unhappy.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Package arrived in a pitiful state. Opened, torn. The fabrics took a hit... and some are torn, making them unusable. Moreover, on Monday morning, customer service assured me that my package was ready and labeled, ready to ship since Friday evening. However, on Monday evening, I received a call from customer service asking for my agreement to replace a product that is no longer in stock. Why did they lie to me?
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The delivery time was not respected. The fabrics are of mediocre quality.
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Acheteur Vérifié
Rating: 3 out of 5
I received the requested samples but no information on the care of the fabric I like, I don't know if it can be washed or not?
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Response from TISSUS PRICE
Hello, we invite you to contact our customer service available from Monday to Friday from 9 am to 12 pm and from 2 pm to 6 pm at 04.22.14.50.00 or at the address [email protected] if you need more information about a fabric. We remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Package received damaged as well as one of the products. Complaint made, awaiting a conclusive response.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience and have taken your complaint into account. A credit note has been issued today to apologize for the hole encountered in your fabric due to the damaged packaging. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality fabrics, there are holes in some fabrics. The site to avoid.
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Response from TISSUS PRICE
Hello, we are sorry for the inconveniences encountered. Regarding any fabric defect, please do not hesitate to contact our customer service directly at 04.22.14.50.00 or at the address [email protected]. We also remind you that we have a sample sending service so you can judge the quality of a fabric yourself. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order still not received although my package would be at the pickup point when it is not
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Response from TISSUS PRICE
Hello, as indicated by email, your order is indeed available at the pickup point 'Coquelicot' with proof of signature from this point. If they do not provide you with any package, do not hesitate to request a letter attesting to the non-receipt of this package to forward to Colissimo services. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Cotton gauze fabric in Camel with poor quality shine (the shine fades), cut made with scissors and not neat at all, missing fabric replaced by another added to my order but in a scrap and not in totality of the same fabric ordered.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the appearance of the faux leather, no embroidered look as in the photos.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS.
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Acheteur Vérifié
Rating: 3 out of 5
I had ordered one meter of each of my fabrics to make 5 rectangles of 20cm high, but the fabric was not cut straight, so I can only make 4. I find this very unfortunate as it alters my costs incurred for the production of my products. I have 15 cm of unusable fabric. Thank you for taking note of this, as I am not satisfied at this level.
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