The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
The first purchases were correct, but when I wanted to buy the same products again, I couldn't find the same material, so I bought 2 different materials on the same pattern, what a disappointment in terms of color... One was electric blue and the other blue-green, my first purchase was turquoise blue. I contacted customer service who simply told me that colors may vary, so that's really disappointing.
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Acheteur Vérifié
Rating: 3 out of 5
The fabrics are satisfactory, however, there are no commercial offers despite large orders and promotions on the site two days later which I could not benefit from. The order tracking is catastrophic, I don't know where my package is, it was supposed to be at the post office this morning and no one can find it... and I also have no way to track it. So my sewing weekend is ruined.
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Response from TISSUS PRICE
Hello, we are sorry, we regularly offer promotional offers throughout the year. You can track the details of your package in the shipping email you received. Please check your spam folder as it is possible that our email was considered spam. Wishing you a good day. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the product, too thin to replace the original fabric in Textilène for garden beds.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. We remain at your disposal for any further information and wish you a good day. Regards,
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Acheteur Vérifié
Rating: 3 out of 5
I am happy with the color that matches well with the photos on the site, however, the fabric arrives really wrinkled and requires ironing which takes a lot of time.
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Acheteur Vérifié
Rating: 2 out of 5
The fabric is not of good quality.
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Acheteur Vérifié
Rating: 2 out of 5
The reopening of the store as it was before the fire is really a plus for choosing fabrics.
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Acheteur Vérifié
Rating: 3 out of 5
My first order... it took a long time!
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Response from TISSUS PRICE
Hello, your order was placed on 25/01 but we only received your check from 07/02. Your order was thus shipped on 08/01 to be delivered to you quickly. Please feel free to place your next order by credit card or Paypal for faster processing. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Serious company. Answers the phone and respects shipping deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
Very good reception and advice but prices are too high.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on January 11 and NOT YET ARRIVED ON JANUARY 31.
It's a shame!!!
You will tell me it's the transport... it's not my problem!!!
I had an urgent need for this fabric!
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Response from TISSUS PRICE
Hello,
We would like to express our sincerest apologies for the inconvenience you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible.
We assure you that our customer service team is already informed of your situation, and we will get back to you.
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Acheteur Vérifié
Rating: 2 out of 5
The color gradient seen on the site was not the same when I received it. There was an absence of red.
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Response from TISSUS PRICE
Hello, Your order concerns fabric samples. Samples do not always allow for the entirety of a pattern due to the size that this pattern can be. We remind you that you can place an order for 50cm to obtain more fabric and discover the entire pattern if needed. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed with the quality of one of the items, mustard yellow nautical faux leather, the faux leather looks nothing like those previously purchased, what a shame.
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Acheteur Vérifié
Rating: 1 out of 5
I strongly advise against the mini gloves kit for children in microfiber.
After cutting, the fabric is impossible to sew. It frays and if you pull a little on it, it falls apart
8.90€ to the trash.....
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Acheteur Vérifié
Rating: 3 out of 5
My package was lost but found after 3 days.
It would be really more practical if you had your deliveries in Drive and there would be no shipping costs.
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Acheteur Vérifié
Rating: 1 out of 5
The Christmas calendar kit is very difficult to make; the drawings and numbers are not centered, the assembly is quite incomprehensible. If we recenter the images, the fabric and elements are sometimes very, very tight. I am disappointed; I had already reported this problem for a beginner sewer, and nothing has changed this year. Moreover, it seemed that we were entitled to a bias.
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Response from TISSUS PRICE
Hello, we are sorry that you were not satisfied with this kit. We remind you that we do not add accessories to this product as indicated in the description, and you can find a detailed explanatory tutorial on our blog: https://www.tissus-price.com/smartblog/tuto-calendrier-de-l-avent-en-tissu-n97. You will see how to sew it easily, how to center your...
