The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
I placed an order of over 400 Euros on August 8th and to this day it is still being prepared. I had to send an email to find out what was going on and the only response I received was that there were technical problems. But no information on the delay and no proposal for a commercial gesture.
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience, indeed, we encountered a technical problem with the printing of your poplin. We are dependent on our machines and unfortunately when they have a problem, we do everything we can to resolve it and/or find a solution that can suit as quickly as possible. We have sent you an email to inform you.
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Acheteur Vérifié
Rating: 1 out of 5
Almost 60 euros for 4m of brushed cotton, even fireproof it's not a gift, if I had known it was a stupid tap I would have abstained and taken it at the theater or ordered a roll of 50m from BS for 200 euros, anyway, too bad for me
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it
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Acheteur Vérifié
Rating: 2 out of 5
1st order no problem, 2nd order, printing issue on fabric... supposedly normal so if I don't like it I return it at my expense...
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Response from TISSUS PRICE
Hello,
We are sorry that the design of the product does not please you. But we indicated to you during our email exchanges that the kit has no defects, the pattern was created this way.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at the address sav@
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Acheteur Vérifié
Rating: 1 out of 5
very disappointed with Tissu Price. They refused to cancel my order even though it had not yet gone into production. I will not order from Tissu Price again.
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Response from TISSUS PRICE
Hello,
We would like to inform you that when we received your call regarding the cancellation of your order, it had already been printed and was ready to be shipped. Unfortunately, once an order has reached this stage, it is no longer possible for us to cancel it.
We understand that this may be disappointing and we apologize for any inconvenience this may cause.
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Hello. Actually, I did not receive my order. The package seems to have been lost. I would like Tissu Price to resend it to me!
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message on July 3, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. An email has been sent to you in response informing you that the After-Sales Service will get back to you once the investigation is completed. We thank you for your understanding and look forward to hearing from you.
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Acheteur Vérifié
Rating: 1 out of 5
Be more attentive to customers and do not contest a complaint when it is justified. One does not charge for an order not correctly recorded and not sent, .......
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience you encountered. Our After-Sales Service has already contacted you to immediately send you the missing items following the computer bug you experienced. We thank you for your understanding and look forward to seeing you soon on our online store TISSUS-PRICE.com. Best regards, Aurelie TISSUS
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Acheteur Vérifié
Rating: 1 out of 5
write only in French without possibility of translation
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Response from TISSUS PRICE
Hello,
we apologize for this inconvenience, at the moment the translation is still not available. We do our best to satisfy our customers. We wish you a good day.
Sincerely
Aurelia
Price Fabrics
Hello,
we are sorry for this inconvenience, at the moment the translation is not yet available. We do our best to satisfy our customers. We wish you
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive exactly what I ordered? I called customer service, and I had to send an email to explain what was wrong which was returned to me twice undelivered?! So I am not at all satisfied! Best regards.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as quickly as possible. We thank you in advance for your understanding. Best regards. Aurelie TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I ordered twice, the first time a part of the kit was missing. The second time I ordered on May 2nd and I am still waiting, it is May 22nd after calling twice. Too bad the kits are nice. I don't know if I will recommend.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that your order left our premises on May 21, 2024, you have also received the tracking number.
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Acheteur Vérifié
Rating: 1 out of 5
Did not receive my order.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that our customer service team is already informed of your situation, and we will get back to you
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Acheteur Vérifié
Rating: 1 out of 5
Still waiting for my order and no news from the company since a call the day after the order.
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Response from TISSUS PRICE
Hello,
we sent you an email on April 23, 2024 informing you of our technical issues, but we have not received a response from you.
We have put your order on hold.
We are waiting for your instructions.
Please contact us at 04.22.14.50.00
Best regards
Aurelie
Customer Service/TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I ordered minky fabric which is all soft, with little relief from the bubbles. It gives the impression of a worn fabric. I am very disappointed.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. Please note that you have a period of 30 days to return the purchased product from the date of delivery.
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality and rough cuts. I am disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed with the material.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. Please note that you have a 30-day period to return the purchased product from the date of delivery if it...
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Acheteur Vérifié
Rating: 1 out of 5
The fabric completely frays. I lost several centimeters on one side and it creates large ugly threads. Since I use it at a stand, it really doesn't look professional. I need to hem the entire length. Given the length, I need a machine that I don't have. I strongly advise against buying from this store. At this price, they could do the hemming!
