Customer reviews of TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 09/07/2018 à 17h43

Fast reception and impeccable quality of the received fabrics. I highly recommend.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 30/06/2018 à 17h46

My discount voucher was not taken into account and I received a stained fabric, as if faded by the sun.

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Response from TISSUS PRICE Published on 06/07/2018

Hello, we are sorry but you do not have any discount voucher for your first order. Our after-sales service will get back to you regarding the defect you encountered. Please feel free to send us a photo at [email protected]. Best regards, Rebecca TISSUS PRICE.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 29/06/2018 à 15h18

Fast delivery but a width of 1.50 m is not a value of 1.46 to 1.48 indeed the cut is not straight and wavy. Be careful with the nature of its use. An evaluation of a product should not be based on an evaluation such as you presented to me, I will try to forget you, best regards

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Response from TISSUS PRICE Published on 19/07/2018

Hello, our widths are indicated in the product description and this is a measurement we cannot afford to recut. We also remind you that the indicated widths do not include the fabric's selvedge. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 24/06/2018 à 18h02

Haven't received my order yet. It's been 8 days

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Response from TISSUS PRICE Published on 05/07/2018

Hello, we apologize for the inconvenience you encountered. Our After-Sales Service has already contacted you to offer you a goodwill gesture, and we have directly reported this information regarding the delay to Colissimo services. We remain at your disposal if needed by email or at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 23/06/2018 à 06h40

Package delivered on time. Extremely disappointed by the quality of the faux leather. Once sewn, it tears easily when pulled slightly. And the fusible interfacing does not stick.

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Response from TISSUS PRICE Published on 28/06/2018

Hello, our faux fabrics are of quality, so we invite you to sew them with leather needles and polyester thread. Regarding our fusible interfacing, remember to place the shiny side against the fabric so that it adheres properly, and if necessary, use the steam from your iron. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 12/06/2018 à 15h03

I ordered elastic lace: I received an elastic fabric so thick that it cannot be called lace.
Sorry.
Moreover, I paid as much for shipping as for the fabric.

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Response from TISSUS PRICE Published on 22/06/2018

Hello, the fabric you ordered is actually guipure, hence its name "Guipure lace"; it is indeed thicker and can be used to embellish a garment or an accessory as indicated in its description and shown by its weight. We remind you that we have a free sample service. Best regards, Rebecca TISSUS PRICE.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 02/06/2018 à 20h29

Wrong fabric delivered, it turns out that the correct one is out of stock. Responsive and friendly customer service but useless...

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Response from TISSUS PRICE Published on 08/06/2018

Hello, we are truly sorry for the problem you encountered with your fabric. Unfortunately, we were unable to obtain the correct one to send you and therefore had to quickly proceed with the refund of your order. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 28/05/2018 à 10h26

Some products from my order were damaged. Skai full of bad creases. Very disappointed with this order. However, fast delivery.

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Response from TISSUS PRICE Published on 01/06/2018

Hello, our After Sales Service has contacted you today to resolve the issue encountered. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 23/05/2018 à 11h38

My order was not delivered correctly because there was a misunderstanding and they do not respond to my email

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Response from TISSUS PRICE Published on 25/05/2018

Hello, we are sorry but due to the missing fabric you indicated that you wanted a replacement of fabric and not a replacement of the missing fabric. Your order was therefore sent as you wished and we have provided the correct fabric as a replacement. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 22/05/2018 à 11h28

(purchase of 2 rolls of fabric of 30m: 630 Euros) Despite a special request due to the short deadlines we wanted, the delivery of the fabric was postponed twice. After going to pick it up ourselves at the transport agency, several kilometers from the desired delivery location. The fireproof fabric arrived stained in several places, so it is not possible to wash it.

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Response from TISSUS PRICE Published on 25/05/2018

Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 14/05/2018 à 15h10

Some fabrics received did not match their description. Others were damaged. When contacted, customer service treated me very poorly and only offered me a €10 voucher to compensate for the loss (40€ of unusable fabric). Definitely my last order.

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Response from TISSUS PRICE Published on 17/05/2018

Hello, We are sorry for the inconvenience you encountered. Our After-Sales Service has already reached out to you. We remind you that we have a free sample sending service via our online store that allows you to check if the fabric matches your search. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 11/05/2018 à 19h12

Stained fabric.

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Response from TISSUS PRICE Published on 17/05/2018

Hello, please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the problem as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 15/04/2018 à 13h58

Good quality fabrics for super. Not too many choices in large sizes.

