The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Very disappointed with customer service. I called because I had no response to my email, the person from the service was very unpleasant. It was my fault for not seeing that additional sewing materials were needed to make the car organizer kits. I find it unfortunate that there is no return document and no way to do one on the site. If that existed, it would be easier and the return costs lower. I paid almost €9 in postal fees.
Translated reviews
Response from TISSUS PRICE
Hello,
Thank you for your message and we are sorry to hear that your experience with our service was not satisfactory.
We would like to apologize if the phone exchange you had with our team seemed unpleasant to you. Our goal is always to assist our customers in a caring and professional manner. We will follow up with the concerned person to prevent this from happening again.
Regarding the car organizer kits, we understand your frustration if the information about the additional materials was not sufficiently clear. We will review the product sheet to ensure that the necessary elements are indicated in a more visible and explicit manner.
As for the return procedure, we understand that its absence online can make the process more complicated. However, for technical and logistical reasons, it is unfortunately not possible for us to offer an automated return system via our site at this time. We are aware of this, and we are still looking for solutions to make this step as simple as possible for our customers.
Finally, we understand that return costs can represent a significant expense. These remain the responsibility of the customer according to our general conditions, but your remark is entirely legitimate, and it will be taken into account in our reflection on improving the service.
Thank you again for your constructive feedback.
Best regards, Aurelie, Customer Service
M
Marie-Hélène P.
Rating: 2 out of 5
following a purchase from 02/05/2025
The burgundy muslin purchased with the burgundy polyester satin does not match the color. It is red and not burgundy. I am disappointed with the response from customer service which essentially says: after verification, everything is correct in terms of fabric and color. I will not be able to carry out the project I wanted with this combination which is ultimately not what it is supposed to be.
Translated reviews
Response from TISSUS PRICE
Hello,
We understand your disappointment regarding the color difference between the burgundy muslin and the burgundy polyester satin.
Indeed, after verification, customer service confirmed that the order was compliant in terms of fabric reference and color. That being said, if the shade does not meet your expectations or is not suitable for your project, you can certainly return the product. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return process. We remain at your disposal. Best regards, Aurelie. Customer Service
C
Colette E.
Rating: 4 out of 5
following a purchase from 28/04/2025
Fast and quality!!!
Translated reviews
M
Monique D.
Rating: 2 out of 5
following a purchase from 29/04/2025
When placing the order, I thought this fabric had fine stripes. Disappointment upon delivery. I won't be able to use it to make the server vest. Regards, Carpe Diem Theater Troupe
Translated reviews
Response from TISSUS PRICE
Hello,
Thank you for your message. We are sorry to hear that the fabric does not meet your expectations.
However, we would like to clarify that the dimensions of the stripes are clearly indicated in the product photos, using a ruler visible in the image. This allows for a precise idea of the pattern before ordering.
Please feel free to contact us if you wish to make a return or for any other questions.
Best regards, Aurelie. Customer Service
J
Josette B.
Rating: 1 out of 5
following a purchase from 25/04/2025
I am disappointed. I wanted cotton and not a stretchy fabric. The mistake may be mine.
Translated reviews
B
Bornot S.
Rating: 4 out of 5
following a purchase from 22/04/2025
Package well received, minimalist packaging, some offer samples... but satisfied with my purchases
Translated reviews
V
Virginie D.
Rating: 4 out of 5
following a purchase from 04/04/2025
Perfect
Translated reviews
Response from TISSUS PRICE
Hello,
We warmly thank you for the comment you left about your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your trust and see you very soon! Best regards, Aurelie. Customer Service
R
Roselyne R.
Rating: 4 out of 5
following a purchase from 28/03/2025
Nothing to report
Translated reviews
E
Elisabeth C.
Rating: 2 out of 5
following a purchase from 09/04/2025
The delivery was extremely delayed knowing that I always request to be delivered at home, and this time it was not the case, the delivery took place at the post office with several days of delay. But I am very happy with the products, though.
Translated reviews
P
Patricia E.
Rating: 4 out of 5
following a purchase from 06/04/2025
Good, thank you
Translated reviews
J
Julie S.
Rating: 1 out of 5
following a purchase from 07/04/2025
Order never received. I was given a credit note but I lost time.
Translated reviews
N
Nicole R.
Rating: 4 out of 5
following a purchase from 02/04/2025
Very nice fleece but I thought it would be a bit thicker
Translated reviews
B
Beatrice V.
Rating: 2 out of 5
following a purchase from 25/03/2025
Not the expected quality of one of the fabrics, refund requested after returning the sample
Translated reviews
F
Florence M.
