The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Delivered quickly, which is the only positive point.
The scuba is not as described, I had called customer service beforehand, who confirmed to me that it was thick and held like neoprene. But it is thin and soft. Moreover, the print is of poor quality with white spots everywhere. I sent photos to protest, no response. Very dissatisfied.
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Acheteur Vérifié
Rating: 2 out of 5
mediocre quality product, looked better on screen than in reality. example: printed fabric: large white band on the entire ordered piece, it seems to be a white fabric printed on demand over the ordered distance. many folds were present during printing so when we iron for sewing we find large white spots in the middle of the fabric it ruins it
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Acheteur Vérifié
Rating: 2 out of 5
Thank you for your speed. I am completely
satisfied with my order
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Acheteur Vérifié
Rating: 1 out of 5
Not received!
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Response from TISSUS PRICE
Hello, your order was delivered on 12/10/2020. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The fabrics are so poorly cut that on each cut, I lose 20cm.... on a length of 1.5m, the loss is not bad...
I am unhappy with my order.
If I can send you the photos. It's not very professional. Too bad
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Response from TISSUS PRICE
Hello, our fabrics are cut with an extra margin so that you have the desired length. We invite you to measure the length and width to ensure that it is not the width measurement which is often 1.50m or to contact us at [email protected] with photos of the product. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
The nautical leather looks nothing like leather!, false description, it's just a very ugly fiber braid, so be careful for the return of the product, it's at your expense! No gesture for their mistake, the communication team needs to review the definition of leather appearance.. I'm wasting time and money, thank you
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
This is the first time I order online and I am delighted! I picked up my order at the drive! Delighted with always a very good welcome
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Acheteur Vérifié
Rating: 2 out of 5
The package does not arrive at the indicated address despite reporting to customer service and the comment written on the delivery. Disappointing to pay delivery fees (x3) and travel 14km (x3) to pick up the package. However, the merchandise is of very beautiful quality.
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Response from TISSUS PRICE
Hello, We are sincerely sorry for this inconvenience and confirm that we have reported this delivery issue to your DPD transport agency. A commercial gesture has also been sent by email to apologize for the inconvenience caused. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time not respected. Quality of the fabrics disappointing
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you have a period of 30 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Delivery took about a month, incorrect tracking number, nothing indicating package delivered,...
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Response from TISSUS PRICE
Hello, The tracking number that was sent to you by email is valid and you can track your package on the website www.dpd.fr. We remind you that shipments to Belgium are unfortunately a bit longer due to the health crisis and we thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
It's been 15 days since the package was sent, and it is located 1 hour from my home... every day my delivery is canceled without reason or explanation, without even informing me beforehand!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we have contacted your carrier to indicate an imperative for delivery so that your package is delivered to you as soon as possible. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Materials and quality did not meet my expectations, a HUGE shrinkage on the fleece washed at 30 degrees and on the oeko-tex cotton it becomes cardboard after the first wash.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. The fabrics you ordered are recommended to be washed at 30° on a cotton cycle. We kindly ask you to provide us with photos of the issue encountered at the address [email protected] Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Very long delivery.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We remind you that due to the health crisis our delivery times were about 14 days as indicated on our site. This delay should soon decrease in order to resume shipping within 96 hours. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 1 out of 5
Package not received. Waiting for customer service...
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Response from TISSUS PRICE
Hello, We sincerely apologize for this inconvenience, we have conducted an investigation and opened a dispute with your delivery agency so that they can inform you where your package was delivered. We will keep you updated. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
All the fabrics are perfect thank you
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Acheteur Vérifié
Rating: 1 out of 5
To evaluate, the order would need to be processed
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Response from TISSUS PRICE
Hello, your order was shipped on 22/05/2020. We remind you that due to Covid-19 our delays are about 14 days. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order not received. So it's difficult to give an opinion!
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Response from TISSUS PRICE
Hello, Your package was delivered to the mailbox on 23/05/2020. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
My order was placed on 19-04-20, and I still have no news, yet I was debited during the week!
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Response from TISSUS PRICE
Hello, Your order has been put on hold; an email and a voicemail have been sent to inform you that a product in your order is out of stock. We would like to know how to resolve this issue. Awaiting your response, we remain at your disposal at 04.22.14.50.00 or at [email protected]. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
No possibility to see where my order is
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Response from TISSUS PRICE
Hello, you can track the status of your order by logging into your Tissus Price account and clicking on "Order History", a tracking number has also been automatically sent to you by email so that you can follow the delivery of your package.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
When I placed my order, delivery was 96 hours. My account was barely debited, delivery took about 2 weeks!!..........Not very cool information.
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Response from TISSUS PRICE
Hello, Following COVID-19 we remind you that our usual 96-hour deadline unfortunately cannot be taken into account and that the deadline has been extended to 14 days as indicated on our site. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Never received!!!!