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Response from TISSUS PRICE Published on 18/04/2018

Hello, we thank you for your feedback. We are trying to expand our range of fabrics in large widths to offer more choices. If you are looking for a specific fabric, do not hesitate to contact our customer service at 04.22.14.50.00 or at [email protected] Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 15/04/2018 à 00h56

Very poor quality fabrics. I ordered cotton and received plasticized fabric with a very bad smell and difficult to wash. Out of 5 different fabrics, 4 are affected by these problems. Completely disappointed.

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Response from TISSUS PRICE Published on 18/04/2018

Hello, you ordered coated fabrics which explains the "glossy" appearance as well as the smell of these fabrics. Indeed, these fabrics are treated with linseed oil-based varnish to make them waterproof. We remind you that we have a customer service but also a sample sending service. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/04/2018 à 05h55

After payment no delivery...

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Response from TISSUS PRICE Published on 13/04/2018

Hello, your order was delivered as agreed on 12/04/2018 by your carrier DPD. A signature was also provided since the package was against signature. In case you have not received your package, we invite you to contact your agency as well as our customer service by email or at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 01/04/2018 à 08h34

order form home delivery
delivery made to a relay point

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Response from TISSUS PRICE Published on 13/04/2018

Hello, we sincerely apologize for this inconvenience. We have reported this information to Colissimo and a commercial gesture has also been sent to you by email to apologize for this inconvenience. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/03/2018 à 16h53

I am still waiting for my package and I do not know if it has already been shipped by your service. After a cancellation of my order due to a computer problem with your store, it was supposed to be shipped to me as soon as possible, and since then I have been waiting. I hope to hear from you soon and I am now waiting for a nice commercial gesture from you.

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Response from TISSUS PRICE Published on 28/03/2018

Hello, please excuse us for this inconvenience. Due to a computer bug, the rest of your order has been shipped as indicated by phone so that you can receive it as soon as possible. A commercial gesture has also been made to apologize for this problem. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 22/03/2018 à 15h01

I am still waiting. I have only received a package of buttons so far... I would like to know where the rest of my order is...

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Response from TISSUS PRICE Published on 28/03/2018

Hello, please excuse us for this inconvenience. Due to a computer bug, the rest of the order has been shipped to you as indicated by phone so that you can receive it as soon as possible. A commercial gesture has also been made to apologize for this problem. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 17/03/2018 à 01h52

Poor packaging
Quality of the fabrics is really average

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Response from TISSUS PRICE Published on 13/04/2018

Hello, We are sorry for the inconvenience encountered. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/03/2018 à 18h07

Uncut board, straight with the visible line in black felt. Dirt stains and surprisingly damp on the edge. Disastrous delivery.

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Response from TISSUS PRICE Published on 28/03/2018

Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/03/2018 à 06h20

Order still not received. Very disappointed by the delays. The order took a long time to be sent even though I only ordered these pieces. Order placed on Tuesday evening and still not arrived. I would have liked it to be here for the weekend.

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Response from TISSUS PRICE Published on 28/03/2018

Hello, your order was delivered within 72 hours and this timeframe corresponds to our delivery times indicated in our general sales conditions. We also remind you that the preparation time is not included in the delivery time, so you should allow an additional 24-48 hours depending on the quantity of your order. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 09/03/2018 à 05h47

Satisfied with the product.

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Response from TISSUS PRICE Published on 28/03/2018

Everything is perfect, fast delivery, thank you.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 05/03/2018 à 08h02

Very long delivery times... Satisfaction survey received before the order.

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Response from TISSUS PRICE Published on 28/03/2018

Hello, your package was dropped off at the relay point you chose when placing your order. The order was indeed dropped off within 72 hours, which is within the delivery times we offer as indicated in our general sales conditions. We now wish you good sewing and remain at your disposal. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 05/03/2018 à 00h28

Not yet received the product.

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Response from TISSUS PRICE Published on 28/03/2018

Hello, your order was delivered to you on March 6, 2018, by your carrier DPD, who informed you of the different stages of tracking during the delivery of your package. It was also against signature for more security. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/02/2018 à 08h17

0 for me, very happy usually but I still don't have my order :( I was offered delivery on Thursday the 21st or Friday the 22nd. I suggested the 21st and was told it was impossible and I still have nothing.

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Response from TISSUS PRICE Published on 05/03/2018

Hello, we are sincerely sorry, the bad weather at the beginning of 2018 has indeed been quite difficult to manage in terms of delivery. Our partner DPD has done everything possible to deliver your order as quickly as possible despite the three additional days for your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 19/02/2018 à 19h03

On the site, it was marked that there were 2 meters of fabric left, then 1 or 2 days later I receive a call saying that there was no more fabric in stock...

