The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
You use plastic envelopes while paper/cardboard alternatives exist. For this reason, I will no longer order from you... everyone needs to make an effort...
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Response from TISSUS PRICE
Hello,
Thank you very much for your message and for sharing your environmental concerns, which we fully understand.
We regularly study more ecological alternatives, such as paper or cardboard. However, these solutions currently have a much higher cost, which we could not pass on to our customers without significantly increasing our prices.
That said, we remain attentive to market developments and hope to offer, in the future, more environmentally friendly packaging while remaining accessible.
Thank you again for your feedback, it is precious to us.
Aurelie
Customer Service
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Shelby C.
Rating: 1 out of 5
following a purchase from 14/06/2025
The color and composition of the fabric do not match the description at all. I would like to return my order.
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Agnes H.
Rating: 3 out of 5
following a purchase from 06/06/2025
The quality of the products is top-notch. The delivery in rolls is a disaster because I can't carry or unroll the roll to cut it. Deliveries have become paid at home, and at pickup points, it's a disaster. It's a shame.
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Stéphanie B.
Rating: 1 out of 5
following a purchase from 01/06/2025
Dry and little understanding after-sales service and apparently customer satisfaction is not a priority The printed fabrics are sometimes of a different shade when reordering the same fabric. Significant delivery time
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Response from TISSUS PRICE
Hello,
We are sorry that our customer service was unable to respond favorably to your request. However, after verification, the product you received corresponds exactly to what you ordered.
The issue mentioned concerns the thickness of the wadding, not the color. Indeed, during this period, the supplier compresses the wadding more, which can give a different impression to the touch or to the eye, although the density remains strictly identical. As specified in our previous email, this parameter unfortunately cannot be modified on our side.
Furthermore, we have not been informed of any problem regarding the color of the prints. If you have noticed an anomaly in this regard, please do not hesitate to send us photos so that we can analyze it in more detail.
If the products do not suit you, you have the option to return them. For this, we invite you to contact our customer service by email or by phone.
We remain at your disposal for any other questions.
Aurelie
Customer service - SAV - Tissus Price
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Nathalie T.
Rating: 1 out of 5
following a purchase from 02/06/2025
Package returned to the sender and no arrangement possible, each party blaming the other.
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Response from TISSUS PRICE
Hello,
We have made a claim for your package which has been returned to the sender since 12/06/25.
We are sorry that the Belgian postal services did not contact you about this. Unfortunately, we cannot intervene directly with foreign carriers.
In this type of situation, a specific protocol is put in place for undelivered packages abroad. As mentioned during your call to customer service, our team will get back to you as soon as possible to keep you informed of the progress of your case.
Aurelie
Customer Service - SAV Tissus Price
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Manuela R.
Rating: 1 out of 5
following a purchase from 30/05/2025
Sorry but I didn't like the bamboo sponge sample at all. It seems quite fragile to me and I didn't like the black and white. I really appreciated receiving this sample. In fact, I have a hard time finding nice black and white stripes. I need to redo two deck chairs, a tablecloth, and cushions, all for the outdoors. What would you recommend? Thank you, best regards.
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Response from TISSUS PRICE
Hello,
The sponge is not suitable for outdoor use.
We recommend taking the Burlington for the tablecloth and the waterproof for the deck chairs and cushions.
Best regards,
Aurelie
Customer service - After-sales service
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Charlotte G.
Rating: 1 out of 5
following a purchase from 28/05/2025
Your products are no longer of good quality as before! I am disappointed
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return conditions. We remain at your disposal.
Best regards,
Aurelie.
Customer Service
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Sandy V.
Rating: 1 out of 5
following a purchase from 15/04/2025
1 month and a half to be delivered.
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Response from TISSUS PRICE
Hello,
Indeed, the delivery was delayed due to a restock of the ordered product. Our supplier was out of stock and took longer than expected for shipping.
We are unfortunately dependent on our suppliers for this type of situation.
We fully understand the inconvenience caused and we sincerely apologize for it.
Best regards,
Aurelie
Customer Service - After Sales Service
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Muriel M.