Rating: 4 out of 5
following a purchase from 24/03/2025
Fabric arrived a bit wrinkled. I was supposed to receive a pouch as a gift, but I got nothing
Translated reviews
Response from TISSUS PRICE
Hello,
We confirm that no pouch was planned as a gift with your order.
A spring pouch was indeed offered for any purchase until March 23, but since your order was placed on March 24, it unfortunately did not qualify for this offer.
Regarding the fabric, it was very likely slightly wrinkled during transport. A simple ironing at low temperature should restore its original appearance.
Best regards, Aurelie. Customer Service
A
Annette G.
Rating: 4 out of 5
following a purchase from 27/03/2025
Very nice and easy-to-make kit models
Translated reviews
D
Delphine D.
Rating: 4 out of 5
following a purchase from 21/03/2025
I love buying sewing kits (skirts, shirts) and having fabrics printed. The delivery is fast and I always receive my complete order in good condition. What I don't like is the navigation on the site which is really not smooth.
Translated reviews
R
romain C.
Rating: 1 out of 5
following a purchase from 18/03/2025
not at all what I hoped to order
Translated reviews
Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact Customer Service at [email protected] to know the details of the return procedures. We remain at your disposal. Best regards, Aurelie. Customer Service
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The softness of the fabric
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery of ordered products. Navigation on the site needs improvement.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
-
Translated reviews
Response from TISSUS PRICE
Hello,
Thank you for taking the time to leave a review. We are sorry to see that your experience was not fully satisfactory. Please feel free to contact us to explain what did not meet your expectations. Your feedback will help us improve our services.
Best regards,
Chloé
TISSUS PRICE
A
Acheteur Vérifié
Rating: 1 out of 5
Lack of information on the thickness of the fabrics I usually ordered... And very poor contact with the customer advisor to whom I shared my remarks. You have therefore lost a customer!
Translated reviews
Response from TISSUS PRICE
We are sorry that this product does not meet your expectations. However, it is the same felt (480 g/m) that you ordered in September 2024 and December 2023. The weight is indicated in the product title to help our customers choose the most suitable material for their projects.
However, we note that you had ordered another felt in the past, in 130gr
A
Acheteur Vérifié
Rating: 4 out of 5
Fast and careful shipping but the sample piece is very small
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
I love the choice of fabrics with modern patterns and the customization of fabrics! I like the website less. I find it not intuitive, the navigation and filters are not very effective.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Fabrics with a lot of chemicals. Very strong smell, even after several days outside and a machine wash. Reactions in the eyes, throat, skin, and dizziness. I will not order again.
Translated reviews
Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing an order. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not meet your expectations.
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
satisfied with the quality of the fabrics
Translated reviews
Response from TISSUS PRICE
Hello,
We warmly thank you for the comment you left regarding your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your trust and see you very soon! Best regards, Aurelie. Customer Service
A
Acheteur Vérifié
Rating: 4 out of 5
precise information and fast shipping.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Fabric matches the description, a bit darker than on the site, less bright.
Translated reviews
Response from TISSUS PRICE
Hello,
We warmly thank you for the comment you left regarding your order. We are delighted to know that our products and services have met your expectations. Your satisfaction is our priority. Thank you again for your trust and see you very soon!
Best regards,
Aurelie.
Customer Service
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The kit fabrics are great.
A small downside is that some tutorials do not exist, which is a shame, but I managed.
Fast delivery, no issues
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery times are fast.
The cuts of the fabrics are not straight at all
Translated reviews
Response from TISSUS PRICE
Hello,
We remind you that we add 5 cm of extra margin to the fabric to compensate for any cutting discrepancies that may occur.
If you encounter more than 5 cm of deviation, we invite you to contact customer service by email with photos so that we can assess the problem encountered.
Best regards
Aurelie
Tissus Price.
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered kits
One of the fabrics has a printing defect.
Moreover, the kits are incomplete, the cords and instructions are missing.
The fabric frays and is therefore very difficult to work with.
A small positive point is that the patterns are very beautiful.
Translated reviews
Response from TISSUS PRICE
Hello,
If you encounter a problem with your order, we ask you to contact customer service directly at 04.22.14.50.00.
Regarding the kits, the cord is not missing. It is noted in the product description that you can: "Complete your basket with the cord, you will need at least 3m of cord to make your drawstring bag (see our products)
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Order delivered on time and conforms to the visual.
I would have liked some assembly instructions included but tutorials can be found on the site.
I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
-
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
-
Translated reviews
Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. Please note that we sent you a return label on October 24th and you have not used it yet.
If you are experiencing a technical issue, we are available at 04.22.14.50.00.
Best regards
Aurelie
Tissus Price
Customer Service
We use cookies for audience measurement and improving user experience.
English 