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Response from TISSUS PRICE Published on 26/02/2018

Hello, we are sorry for the inconvenience you encountered. Our After Sales Service has contacted you regarding this issue to offer you a solution. Best regards, Rebecca TISSUS PRICE.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 15/02/2018 à 18h06

The website and product selection are good.
The purchase was made and paid on 27-1-2018.
But... the delivery to this day (15-2-2018) is poor
Respond to the various emails, only that they will respond as soon as possible. Asked how long the earliest possible, there is still no response
Question: Is this site reliable? What are the experiences of others

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Response from TISSUS PRICE Published on 16/02/2018

Hello, our customer service and after-sales service has already contacted you several times by email for several days to inform you about the delivery of your order. We remind you that we can also be reached directly at 04.22.14.50.00. Best regards, Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 13/02/2018 à 16h08

Fabric of very average quality, threads not in the ordered color

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Response from TISSUS PRICE Published on 15/02/2018

Hello, we are sorry for this inconvenience. We invite you to provide us with a photo of the product received that does not match the color you want by email at [email protected] so that we can resolve this issue for you. We remind you that we have a service for sending free samples. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 11/02/2018 à 16h50

Regarding item M7466 it is unusable for me as I received the explanation in 3 different languages: German, English, and Spanish. I did not receive it in French. I am a beginner in sewing and I am not able to translate it. If you could send it to me in my language: FRENCH, it would indeed be more suitable

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Response from TISSUS PRICE Published on 15/02/2018

Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the problem encountered as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/02/2018 à 06h20

Not received

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Response from TISSUS PRICE Published on 15/02/2018

Hello, we are sincerely sorry, the bad weather at the beginning of the year 2018 has indeed been quite difficult to manage from a delivery point of view. Our partner DPD has done everything possible to deliver your order as quickly as possible despite the additional days of your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 28/01/2018 à 08h08

The delivery by DPD is deplorable:
1) You have to choose a large time slot, which blocks half a day, or is straddling two half-days, then we are informed at the end of this time slot that, sorry, the delivery cannot take place that day, and that we must choose another day and another time slot
So I did not receive my package
2) The pick-up points are too rare

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Response from TISSUS PRICE Published on 05/02/2018

Hello,
We are sorry for the inconvenience encountered, a complaint has been made to the transport company. Our customer service will get back to you to apologize for this wait. We thank you for your understanding
Best regards,
Corinne
TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 24/01/2018 à 17h34

No delivery after a week? Is that normal??

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Response from TISSUS PRICE Published on 25/01/2018

Hello,
We apologize for the inconvenience encountered, a complaint has been made to the carrier.
Our customer service will contact you as soon as possible to offer you a commercial gesture.
We thank you for your understanding and remain at your disposal.
Best regards
Corinne
TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 23/01/2018 à 08h57

I ordered samples beforehand before ordering my fabric, and the fabric received does not match the sample at all. I sent two messages and still have no responses. I am a professional and cannot settle for the fabric received when my clients chose the color of the sample. Please respond to me and find a solution.

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Response from TISSUS PRICE Published on 26/01/2018

Hello, we are sorry for the inconvenience you encountered. Our After Sales Service has contacted you regarding this inconvenience to offer you a solution. Best regards, Rebecca TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/01/2018 à 07h11

Very slow delivery Fabric stained and torn package ... Terrible

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Response from TISSUS PRICE Published on 22/01/2018

Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue encountered. We thank you in advance for your understanding. Best regards. Corinne TISSUS PRICE

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Acheteur Vérifié

Rating: 2 out of 5

Published on 19/01/2018 à 16h20

Fabric received with a lot of stains and especially no response from customer service and order that is not arriving on time

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Response from TISSUS PRICE Published on 23/01/2018

Hello, Following your complaint on 17.01 regarding a stained fabric received, the after-sales service contacted you on 18.01 in response to your email (we advise you to check your spam folder) and is waiting for additional information from you to resolve this inconvenience. Best regards, Corinne TISSUS PRICE

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/10/2017 à 00h00

Upon opening the package, the boa was shed (no pun intended). SOS vacuum cleaner, impossible to handle it without being covered in feathers. I will not recommend this product. Regards,

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Acheteur Vérifié

Rating: 1 out of 5

Published on 15/10/2017 à 00h00

Extremely disappointed with the delivery which has been postponed twice and I still have not received my package at this time. Hello, we are sorry for the inconvenience caused by the late delivery.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/10/2017 à 00h00

Second time I order, the two products do not match my request Hello, .. The two products you ordered are not identical because you requested a gray imitation and a light gray.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 13/10/2017 à 00h00

Never received my order Hello,.. Your package was delivered on September 1st to the address you provided. A proof of delivery is also available. We are sending you all the c

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/10/2017 à 00h00

Problem between selected color and received color. Hello, we are sorry for the inconvenience you encountered, you can open a claim by providing us with a photo of the fabric and explaining to us.

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