Rating: 1 out of 5
following a purchase from 22/05/2025
Fabric received and does not correspond at all to the requested color
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Aline C.
Rating: 3 out of 5
following a purchase from 20/05/2025
The canvases are too added and transparent. I understand that we want to save on packaging? But here the fabrics were too folded in a very small box which made them remain marked.
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Eric V.
Rating: 1 out of 5
following a purchase from 15/05/2025
I had requested a 20cm sample and received 4cm. So I couldn't get a good idea! Very disappointed
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Response from TISSUS PRICE
Thank you for your feedback.
Our samples usually measure at least 10 x 10 cm, which generally allows for a good idea of the product
We are sincerely sorry if the size did not allow you to fully envision it. Please do not hesitate to get back to us if you would like additional information or another solution.
Best regards, Aurelie. Customer Service
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Jacques S.
Rating: 1 out of 5
following a purchase from 04/05/2025
Mediocre commercial service. Product does not match the information provided. I do not recommend this company.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return process. We remain at your disposal. Best regards, Aurelie. Customer Service
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Valentine V.
Rating: 3 out of 5
following a purchase from 06/05/2025
Delivery okay but the quality of the plain cotton fabrics leaves much to be desired... everything faded in the first wash and the fabric even loses more color under the iron.
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Response from TISSUS PRICE
Hello,
Thank you for your feedback. We are delighted that you liked the pattern from the start, but we are sorry to hear that the fabric faded so much.
Fading can sometimes occur with certain fabrics. One tip is to soak the fabric before sewing in a cold water bath with white vinegar and salt (about 1 cup of vinegar and 2 tablespoons of salt for 3 to 4 liters of water). This can help set the colors. Let it soak for several hours, then rinse in cold water before washing.
We also advise you to always do a fading test before cutting, especially for very colorful fabrics.
Best regards, Aurelie. Customer Service
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Anne Marie M.
Rating: 1 out of 5
following a purchase from 06/05/2025
The fabrics do not feel qualitative. Not thick. Disappointed.
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Fernande F.
Rating: 2 out of 5
following a purchase from 03/05/2025
Very disappointed with customer service. I called because I had no response to my email, the person from the service was very unpleasant. It was my fault for not seeing that additional sewing materials were needed to make the car organizer kits. I find it unfortunate that there is no return document and no way to do one on the site. If that existed, it would be easier and the return costs lower. I paid almost €9 in postal fees.
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Response from TISSUS PRICE
Hello,
Thank you for your message and we are sorry to hear that your experience with our service was not satisfactory.
We would like to apologize if the phone exchange you had with our team seemed unpleasant to you. Our goal is always to assist our customers in a caring and professional manner. We will follow up with the concerned person to prevent this from happening again.
Regarding the car organizer kits, we understand your frustration if the information about the additional materials was not sufficiently clear. We will review the product sheet to ensure that the necessary elements are indicated in a more visible and explicit manner.
As for the return procedure, we understand that its absence online can make the process more complicated. However, for technical and logistical reasons, it is unfortunately not possible for us to offer an automated return system via our site at this time. We are aware of this, and we are still looking for solutions to make this step as simple as possible for our customers.
Finally, we understand that return costs can represent a significant expense. These remain the responsibility of the customer according to our general conditions, but your remark is entirely legitimate, and it will be taken into account in our reflection on improving the service.
Thank you again for your constructive feedback.
Best regards, Aurelie, Customer Service
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Marie-Hélène P.
Rating: 2 out of 5
following a purchase from 02/05/2025
The burgundy muslin purchased with the burgundy polyester satin does not match the color. It is red and not burgundy. I am disappointed with the response from customer service which essentially says: after verification, everything is correct in terms of fabric and color. I will not be able to carry out the project I wanted with this combination which is ultimately not what it is supposed to be.
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Response from TISSUS PRICE
Hello,
We understand your disappointment regarding the color difference between the burgundy muslin and the burgundy polyester satin.