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Acheteur Vérifié
Rating: 3 out of 5
The explanations or tutorials are not very clear for beginners, as well as the definitions of the materials. When you start sewing and order online, you don't know the textures of the fabrics, and your explanations are too brief.
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Acheteur Vérifié
Rating: 3 out of 5
I was very satisfied until now with your shipments. The last order had 7 pouches, of which 3 had zippers that are too small (5/7 cm), certainly adapted to the color of the pouch. It might be wiser to have the right length... by the way, I replaced them.
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Acheteur Vérifié
Rating: 3 out of 5
The sponge fabric is quite thin, the quality is average. It is likely to deteriorate in the wash.
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Acheteur Vérifié
Rating: 3 out of 5
The sponge fabric seems too light, I was hoping for better quality. The print is true to my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
This is my 2nd order. The 1st order, they forgot a kit... that can happen and they sent it to me. I just received the 2nd order and there, they forgot a blue, white, red label... it may not be a big deal but I don't want to try a 3rd order. It's a shame.
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Response from TISSUS PRICE
Hello, the blue white red label is printed with the kit. You can cut it out to use it on your creation if you wish. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I bought the children's gloves kit for pets + Reversible Pot Holder kit + a personalized shopping bag. I find that the kits are incomplete. For me, a kit includes all the necessary materials to complete the project) + a manual or a link to find the video. Your products are great, it's a shame that the seam allowances are missing, which makes the creations shrink. Your project.
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Response from TISSUS PRICE
Hello, for ecological reasons, we remind you that all the tutorials for our kits are available online on our blog here: https://www.tissus-price.com/smartblog Most of our kits are complete and some products are called "coupon" in order to be able to complete them with other products of your choice as indicated in the description. Of course, you can always improve.
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Acheteur Vérifié
Rating: 1 out of 5
No news about my order. Still being prepared...
Difficult to evaluate
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Acheteur Vérifié
Rating: 1 out of 5
5 items ordered and one is missing.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. In order to quickly resolve the problem encountered and send you the forgotten product, we invite you to contact our customer service at [email protected] indicating the missing product and confirming a delivery address again. We thank you for your understanding and remain at your disposal. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
I have not yet received the order
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Response from TISSUS PRICE
Hello, your package is on its way. It will soon be delivered to the relay point you chose when placing your order. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
As mentioned in my previous message, regarding my order from last month but concerning the same type of fabric, the fabric is much better than in the images presented, pleasant to work with but I confirm that it is still not waterproof as indicated!!
I repeated the experience of pouring water.... which eventually seeps through.
I bought several pieces of these fabrics
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Acheteur Vérifié
Rating: 2 out of 5
order placed on October 20 and still no news... disappointing
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Response from TISSUS PRICE
Hello, after checking your order, one of the kits you ordered is a product that we print on demand and its preparation time can vary from 2 to 7 working days. We confirm that your order has been finalized and shipped today. You should receive it by November 3, 2023. We thank you for your understanding and wish you a
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Acheteur Vérifié
Rating: 2 out of 5
I ordered 2 meters of polar fabric with short pile before confirming my order (10 minutes before) I called Tissu Price to confirm that it is indeed short pile polar because
Previously (at Tissu Print) they made a mistake.
The lady on the phone confirmed to me that it is indeed short pile polar, I received my order and I got silky polar, I called saying there is a mistake, we
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Response from TISSUS PRICE
Hello, we are really sorry for this mistake and would like to apologize for this inconvenience. Our customer service contacted you today to quickly provide a solution. Not having received a response, please do not hesitate to contact me again at 04.22.14.50.00 or by email at [email protected]. Thank you in advance for your help and understanding and I re
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Acheteur Vérifié
Rating: 1 out of 5
This fabric sold as linen is not. Moreover, the color called caramel is actually more of a brick orange.
