The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
well let's say... 7 days to receive three samples... I thought I was being generous... so I will never have my order because I'm leaving on Monday.... there you go
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience. The summer period as well as the sales period can indeed impact delivery times. However, you can place an order for pickup at a relay point and/or post office so that your package can be made available for you to collect upon your return. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The item ordered was not the one I ordered and when making the complaint with evidence, customer service does not acknowledge its mistake and asks me to return the package at my expense for a refund. However, in retail, when this kind of problem occurs, we send the item that the customer ordered while apologizing. Very disappointed
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Response from TISSUS PRICE
Hello, we are sorry but the product you received is indeed the one we offer on our site. In fact, we do not have another model of plain white pattern paper and the barcode corresponds to the one you received. Please feel free to return the item to get a refund. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Regular customer, generally I am quite satisfied, except when I have to contact customer service... Despite their mistakes, no commercial gesture has ever been offered as compensation... This time they sent me the wrong batting, sending me 5 mm thick instead of 2.5 cm (not the same price) despite their mistake I had to prove that it was not the item I ordered... Disappointed
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Response from TISSUS PRICE
Hello, our after-sales service has contacted you to recover at our expense the product received by mistake and we have sent you today the batting you ordered so that you can also receive it quickly. A commercial gesture has also been attributed to you at the bottom of our last email. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I cannot evaluate this order as I have not yet received it because it was delivered to someone else. Error by the post or Tissus Price?
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We have created a shipping slip so that Colissimo can take care of your package correctly and deliver it to your address. Following this issue, a commercial gesture has also been made, and we hope you will like this gift. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Incomplete package....
Waiting for follow-up....
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered and confirm that we have made a complaint to Colissimo regarding the theft you experienced with your package. As a commercial gesture, the missing products have been resent today to reach you as soon as possible. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Wrong fabric sent.
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Response from TISSUS PRICE
Hello, we are sorry for the preparation error you encountered. Our customer service has contacted you to retrieve the incorrectly received fabric and send you the correct product as soon as possible. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Fast delivery, but not careful: all my bias tapes were wrinkled, so there are creases everywhere, it's hell to sew. The lingerie elastics were tangled, and the lace of one was damaged during transport. Big disappointment.
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Acheteur Vérifié
Rating: 1 out of 5
Bravo. Order still hasn't arrived. Despite my daily calls, Tissus Privé seems to find this normal since nothing has been done to investigate the problem. Thank you for putting us in a nice predicament (I specify that a note was added to the order to explain the urgency (school fair). The order is announced maybe for June 17: 10 more days, well done and thank you.
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. We remind you that packages are not delivered during weekends and that public holidays as well as the preparation time for your order can impact the delivery time as indicated in our terms and conditions. A goodwill gesture has been sent to you by email to apologize for this inconvenience. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order still not received..
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. Our customer service has contacted you to provide more information about the tracking of the package that was left at the post office. We thank you for your understanding and wish you a good day. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Samples cut haphazardly and tiny. One of the materials was not the right one. Delivered 3 days later than expected. Too bad, it's a service that is very practical not only for buyers but also for fashion school students who can use it for their projects and need it to be neat.
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Acheteur Vérifié
Rating: 2 out of 5
The shades of colors are not at all the same as shown on the screen. We're talking about a slight difference but in reality, it's a big difference. Disappointed.
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 1 out of 5
You ask me to evaluate you but I still haven't received my order.
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Response from TISSUS PRICE
Hello, your order has been made available at the post office you chose. We invite you to go pick it up with an ID. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I was very disappointed. The sample was too small
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Response from TISSUS PRICE
Hello, we remind you that you can order several samples if needed and that we start selling from 50cm if you need a larger area of fabric. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Product not at all compliant Unusable Not happy at all
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric corresponds well to your search. You can also return it if it does not suit you. Best regards. Rebecca TISSUS
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Acheteur Vérifié
Rating: 1 out of 5
I was never able to place my last order as my credit card was refused by your services even though it had been validated during my sample request. No problem with my bank. So very disappointed. I made a request for a bank transfer that never went through. That's it for me with Tissus-price even though I was excited about your site.