Indeed, after verification, customer service confirmed that the order was compliant in terms of fabric reference and color. That being said, if the shade does not meet your expectations or is not suitable for your project, you can certainly return the product. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return process. We remain at your disposal. Best regards, Aurelie. Customer Service
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Ensemble Du Sacré-coeur C.
Rating: 3 out of 5
following a purchase from 30/04/2025
I did not receive the certificate confirming the compliance of the fabric (fireproof)
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Response from TISSUS PRICE
Hello,
The certificate has been sent to you by email. Best regards, Aurelie, Customer Service
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Monique D.
Rating: 2 out of 5
following a purchase from 29/04/2025
When placing the order, I thought this fabric had fine stripes. Disappointment upon delivery. I won't be able to use it to make the server vest. Regards, Carpe Diem Theater Troupe
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Response from TISSUS PRICE
Hello,
Thank you for your message. We are sorry to hear that the fabric does not meet your expectations.
However, we would like to clarify that the dimensions of the stripes are clearly indicated in the product photos, using a ruler visible in the image. This allows for a precise idea of the pattern before ordering.
Please feel free to contact us if you wish to make a return or for any other questions.
Best regards, Aurelie. Customer Service
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Françoise C.
Rating: 3 out of 5
following a purchase from 26/04/2025
The royal blue fabric was not cotton poplin as ordered but looked more like rayon.
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Josette B.
Rating: 1 out of 5
following a purchase from 25/04/2025
I am disappointed. I wanted cotton and not a stretchy fabric. The mistake may be mine.
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Sophie L.
Rating: 3 out of 5
following a purchase from 16/04/2025
Non-compliance with delivery locations. As a result, no package, it was returned. And hassle to have it shipped again.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. We will get back to you as soon as possible. Best regards, Aurelie. Customer Service
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Marie Claire B.
Rating: 3 out of 5
following a purchase from 15/04/2025
I am a bit disappointed with the presentation of the small gloves in the kit. I have regularly ordered them, but this time, the placement of the pattern on the fabric strip does not take into account the sewing margin. In the end, the pattern is truncated of many details (animals missing parts of their legs or ears, fewer accessories). In short, what made the product interesting! I understand that this is to avoid 'wasting' fabric, but I am sure that the adjustment can be made. I wanted to bring this to your attention. Additionally, a gift was announced for €50 of purchase. I did not see it. Not a big deal in itself, but added to the disappointment.... Best regards, Mclaire Bruni
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Regarding the gift, there was a code to register that is not present on the order form. Please do not hesitate to contact Customer Service at [email protected] to know the details of the return procedures. We remain at your disposal. Best regards, Aurelie. Customer Service
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Elisabeth C.
Rating: 2 out of 5
following a purchase from 09/04/2025
The delivery was extremely delayed knowing that I always request to be delivered at home, and this time it was not the case, the delivery took place at the post office with several days of delay. But I am very happy with the products, though.
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Martine P.
Rating: 3 out of 5
following a purchase from 05/04/2025
Mixed feelings
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Julie S.
Rating: 1 out of 5
following a purchase from 07/04/2025
Order never received. I was given a credit note but I lost time.
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Emilie R.
Rating: 3 out of 5
following a purchase from 27/03/2025
At the end of my cart, 3 items were noted as gifts without conditions that I did not receive because apparently there was a minimum purchase amount mentioned in a banner on the homepage which I did not see because I arrived directly on the page with the item I was looking for. I was therefore very disappointed upon receiving my package not to see the gifts, especially since I talked about it with my friends. I am therefore questioning a future new order with you.
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Response from TISSUS PRICE
Hello,
We are sorry to hear about your disappointment upon receiving your order. After verification, the gifts mentioned on our site were indeed offered as part of a special promotion, subject to certain conditions, including a minimum purchase amount.
This offer was visible in a banner on our homepage or in our newsletters accompanied by a code to enter in the cart to benefit from it. If this code is not added and the required amount is not reached, the gifts do not automatically add to the order.
We understand that this situation may have caused confusion, especially if you arrived directly on the product page without going through the homepage. We thank you for your feedback, which helps us improve the clarity of our communications.