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Response from TISSUS PRICE
Hello, We are sorry that the product does not meet your expectations. We remind you that we are an e-commerce fabric company and we do not have a sewing workshop. We suggest ordering a sample before placing your order to see if the product meets your expectations. Best regards, Aurelie
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Acheteur Vérifié
Rating: 2 out of 5
The fabric is not of good quality.
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Acheteur Vérifié
Rating: 2 out of 5
The reopening of the store as it was before the fire is really a plus for choosing fabrics.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on January 11 and NOT YET ARRIVED ON JANUARY 31.
It's a shame!!!
You will tell me it's the transport... it's not my problem!!!
I had an urgent need for this fabric!
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Response from TISSUS PRICE
Hello,
We would like to express our sincerest apologies for the inconvenience you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible.
We assure you that our customer service team is already informed of your situation, and we will get back to you.
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Acheteur Vérifié
Rating: 2 out of 5
The color gradient seen on the site was not the same when I received it. There was an absence of red.
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Response from TISSUS PRICE
Hello, Your order concerns fabric samples. Samples do not always allow for the entirety of a pattern due to the size that this pattern can be. We remind you that you can place an order for 50cm to obtain more fabric and discover the entire pattern if needed. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed with the quality of one of the items, mustard yellow nautical faux leather, the faux leather looks nothing like those previously purchased, what a shame.
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Acheteur Vérifié
Rating: 1 out of 5
I strongly advise against the mini gloves kit for children in microfiber.
After cutting, the fabric is impossible to sew. It frays and if you pull a little on it, it falls apart
8.90€ to the trash.....
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Acheteur Vérifié
Rating: 1 out of 5
The Christmas calendar kit is very difficult to make; the drawings and numbers are not centered, the assembly is quite incomprehensible. If we recenter the images, the fabric and elements are sometimes very, very tight. I am disappointed; I had already reported this problem for a beginner sewer, and nothing has changed this year. Moreover, it seemed that we were entitled to a bias.
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Response from TISSUS PRICE
Hello, we are sorry that you were not satisfied with this kit. We remind you that we do not add accessories to this product as indicated in the description, and you can find a detailed explanatory tutorial on our blog: https://www.tissus-price.com/smartblog/tuto-calendrier-de-l-avent-en-tissu-n97. You will see how to sew it easily, how to center your...
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Acheteur Vérifié
Rating: 2 out of 5
I bought the children's gloves kit for pets + Reversible Pot Holder kit + a personalized shopping bag. I find that the kits are incomplete. For me, a kit includes all the necessary materials to complete the project) + a manual or a link to find the video. Your products are great, it's a shame that the seam allowances are missing, which makes the creations shrink. Your project.
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Response from TISSUS PRICE
Hello, for ecological reasons, we remind you that all the tutorials for our kits are available online on our blog here: https://www.tissus-price.com/smartblog Most of our kits are complete and some products are called "coupon" in order to be able to complete them with other products of your choice as indicated in the description. Of course, you can always improve.
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Acheteur Vérifié
Rating: 1 out of 5
No news about my order. Still being prepared...
Difficult to evaluate
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Acheteur Vérifié
Rating: 1 out of 5
5 items ordered and one is missing.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. In order to quickly resolve the problem encountered and send you the forgotten product, we invite you to contact our customer service at [email protected] indicating the missing product and confirming a delivery address again. We thank you for your understanding and remain at your disposal. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
I have not yet received the order
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Response from TISSUS PRICE
Hello, your package is on its way. It will soon be delivered to the relay point you chose when placing your order. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
order placed on October 20 and still no news... disappointing
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Response from TISSUS PRICE
Hello, after checking your order, one of the kits you ordered is a product that we print on demand and its preparation time can vary from 2 to 7 working days. We confirm that your order has been finalized and shipped today. You should receive it by November 3, 2023. We thank you for your understanding and wish you a
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Acheteur Vérifié
Rating: 2 out of 5
I ordered 2 meters of polar fabric with short pile before confirming my order (10 minutes before) I called Tissu Price to confirm that it is indeed short pile polar because
Previously (at Tissu Print) they made a mistake.
