The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Lack of precision in the description of the sponge fabric. The sponge is velvet, impossible for the child to wipe their mouth with this bib for children.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with your purchase. The material received is not velvet but corresponds well to bamboo sponge, which is known for its absorbent properties. It has also been tested with children before being put on sale. We recommend making these towels by doubling them if you want them to be even more absorbent with a little more.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive a fabric, but a very poorly cut cloth of poor quality.
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Response from TISSUS PRICE
Hello, your order includes wide cotton canvas. After checking, it has been prepared with care and you should normally have an additional margin on its cut. If the product is damaged or if you did not receive the correct fabric, please do not hesitate to contact us with supporting photos at our address [email protected] or at 04.22.14.50.00. Best regards. Reb
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Acheteur Vérifié
Rating: 3 out of 5
The delivery is fast, however, the 2 fabrics I ordered are very expensive (15€ per meter) and the quality is not great. They fray everywhere and during sewing, threads pull and it shows once the project is finished. If the fabrics had been cheaper or shipping was free, it would have made more sense given their quality.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site. You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on Friday evening, sent a message because I forgot a reference, called on Monday morning just at opening so the order had not yet been processed to add the reference and I was told that it was not possible as it had already been processed which I doubt. Very disappointed this time because I have been ordering for years and every month with significant amounts!!
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Response from TISSUS PRICE
Hello, Unfortunately, I am sorry but we have checked the status of your order and despite your email and your call, it had already been prepared quickly. The fabrics were therefore cut and shipped on a roll. We are one of the few companies that accept the fact that you may forget a product and to create a voucher to avoid paying for it.
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Acheteur Vérifié
Rating: 1 out of 5
Metallic fabrics arrived very damaged at the creases. (Every 20 cm!!!) Impossible to work with.
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Response from TISSUS PRICE
Hello, we are truly sorry for this inconvenience. A return label has been sent to you so that we can recover the damaged fabrics and refund you. We thank you in advance for your help and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I am delighted with my order which arrived very quickly. However, I am a bit disappointed with one fabric (I didn't see it in the photos on the site because it is not visible on the cushion but can be seen slightly in the other photos) because the printed blocks are visible as it creates a sort of cut, a line, even a grid, which is a lighter white. I have nothing to say about the rest of the site.
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Response from TISSUS PRICE
Hello, we are truly sorry for this inconvenience which is a printing error on our part. In order to quickly provide you with a solution, our customer service will contact you very soon. We thank you for your trust and understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I was missing some fabric...30 cm. You have to cut it yourself. It would be nice to offer cutting service
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Acheteur Vérifié
Rating: 2 out of 5
2 big stains in the middle of a 20-meter coupon. Fortunately, I am going to make curtains... hoping that it doesn't prevent me from making the planned number
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Response from TISSUS PRICE
Hello, we are sorry, unfortunately I fear that your order number does not correspond to an order of 20m of fabric nor to the photo you sent us. We only have panda patterned fabrics that are linked to this order. Please feel free to contact our customer service at 04.22.14.50.00 or by email at [email protected] with your order number.
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Acheteur Vérifié
Rating: 1 out of 5
Still haven't received my package. The relay point has closed and I can't retrieve my package. I am very unhappy with the Jardiroche relay point.
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Acheteur Vérifié
Rating: 1 out of 5
Package not received yet!
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Response from TISSUS PRICE
Hello, an email was sent to you on 30/06 to inform you that we do not deliver to the DOM-TOM and that we need to obtain another delivery address. Please respond to this email or contact us directly by phone at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
For each piece delivered, the delivery is multiplied by as many pieces as you buy. It's a bit of a scam.
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Response from TISSUS PRICE
Hello, unfortunately we did not understand your request. You ordered a single product (health record kit) and we shipped it in a small package that was delivered to your address in Luxembourg in your mailbox. We remain at your disposal if you need help with the delivery or if you need advice on the fabric or its making. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I am very disappointed. Not all the colors appear on the sample, especially the most beautiful ones like red, blue, and green. I ordered two samples of the same fabric with just a different background color, and you sent me exactly the same piece as the other sample instead of varying the area of the fabric. I really wonder if you don't want to
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Response from TISSUS PRICE
Hello, unfortunately and depending on the pattern you order, it happens that some elements of this pattern are quite large, and therefore it is not possible for us to send all the colors of a fabric if the elements are too large. We try our best to include a few so that you get an idea of the colors and the fabric material. If ever
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Acheteur Vérifié
Rating: 3 out of 5
More precise descriptions (direction of stripes). Suggestions for matching accessories (threads, bias, buttons, etc...) More precise photos as the colors are too bright compared to the actual colors of the fabrics.