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Response from TISSUS PRICE
Hello,
Your order was delivered on 07/04/2020 by your carrier against signature. Feel free to visit www.dpd.fr to access the proof of delivery.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise is okay, but I waited more than 3 weeks. The email I received indicated that the package was at the post office on April 4 and I received it on the 14th. Even though we know there can be delays, other goods ordered elsewhere were only 2 days late.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience. We remind you that due to Covid-19, our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your service. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Sample never received :-( Very disappointed with your service!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, mail distribution was indeed disrupted during the Covid-19 period. We invite you to send us an email with your sample request so we can resend it to you by mail as soon as possible. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I am sorry to inform you that I will not accept your package; I sent a letter to this effect on March 29, five days after my order; I have a right of withdrawal of 14 days. Thank you for taking note of this and refunding me the amount paid. Best regards.
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Response from TISSUS PRICE
Hello, we thank you for informing us and we would like to let you know that as soon as we receive the return of your package, we will proceed with the refund of your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I have left emails and tried to reach you by phone, no one has ever responded to me. I am a craftsman and I make between 500 and 700 dance costumes and I needed your services. Since I never received responses to my messages, I ordered from someone else.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We do not have any email from you associated with your account. We remind you that we can be reached at 04.22.14.50.00 and at [email protected] for any information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Package delayed
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise does not correspond at all to the image on your site nor the fabric description. I am really disappointed with the quality of the fabric.
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Response from TISSUS PRICE
Hello, we apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I was very disappointed with the surprise gift for my birthday. A piece of faded green fabric that is really very ugly, just good for using as a mop... I would have gladly done without the frustration upon seeing it. I was expecting a nice little coupon or an item worth 10 or 20, but this... Better not to offer anything.
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Response from TISSUS PRICE
Hello, we try to offer different surprise gifts so that there is something for all tastes without being too repetitive. However, we hope that the fabric coupon received will be useful for a future project. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fabrics not received 2 out of 3 times.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we invite you to send us by email to [email protected] the missing items from your package so that we can resend them to you quickly. In the meantime, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
It's been a week since I ordered and I still haven't received anything. And I don't get a response when I ask where my package is.
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Response from TISSUS PRICE
Hello, a response email was sent to you on 25/11/2019, the same day as your message informing you of delivery disruptions due to the bad weather that many carriers have experienced. Our service strives to respond to you quickly by email, and do not hesitate to contact us at 04.22.14.50.00 if needed. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Package that was supposed to be delivered on 15/11/19, delivery impossible by DPD, rescheduled to 18/11/19 and delivery still impossible, I warned that if the package is not delivered today before 5 PM, it will be returned to the sender, total incompetence of the carrier
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Response from TISSUS PRICE
Hello,
We are sincerely sorry for this inconvenience. We have reported this information to your carrier hoping that it does not happen again. A refund as well as a commercial gesture have also been provided upon receipt of the return. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order canceled, fire in the warehouse Awaiting refund
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Acheteur Vérifié
Rating: 1 out of 5
Order not delivered due to a fire at the store. Still waiting for a refund.
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Acheteur Vérifié
Rating: 1 out of 5
Not having received my order or a refund after the fire, I cannot evaluate...
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Acheteur Vérifié
Rating: 2 out of 5
I placed my order on 24.09 at 6 PM
So no delivery ... and for now, neither fabric nor refund. Please inform me when you have recovered after this terrible fire. I definitely do not want to be delivered because I am leaving on 06.10 for 7 months in Guadeloupe; however, if you can send it to me in Guadeloupe, at my shipping cost, I am ready to maintain my order.
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Acheteur Vérifié
Rating: 1 out of 5
Deplorable: a long wait to obtain the samples and the samples do not resemble their presentation. At least the samples will have served to avoid placing an order.
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, fabric no longer manufactured, I ordered the trim available on the site but there was not enough quantity
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has reached out to you as soon as possible to resolve this shortage and offer you the missing product in different stock as soon as we receive our restock. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
The order never arrived at my home. I contacted customer service twice who did not provide me with any information and does not seem very concerned about my request.
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Response from TISSUS PRICE
Hello, our customer service has already reached out to you several times regarding this matter and an investigation is underway so that your delivery person can contact you to inform you where your package was dropped off. We are doing everything possible for your delivery agency to get back to you quickly. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Package arrived reconditioned by the post. In your opinion, I only received my package today.
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. Our customer service has contacted you by email to resolve the issue encountered and a complaint has been made to your delivery company. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on July 27 and since then (we are on August 12) no news, not even a little email to say there is a delay. No way to reach anyone and on the order tracking it says 'in preparation'. However, I have already been asked to evaluate my purchase twice. I will not renew my experience and I do not recommend this store to anyone...
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Response from TISSUS PRICE
Hello, we are sincerely sorry for this inconvenience. As indicated by phone, your package encountered a technical incident during delivery and we had to modify its trajectory so that it could be delivered directly to your home. We thank you for your understanding and remain at your disposal at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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