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Response from TISSUS PRICE
Hello, we confirm that the received fabric has a natural composition of 100% linen. Therefore, it is a brown linen fabric as you ordered. We remind you that we also have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. We remain at your disposal.
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Acheteur Vérifié
Rating: 3 out of 5
The shipment is fast. The ordered fabric is really pretty, with beautiful colors, just the right thickness, resistant but easy to sew. My disappointment: contrary to what is announced, it is not waterproof!!! I had to add a waterproof lining. Too bad. Christine Soula
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Response from TISSUS PRICE
Hello, after checking the ordered fabric, we confirm that the fabric is indeed waterproof. Indeed, you can perform the waterproof test by deliberately pouring water on the fabric. You will be able to see that the water stays on the fabric and does not penetrate inside. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Order from 14/10 not received, tracking stopped on 18/10, no response to my follow-up. This company that I appreciated no longer does the job, that is to say selling sewing materials at reasonable prices. Too bad.
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Response from TISSUS PRICE
Hello, a response message may have been sent to you on 24/10/2023 regarding the shipment of your order. Unfortunately, the textile industry is facing price increases on certain materials, but we always try to offer competitive prices for everyone. We thank you for your understanding and wish you a good reception. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Fabric reviewed in bulk, poor printing not corresponding to the kit, wrong pattern size.
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Response from TISSUS PRICE
Hello, it seems that you did not order a kit or printed fabric on our site. Your recent order with us included taupe minky fabric with star relief and pink double gauze with golden sparkles, and in a small transparent bag, golden lurex piping. Please feel free to look for the contact details of the merchant site where you ordered to be able to contact them.
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Acheteur Vérifié
Rating: 3 out of 5
Issue with order preparation and delivery. Order placed on 12/10, charged to my account on 13/10, today 22/10 still no delivery but I have the satisfaction survey!!!!
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Response from TISSUS PRICE
Hello, after checking your order, it turns out that the products you ordered have a preparation time of 2 to 7 working days. Your order was completed and shipped on 20/10/2023, which is after 5 working days. Your package should be delivered to you by 23/10/2023 via Colissimo. We thank you for your understanding and remain at your disposal.
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Acheteur Vérifié
Rating: 1 out of 5
We ordered a fabric 3m wide and it is 290cm! While we needed 3m!!
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Response from TISSUS PRICE
Hello, we are sorry but the fabric you ordered is listed as 280cm wide as indicated on our site, on your delivery note and your invoice. We do not have burlington fabric in 300cm width. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Integrated pattern fabric for integrated cape: low quality fabric and not absorbent enough for bath capes, I had to double it with sponge, the other fabrics, the colors are much less beautiful than the photos
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery. Disappointed with the color rendering between the internet and reality. You can leave a comment but they don't take it into account, which is a shame.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. Comments are well processed and taken into account, but we cannot make additional cuts.
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Acheteur Vérifié
Rating: 1 out of 5
Super disappointed with the customer service. I wasn't offered anything even though the fleece is not of good quality at all.
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Response from TISSUS PRICE
Hello, our customer service has contacted you providing the return procedures and specifying that our sample service allows you to check the quality, appearance of a product and the possibility of testing it. In your case, you had already used the product and we cannot take it back. The product you ordered corresponds to batting and this item does not hold up.
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Acheteur Vérifié
Rating: 2 out of 5
The black color bleeds onto the light colors on my advent calendar, and it would be nice to make more videos on assembling your products like the oven mitts for example.
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Acheteur Vérifié
Rating: 2 out of 5
The carrier delivered with a 24-hour delay. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
I bought a construction bag; the inner lining is missing. I need to innovate (when you live far from everything, I have little material).
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Response from TISSUS PRICE
Hello, The lining is present and is printed directly in the kit you ordered and received. You can find our tutorial explaining all the steps on making this bag directly at this link: https://www.tissus-price.com/smartblog/tuto-sac-maternelle-enfant-n112 Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The ordered fabric was deformed in one part.
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