We hope that the products received still brought you satisfaction. Please do not hesitate to contact us for your next order: we will be happy to assist you so that you can fully enjoy our offers.
Best regards, Aurelie. Customer Service
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Beatrice V.
Rating: 2 out of 5
following a purchase from 25/03/2025
Not the expected quality of one of the fabrics, refund requested after returning the sample
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romain C.
Rating: 1 out of 5
following a purchase from 18/03/2025
not at all what I hoped to order
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact Customer Service at [email protected] to know the details of the return procedures. We remain at your disposal. Best regards, Aurelie. Customer Service
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Inès A.
Rating: 3 out of 5
following a purchase from 19/03/2025
The fabric cutting was done crookedly. Fortunately, there was enough fabric to compensate.
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Response from TISSUS PRICE
Hello,
As the cutting is done manually, it cannot be perfectly straight, we always provide a surplus of fabric to compensate for any shifts.
Best regards
Aurelie
Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
Second time I order where the fabrics have many defects, I find that. It's a shame that the quality of the fabrics has decreased because the prices have not gone down if you have fabrics with defects, specify that it is a second choice and adjust the prices.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Aurelie. Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
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Response from TISSUS PRICE
Hello,
Thank you for taking the time to leave a review. We are sorry to see that your experience was not fully satisfactory. Please feel free to contact us to explain what did not meet your expectations. Your feedback will help us improve our services.
Best regards,
Chloé
TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Lack of information on the thickness of the fabrics I usually ordered... And very poor contact with the customer advisor to whom I shared my remarks. You have therefore lost a customer!
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Response from TISSUS PRICE
We are sorry that this product does not meet your expectations. However, it is the same felt (480 g/m) that you ordered in September 2024 and December 2023. The weight is indicated in the product title to help our customers choose the most suitable material for their projects.
However, we note that you had ordered another felt in the past, in 130gr
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Acheteur Vérifié
Rating: 3 out of 5
I washed the fabric before cutting it as I always do and there at the level of the folds of the cotton fabric created during washing, the fabric discolored.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Aurelie Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
Color and description thickness.fluidity
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Response from TISSUS PRICE
Hello,
We thank you for the comment you left regarding your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your trust and see you very soon! Best regards, Aurelie. Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
Fabrics with a lot of chemicals. Very strong smell, even after several days outside and a machine wash. Reactions in the eyes, throat, skin, and dizziness. I will not order again.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not meet your expectations.
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Acheteur Vérifié
Rating: 3 out of 5
The blue is really different from what is on the screen. Unfortunately, that's the risk when ordering online. And also the stretch is only in one direction. I would have liked it to be specified.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you.
A
Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the color received.
I ordered a gold fabric that was yellow.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order.
Please note that you have 48 hours after receiving your order to report an error or problem with your order. M
A
Acheteur Vérifié
Rating: 3 out of 5
Hello,
great kit, nothing to say about the quality of the fabric, however no instructions to carry out the project.
I had to go on YouTube to access a tutorial.
I find it a shame, it's the only point I didn't appreciate.
It was my first order.
Good evening.
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Response from TISSUS PRICE
Hello,
We inform you that the sewing tutorial is available in the product description. Indeed, there is a direct link directing you to our blog.
We also inform you that you have access to the blog directly via our site at the top right, where you can find all the tutorials for the kits offered on our site.
We remain at your disposal at 04.22.14.50.00
Best regards
Au
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Acheteur Vérifié
Rating: 2 out of 5
I ordered kits
One of the fabrics has a printing defect.
Moreover, the kits are incomplete, the cords and instructions are missing.
The fabric frays and is therefore very difficult to work with.
A small positive point is that the patterns are very beautiful.
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Response from TISSUS PRICE
Hello,
If you encounter a problem with your order, we ask you to contact customer service directly at 04.22.14.50.00.
Regarding the kits, the cord is not missing. It is noted in the product description that you can: "Complete your basket with the cord, you will need at least 3m of cord to make your drawstring bag (see our products)
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Acheteur Vérifié
Rating: 3 out of 5
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