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Response from TISSUS PRICE
Hello, Your credit card payment worked well but we have not received any bank transfer. We remind you that bank transfers must be made by logging into your bank and then registering our bank details. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Package arrived in a pitiful state. Opened, torn. The fabrics took a hit... and some are torn, making them unusable. Moreover, on Monday morning, customer service assured me that my package was ready and labeled, ready to ship since Friday evening. However, on Monday evening, I received a call from customer service asking for my agreement to replace a product that is no longer in stock. Why did they lie to me?
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The delivery time was not respected. The fabrics are of mediocre quality.
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality fabrics, there are holes in some fabrics. The site to avoid.
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Response from TISSUS PRICE
Hello, we are sorry for the inconveniences encountered. Regarding any fabric defect, please do not hesitate to contact our customer service directly at 04.22.14.50.00 or at the address [email protected]. We also remind you that we have a sample sending service so you can judge the quality of a fabric yourself. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order still not received although my package would be at the pickup point when it is not
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Response from TISSUS PRICE
Hello, as indicated by email, your order is indeed available at the pickup point 'Coquelicot' with proof of signature from this point. If they do not provide you with any package, do not hesitate to request a letter attesting to the non-receipt of this package to forward to Colissimo services. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Fabric received folded (velvet too) mediocre quality.
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Response from TISSUS PRICE
Hello, our velvet fabrics are sent folded because they do not wrinkle. However, we pay attention to other fabrics that may show crease marks that do not come out, such as our faux leathers, our oilcloths, or our waterproof fabrics. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Very poor quality faux leather
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Response from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Delivery problem, I still have not received my order to this day... so it's hard to rate this site objectively.
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Response from TISSUS PRICE
Hello, We are sincerely sorry for this inconvenience. Our After-Sales Service is doing everything possible to resolve this delivery issue with Colissimo as quickly as possible. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
2 pieces out of 5 received and 3 euros in shipping fees. I find this unacceptable.
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Response from TISSUS PRICE
Hello, we are sorry but we do not have any shipping costs at 3€. Our shipping fees start at a minimum of 4.99€. As for your order, it has been sent in its entirety, we invite you to check the entirety of your packaging or to contact our after-sales service directly at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I ordered fabric pieces that were supposed to be 40x60cm. Customer service assured me that the cotton would not shrink when washed at 30°. However, the 8 pieces did shrink, despite being washed at 30° on a delicate cycle; they all lost between 3 and 5 cm in length and width. I informed customer service, but they offered me no compensation. Therefore, I now have to buy more fabric to finish my project.
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Acheteur Vérifié
Rating: 2 out of 5
Not respecting delivery deadlines is a lack of seriousness, especially when you call and are assured that it will arrive... 96 hours is just the order preparation time and not the delivery time
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Response from TISSUS PRICE
Hello, the deadlines for your order were respected. Indeed, as indicated by phone and in our T&Cs, 96 hours is the delivery time. Your order was placed on a Sunday, we shipped it on Tuesday (preparation time) and it was delivered to you on Friday. Please feel free to consult our T&Cs directly for more information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
It's been a month since I ordered 5 samples and I still haven't received anything, you can imagine that my rating for you is 0 on everything. And not a single email to let me know where my order is. I ordered my product from a competitor and received my order in a week. I don't think I can order from you again. Best regards
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Response from TISSUS PRICE
Hello, Your sample envelope was delivered 3 days after your order was placed. As we indicated by email, we resent them as a commercial gesture so that you could receive them if that was not the case. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
A waiting time of one month is incredible, moreover the order does not satisfy me since what I requested is not included but has been paid for
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Response from TISSUS PRICE
Hello, following strike movements in Belgium which we informed you about by email, we are sorry that you experienced a delay in the delivery of your order, which is why a commercial gesture has been sent to you. Furthermore, your order has been sent in its entirety, with all the items you ordered. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The stock indicated on the site was 2m70, so I placed my order for 2m50, and in the end, there was only 2m left, so I couldn't get my order. However, I was refunded.