The lady on the phone confirmed to me that it is indeed short pile polar, I received my order and I got silky polar, I called saying there is a mistake, we
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Response from TISSUS PRICE
Hello, we are really sorry for this mistake and would like to apologize for this inconvenience. Our customer service contacted you today to quickly provide a solution. Not having received a response, please do not hesitate to contact me again at 04.22.14.50.00 or by email at [email protected]. Thank you in advance for your help and understanding and I re
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Acheteur Vérifié
Rating: 1 out of 5
This fabric sold as linen is not. Moreover, the color called caramel is actually more of a brick orange.
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Response from TISSUS PRICE
Hello, we confirm that the received fabric has a natural composition of 100% linen. Therefore, it is a brown linen fabric as you ordered. We remind you that we also have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. We remain at your disposal.
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Acheteur Vérifié
Rating: 2 out of 5
Order from 14/10 not received, tracking stopped on 18/10, no response to my follow-up. This company that I appreciated no longer does the job, that is to say selling sewing materials at reasonable prices. Too bad.
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Response from TISSUS PRICE
Hello, a response message may have been sent to you on 24/10/2023 regarding the shipment of your order. Unfortunately, the textile industry is facing price increases on certain materials, but we always try to offer competitive prices for everyone. We thank you for your understanding and wish you a good reception. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Fabric reviewed in bulk, poor printing not corresponding to the kit, wrong pattern size.
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Response from TISSUS PRICE
Hello, it seems that you did not order a kit or printed fabric on our site. Your recent order with us included taupe minky fabric with star relief and pink double gauze with golden sparkles, and in a small transparent bag, golden lurex piping. Please feel free to look for the contact details of the merchant site where you ordered to be able to contact them.
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Acheteur Vérifié
Rating: 1 out of 5
We ordered a fabric 3m wide and it is 290cm! While we needed 3m!!
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Response from TISSUS PRICE
Hello, we are sorry but the fabric you ordered is listed as 280cm wide as indicated on our site, on your delivery note and your invoice. We do not have burlington fabric in 300cm width. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Super disappointed with the customer service. I wasn't offered anything even though the fleece is not of good quality at all.
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Response from TISSUS PRICE
Hello, our customer service has contacted you providing the return procedures and specifying that our sample service allows you to check the quality, appearance of a product and the possibility of testing it. In your case, you had already used the product and we cannot take it back. The product you ordered corresponds to batting and this item does not hold up.
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Acheteur Vérifié
Rating: 2 out of 5
The black color bleeds onto the light colors on my advent calendar, and it would be nice to make more videos on assembling your products like the oven mitts for example.
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Acheteur Vérifié
Rating: 2 out of 5
The carrier delivered with a 24-hour delay. Too bad.
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Acheteur Vérifié
Rating: 2 out of 5
Lack of precision in the description of the sponge fabric. The sponge is velvet, impossible for the child to wipe their mouth with this bib for children.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with your purchase. The material received is not velvet but corresponds well to bamboo sponge, which is known for its absorbent properties. It has also been tested with children before being put on sale. We recommend making these towels by doubling them if you want them to be even more absorbent with a little more.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive a fabric, but a very poorly cut cloth of poor quality.
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Response from TISSUS PRICE
Hello, your order includes wide cotton canvas. After checking, it has been prepared with care and you should normally have an additional margin on its cut. If the product is damaged or if you did not receive the correct fabric, please do not hesitate to contact us with supporting photos at our address [email protected] or at 04.22.14.50.00. Best regards. Reb
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on Friday evening, sent a message because I forgot a reference, called on Monday morning just at opening so the order had not yet been processed to add the reference and I was told that it was not possible as it had already been processed which I doubt. Very disappointed this time because I have been ordering for years and every month with significant amounts!!
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Response from TISSUS PRICE
Hello, Unfortunately, I am sorry but we have checked the status of your order and despite your email and your call, it had already been prepared quickly. The fabrics were therefore cut and shipped on a roll. We are one of the few companies that accept the fact that you may forget a product and to create a voucher to avoid paying for it.
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Acheteur Vérifié
Rating: 1 out of 5
Metallic fabrics arrived very damaged at the creases. (Every 20 cm!!!) Impossible to work with.
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Response from TISSUS PRICE
Hello, we are truly sorry for this inconvenience. A return label has been sent to you so that we can recover the damaged fabrics and refund you. We thank you in advance for your help and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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