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Acheteur Vérifié
Rating: 1 out of 5
I explained my dissatisfaction in an email, you are simply sorry! I find that TERRIBLE
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Acheteur Vérifié
Rating: 1 out of 5
First, I never received the delivery. I am still waiting.
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Response from TISSUS PRICE
Hello, your fabric samples were sent on 23/05. If you still haven't received them, please feel free to contact us at [email protected], reminding us of your delivery address so we can resend them to you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
My fabric was dirty, the one in microfiber.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has contacted you to provide a solution. Please do not hesitate to contact our customer service again by phone at 04.22.14.50.00 or by email at [email protected].
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Acheteur Vérifié
Rating: 2 out of 5
I am very disappointed. I ordered samples for a tablecloth making project. The sheet of paper on which the samples are stapled is very wrinkled. I have to present the samples to a client. It would have been more professional to receive these samples on a cardboard sheet or better presented. I doubt the professionalism of your site because of this. It certainly sends a bad impression.
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Acheteur Vérifié
Rating: 3 out of 5
After ordering a kit of wipes and other kits, there are no instructions for assembling the baskets. It would be nice to have them in the package.
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Response from TISSUS PRICE
Hello, our explanations and tutorials are available in the descriptions of the products you order. You can also find all our tutorials on our blog here: https://www.tissus-price.com/smartblog Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
the delivery
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Acheteur Vérifié
Rating: 3 out of 5
I am a beginner and this is the first time I order a kit and I am disappointed that no assembly instructions were provided!! However, I am satisfied with the prints.
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Response from TISSUS PRICE
Hello, you can find our tutorials on each kit you order on our blog by clicking on this link: https://www.tissus-price.com/smartblog Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The product title was announced as muslin, whereas the delivered fabrics are a voile, which is totally different. Voile photo, I inserted a sample of muslin next to it! As for the delivery, nothing to complain about, serious site.
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Response from TISSUS PRICE
Hello,
Can you contact us by email with the photos?
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Acheteur Vérifié
Rating: 3 out of 5
The site is not modern and did not particularly inspire confidence
However, I was pleasantly surprised by the quality. It's a shame that tutorials are not provided with the order or at least the link to retrieve them without searching.
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Response from TISSUS PRICE
Hello, you can find our tutorials on each kit you order and also on our blog by clicking on this link: https://www.tissus-price.com/smartblog Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Nothing received to date, delivery times quite long, difficult to judge on the rest
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Response from TISSUS PRICE
Hello, your package has been delivered to the Proxi relay in FURIANI. Do not hesitate to pick it up with an ID. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Hello,
The sample is really very small, I can't see the patterns in full, I am disappointed.
Best regards,
Céline
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I love the fabrics, the problem is that very often the velvets, despite the quality of the fabric, are printed in the opposite direction of the pile. And the website since it has been redone is not practical at all, especially for furniture.
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Rating: 3 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Photo of the misleading site. Lycra in dull, faded colors. Tempting description like gold powder for a matte straw yellow without contrast. To be avoided for performance fabric. Huge disappointment. Inadequate value for money.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note for your next order as you wish.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
The satin is marked in several places along the entire width. The cuts are very approximate.
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Acheteur Vérifié
Rating: 3 out of 5
Order preparation too long, generally 1 to 2 weeks, some fabric colors not at all the same as on the site, too bad
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Response from TISSUS PRICE
Hello, your order was placed on 25/03/2023 and was sent on 28/03/2023. In case of problems with a long delivery time after shipment, it may be a problem with its routing. Do not hesitate to contact us if this is the case so that we can get in touch with the carrier quickly and keep you informed of your package's situation.
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Not great fabric
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Don't hesitate to
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Acheteur Vérifié
Rating: 3 out of 5
The print on the fabric is not great
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Don't hesitate to
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Acheteur Vérifié
Rating: 2 out of 5
Disappointed, twice. Fabric very poorly described online does not match the description provided. Received ultra thick cotton canvas for making curtains and not for making sheets.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Don't hesitate to
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Acheteur Vérifié
Rating: 2 out of 5
It has been 10 days since I placed my order and I still haven't received anything.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience. Some products you ordered are printed in France to measure and the preparation time may therefore vary. We confirm that your order was shipped today and that delivery is scheduled for this Friday, March 17, 2023. We sincerely hope you will like it and wish you a good reception.
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Happy with my purchase, everything is exactly as described, however very disappointed by the respect of the announced discount in case of subscription to the newsletter,
Even if a bug did not allow my code to be registered during the order, I think that after my complaint it could have been rectified
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Response from TISSUS PRICE
Hello, your voucher was not entered before finalizing your order.
Since you have already been debited, we cannot modify the payment of your current order but we remind you that the code HELLO5 has an unlimited duration to use on a future order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
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