The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Product quality meets my expectations and competitive price, however the delivery conditions are not respected by the dpd carrier. After sending a confirmation email of the date and time slot for delivery 24 hours in advance, for which we organize to receive the package, dpd sends an email canceling the delivery on the scheduled day while someone was mobilized at the address.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive exactly what I ordered? I called customer service, and I had to send an email to explain what was wrong which was returned to me twice undelivered?! So I am not at all satisfied! Best regards.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as quickly as possible. We thank you in advance for your understanding. Best regards. Aurelie TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I ordered twice, the first time a part of the kit was missing. The second time I ordered on May 2nd and I am still waiting, it is May 22nd after calling twice. Too bad the kits are nice. I don't know if I will recommend.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that your order left our premises on May 21, 2024, you have also received the tracking number.
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Acheteur Vérifié
Rating: 1 out of 5
Did not receive my order.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that our customer service team is already informed of your situation, and we will get back to you
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and generally good quality of fabrics. Haven't tested the last order yet.
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Acheteur Vérifié
Rating: 3 out of 5
It was indicated that the package would arrive within 2 days and it arrived more than a week later.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We inform you that on the site, it is clearly stated that the printing time is 2 to 5 working days (this time
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
good
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Acheteur Vérifié
Rating: 4 out of 5
Invoicing system not clear at all at the time of order.
I received a promo code that never worked
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Acheteur Vérifié
Rating: 1 out of 5
Still waiting for my order and no news from the company since a call the day after the order.
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Response from TISSUS PRICE
Hello,
we sent you an email on April 23, 2024 informing you of our technical issues, but we have not received a response from you.
We have put your order on hold.
We are waiting for your instructions.
Please contact us at 04.22.14.50.00
Best regards
Aurelie
Customer Service/TISSUS PRICE
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Orders are taking longer and longer to arrive whereas I used to receive my order in 2-3 days, so I am left with unsold items.
I order often and would like to be a VIP if possible.
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Response from TISSUS PRICE
Hello,
We are sorry for the problem encountered, indeed our printing time is 2 to 5 working days (this time may vary depending on the chosen material and the influx of orders) for our printed fabrics in France (marked with a flag), plus delivery 96h. We note that your order has indeed respected this deadline following the weekend and the chosen material.
You can open an account
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Acheteur Vérifié
Rating: 4 out of 5
Beautiful quality fabric
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Acheteur Vérifié
Rating: 4 out of 5
a superb cabbage of patterns, I love the fact that we can print it on the fabric of our choice. Excellent commercial follow-up.
small downside that removes the last star, the prices are a bit high.
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Acheteur Vérifié
Rating: 4 out of 5
Very good, too bad there is no description.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered minky fabric which is all soft, with little relief from the bubbles. It gives the impression of a worn fabric. I am very disappointed.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. Please note that you have a period of 30 days to return the purchased product from the date of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
I have been working with TISSUS-PRICE for several years and I have never encountered any particular problems. It is certain that, when I started my small business as a retiree, I do not have the same needs today. Moreover, unfortunately, creation is not always appreciated at its true value.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
The atmosphere, the choice of fabrics, the diversity.
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Acheteur Vérifié
Rating: 4 out of 5
Choose the pattern on the chosen fabric.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
The fabric completely frays. I lost several centimeters on one side and it creates large ugly threads. Since I use it at a stand, it really doesn't look professional. I need to hem the entire length. Given the length, I need a machine that I don't have. I strongly advise against buying from this store. At this price, they could do the hemming!
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Response from TISSUS PRICE
Hello, We are sorry that the product does not meet your expectations. We remind you that we are an e-commerce fabric company and we do not have a sewing workshop. We suggest ordering a sample before placing your order to see if the product meets your expectations. Best regards, Aurelie
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Rating: 3 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The first purchases were correct, but when I wanted to buy the same products again, I couldn't find the same material, so I bought 2 different materials on the same pattern, what a disappointment in terms of color... One was electric blue and the other blue-green, my first purchase was turquoise blue. I contacted customer service who simply told me that colors may vary, so that's really disappointing.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I ordered fabric to match a baby sewing set, the health booklet, a cuddly toy, and haberdashery... the only downside I have to mention is regarding the cuddly toy for sewing, it suggests a seam at 1cm but for the ears, it is absolutely not possible or else provide a bit more space on the fabric at the tips... Otherwise, I have absolutely nothing to say! The softness is there, the quality
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The fabrics are satisfactory, however, there are no commercial offers despite large orders and promotions on the site two days later which I could not benefit from. The order tracking is catastrophic, I don't know where my package is, it was supposed to be at the post office this morning and no one can find it... and I also have no way to track it. So my sewing weekend is ruined.
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Response from TISSUS PRICE
Hello, we are sorry, we regularly offer promotional offers throughout the year. You can track the details of your package in the shipping email you received. Please check your spam folder as it is possible that our email was considered spam. Wishing you a good day. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 4 out of 5
The choice of cotton fabrics for children
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
New site for me, a discovery
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Acheteur Vérifié
Rating: 4 out of 5
Excellent customer service
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Acheteur Vérifié
Rating: 4 out of 5
The fabrics are of very good quality
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Acheteur Vérifié
Rating: 4 out of 5
Not disappointed for a first order. Good quality fabric, color as expected, at a more than reasonable price for making a jacket. Arrived quite quickly.
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Acheteur Vérifié
Rating: 4 out of 5
The variety of fabrics and the kits for babies. The ones I ordered and received are top-notch and quite rare. Thank you to the creator
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the product, too thin to replace the original fabric in Textilène for garden beds.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. We remain at your disposal for any further information and wish you a good day. Regards,
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Acheteur Vérifié
Rating: 4 out of 5
I appreciate the fabrics and prints that are really great. Delivery, nothing to complain about. Just disappointed with the tutorials that are not very intuitive and not easy to understand without photos. That's the only thing missing for it to be perfect.
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