The store consistently delivers on product quality, with many customers noting fabrics that are true to description, beautiful, and of excellent quality across a range of materials and prints, including customized and canvas options. Delivery stands out as fast and reliable, with multiple mentions of quick delivery and accurate measurements, ensuring items arrive promptly and fit expectations. Customer service and reliability are highlighted through courteous, helpful staff, a user-friendly site, and a smooth ordering experience, with several buyers noting helpful interactions and the ease of ordering and reordering. Overall, customers repeatedly celebrate strong value, clear product representation, and positive purchasing experiences across fabric quality, customization, and delivery.
I placed an order of over 400 Euros on August 8th and to this day it is still being prepared. I had to send an email to find out what was going on and the only response I received was that there were technical problems. But no information on the delay and no proposal for a commercial gesture.
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience, indeed, we encountered a technical problem with the printing of your poplin. We are dependent on our machines and unfortunately when they have a problem, we do everything we can to resolve it and/or find a solution that can suit as quickly as possible. We have sent you an email to inform you.
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Acheteur Vérifié
Rating: 4 out of 5
Despite sometimes long delays, customer service is top-notch and the quality is always there!
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Response from TISSUS PRICE
Hello,
We sincerely thank you for the comment you left about your order. We are delighted to know that our products and services have met your expectations.
Your satisfaction is our priority, and knowing that you appreciated your experience with us is the best reward for our entire team.
Thank you again for your trust and to
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Acheteur Vérifié
Rating: 1 out of 5
Almost 60 euros for 4m of brushed cotton, even fireproof it's not a gift, if I had known it was a stupid tap I would have abstained and taken it at the theater or ordered a roll of 50m from BS for 200 euros, anyway, too bad for me
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to the description and good value for money
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Acheteur Vérifié
Rating: 2 out of 5
1st order no problem, 2nd order, printing issue on fabric... supposedly normal so if I don't like it I return it at my expense...
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Response from TISSUS PRICE
Hello,
We are sorry that the design of the product does not please you. But we indicated to you during our email exchanges that the kit has no defects, the pattern was created this way.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at the address sav@
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Acheteur Vérifié
Rating: 1 out of 5
very disappointed with Tissu Price. They refused to cancel my order even though it had not yet gone into production. I will not order from Tissu Price again.
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Response from TISSUS PRICE
Hello,
We would like to inform you that when we received your call regarding the cancellation of your order, it had already been printed and was ready to be shipped. Unfortunately, once an order has reached this stage, it is no longer possible for us to cancel it.
We understand that this may be disappointing and we apologize for any inconvenience this may cause.
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Acheteur Vérifié
Rating: 1 out of 5
Hello. Actually, I did not receive my order. The package seems to have been lost. I would like Tissu Price to resend it to me!
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message on July 3, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. An email has been sent to you in response informing you that the After-Sales Service will get back to you once the investigation is completed. We thank you for your understanding and look forward to hearing from you.
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Acheteur Vérifié
Rating: 4 out of 5
Pleasantly surprised, the order matched exactly what I had ordered. I also took bias tape and webbing, and they were very good too at a very interesting price.
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Acheteur Vérifié
Rating: 4 out of 5
Good experience.
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Acheteur Vérifié
Rating: 4 out of 5
The shipping and delivery times are fast. The item matches the description.
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the quality of the fabric and the choice!
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Acheteur Vérifié
Rating: 1 out of 5
Be more attentive to customers and do not contest a complaint when it is justified. One does not charge for an order not correctly recorded and not sent, .......
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience you encountered. Our After-Sales Service has already contacted you to immediately send you the missing items following the computer bug you experienced. We thank you for your understanding and look forward to seeing you soon on our online store TISSUS-PRICE.com. Best regards, Aurelie TISSUS
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Acheteur Vérifié
Rating: 4 out of 5
Delivery quite fast and products corresponding to the order. However, difficult to reach by phone
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Acheteur Vérifié
Rating: 4 out of 5
The quality and choice of products
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to report product conforms to my expectations Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
very good value for money Care in preparing the order but preparation time a bit long, always from 48 to 72 hours Delivery with colissimo tends to drag on even for a 24-hour delivery count on 3 to 4 days
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Acheteur Vérifié
Rating: 4 out of 5
Fabrics received quite quickly.
Of very good quality
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Acheteur Vérifié
Rating: 1 out of 5
write only in French without possibility of translation
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Response from TISSUS PRICE
Hello,
we apologize for this inconvenience, at the moment the translation is still not available. We do our best to satisfy our customers. We wish you a good day.
Sincerely
Aurelia
Price Fabrics
Hello,
we are sorry for this inconvenience, at the moment the translation is not yet available. We do our best to satisfy our customers. We wish you
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Acheteur Vérifié
Rating: 4 out of 5
Product quality meets my expectations and competitive price, however the delivery conditions are not respected by the dpd carrier. After sending a confirmation email of the date and time slot for delivery 24 hours in advance, for which we organize to receive the package, dpd sends an email canceling the delivery on the scheduled day while someone was mobilized at the address.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive exactly what I ordered? I called customer service, and I had to send an email to explain what was wrong which was returned to me twice undelivered?! So I am not at all satisfied! Best regards.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as quickly as possible. We thank you in advance for your understanding. Best regards. Aurelie TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I ordered twice, the first time a part of the kit was missing. The second time I ordered on May 2nd and I am still waiting, it is May 22nd after calling twice. Too bad the kits are nice. I don't know if I will recommend.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that your order left our premises on May 21, 2024, you have also received the tracking number.
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Acheteur Vérifié
Rating: 1 out of 5
Did not receive my order.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that our customer service team is already informed of your situation, and we will get back to you
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and generally good quality of fabrics. Haven't tested the last order yet.
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