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Acheteur Vérifié
Rating: 2 out of 5
Insufficient quality
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Response from TISSUS PRICE
Hello, we remind you that we have a service for sending free samples via our online store that allows you to check if the fabric meets your needs. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
The delivery was not made at the scheduled time and I wasted a morning waiting for it for nothing.
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Response from TISSUS PRICE
Hello, we apologize for this inconvenience. This is an exceptional incident with your delivery person who unfortunately had to postpone the delivery to the next day you chose. We thank you for your understanding and remain at your disposal.
Best regards.
Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Received damaged fabric
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. Our After Sales Service has already contacted you to resolve the issue encountered. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I am very unhappy with the quality of the fabric, it is so thin that you can see through it and yet it is supposed to be canvas. Mrs. Bouregaya.
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Response from TISSUS PRICE
Hello, we remind you that we have a free sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 2 out of 5
,take a photo to prove their color error after 2 phone calls, do promotions with you, we are not winning,
to redo an order with 6 euros 90 in fees, I don't think I will follow you in the future
.
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Response from TISSUS PRICE
Hello, please excuse us but we do not understand your request. In case of preparation error, it is necessary to obtain a photo so that we can retrieve the fabrics sent by mistake and send you the correct ones without any shipping costs added to your charge. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Impossible to find a slot with the delivery person.
I requested a refund
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Response from TISSUS PRICE
Hello, as indicated by email, your carrier can drop off your package at a partner relay point with the delivery agency near you or leave it directly at the agency if it is not too bulky. If this is still impossible for you, we will take back this package and process the refund for your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I ordered wax fabric, it arrived with large stickers certifying its quality that are very difficult to peel off. I sent a complaint message and was advised to use an iron on the fabric to remove them and then wash it. I followed these instructions, the stickers came off but the glue remained, a good part of the fabric is unusable, I am very unhappy.
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Response from TISSUS PRICE
Hello, all wax fabrics have these labels that should be removed as our customer service advised you, preferably with steam from an iron. This way, it comes off easily and leaves no glue residue. If it persists, try washing your fabric again or using a sponge like Spongex to remove the glue residues. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
I had ordered a quantity greater than the stock. I was automatically given what was left in stock, which is 1m to make a jacket and another meter of a different fabric to make a blouse. Knowing that I am 1.71m tall, what am I supposed to do with this 1m?? I am very disappointed and on top of that, I received a harsh email specifying that it was my fault. I do not recommend this site as there is no dialogue.
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Response from TISSUS PRICE
Hello,
We are sorry but you entered a quantity of "1m" when placing your order on our site as shown on your invoice. We could not intercept your order in time as it had already been processed by the post office to try to add more meters. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Disappointed with the fabric, not thick enough for a deck chair. Moreover, I received the end of the roll which is defective.
Very fast delivery.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric meets your needs. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Following the receipt of my package, I realize that I am missing a product, I have still not received a response from customer service.
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Response from TISSUS PRICE
Hello, it seems that our emails were received in your spam folder. Following our phone conversation, the missing product has been resent to you by mail. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
No customer arrangement when an order of fabrics is incomplete due to poor stock management.
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Response from TISSUS PRICE
Hello, our After Sales Service has contacted you by phone and email several times to find a solution together. Since you were not interested in any other product, we refunded you as you wished. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality fabric. I will not order fabric online again.
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Response from TISSUS PRICE
Hello, the fabric you ordered is of good quality and is also Oeko-Tex certified. We remind you that we have a service for sending free samples via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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