The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Hello, your order was delivered as agreed on 12/04/2018 by your carrier DPD. A signature was also provided since the package was against signature. In case you have not received your package, we invite you to contact your agency as well as our customer service by email or at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed with the aged shiny faux leather cream effect ref: 1454060241956
in fact it has nothing of a faux leather, it looks like a satin fabric, I had chosen it to make a handbag but it won't work at all, so I will return it to you. Best regards.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service to know the details of the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the delivery time: urgent professional order (96 hours announced at most). Delivery completely delayed: ordered on Tuesday before 4 PM received on Wednesday afternoon at a relay point instead of at home. Many but incoherent messages to track the package. Good responsiveness from customer service, however. Otherwise, the fabrics meet my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
The delay between the order and delivery is too long and the shipping costs are too high.
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Response from TISSUS PRICE
Hello, we remind you that the delivery time does not take into account the order preparation time as indicated in our general sales conditions. Your order was indeed sent on time within 72 hours of delivery. We thank you and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Average quality fabric. Delivery service and timing are poor though.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service to know the details of the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I am still waiting for my package and I do not know if it has already been shipped by your service. After a cancellation of my order due to a computer problem with your store, it was supposed to be shipped to me as soon as possible, and since then I have been waiting. I hope to hear from you soon and I am now waiting for a nice commercial gesture from you.
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Response from TISSUS PRICE
Hello, please excuse us for this inconvenience. Due to a computer bug, the rest of your order has been shipped as indicated by phone so that you can receive it as soon as possible. A commercial gesture has also been made to apologize for this problem. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The packaging is insufficient; the fabrics are rolled up on each other, all simply wrapped in plastic, not great... The delivery is well executed by the carrier but is horrifically long... order placed on the 12th, received on the 19th............ One of your competitors, Caréfil, delivers in 2 days. The fabrics are of the described and expected quality. Strong point: sample service
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Response from TISSUS PRICE
Hello, some transport agencies do not carry out shipments on weekends. Your order was sent on 14/03/2018 following the preparation time indicated in our general sales conditions and was delivered within 72 hours by your carrier DPD to the address of your choice on Monday. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Order and delivery OK but the quality of a product leaves something to be desired. The black double gauze has a faded color so I am disappointed
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I am still waiting. I have only received a package of buttons so far... I would like to know where the rest of my order is...
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Response from TISSUS PRICE
Hello, please excuse us for this inconvenience. Due to a computer bug, the rest of the order has been shipped to you as indicated by phone so that you can receive it as soon as possible. A commercial gesture has also been made to apologize for this problem. Thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Package arrived well. But I was disappointed by some colors (presented as matching). They are not as vibrant as in the photos and do not match at all. I took several meters, it hurts. The cotton resembling linen does not look like linen, is too thick, and its wine color lacks brightness and elegance. Fortunately, the prices are reasonable.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Poor quality fabric. Huge disappointment.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
An email to customer service without response. A card payment system that got stuck (I made others during the day, so ...). A color much lighter than the photo for the jacquard and transparency for the other two fabrics, making them unusable.
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Response from TISSUS PRICE
Hello, a response has been sent to you today to address your request. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Quality of fabrics very uneven.
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Response from TISSUS PRICE
Hello, we are sincerely sorry but we unfortunately do not understand your opinion. However, you can contact us by email at [email protected] or directly by phone at 04.22.14.50.00 to share your opinion and so we can respond to your requests. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Delivery was late... moreover, I waited twice for nothing... I lost time in my work... and money... I am a customer with you, but really not satisfied with this order. I hope you will make a gesture for my future orders. Best regards.
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Response from TISSUS PRICE
Hello, we are sorry but your order was delivered within 72 hours as indicated in our general sales conditions. However, we remind you that this timeframe does not take into account the preparation time and that we do not make shipments on weekends. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Uncut board, straight with the visible line in black felt. Dirt stains and surprisingly damp on the edge. Disastrous delivery.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order still not received. Very disappointed by the delays. The order took a long time to be sent even though I only ordered these pieces. Order placed on Tuesday evening and still not arrived. I would have liked it to be here for the weekend.
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Response from TISSUS PRICE
Hello, your order was delivered within 72 hours and this timeframe corresponds to our delivery times indicated in our general sales conditions. We also remind you that the preparation time is not included in the delivery time, so you should allow an additional 24-48 hours depending on the quantity of your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Quick order.
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Response from TISSUS PRICE
Good quality product, fast delivery but shipping a bit expensive for my taste.
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Acheteur Vérifié
Rating: 1 out of 5
Satisfied with the product.
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Response from TISSUS PRICE
Everything is perfect, fast delivery, thank you.
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Acheteur Vérifié
Rating: 3 out of 5
Very beautiful fabrics, it's exactly as described.
Customer service rather quick. However, for the delivery: no tracking until I contacted customer service (I had checked my inbox and spam: nothing) order not received within the deadlines (96h) allow for a margin.
The possibility of ordering samples is very appreciated, we are sure of the colors and quality.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. It is possible that our email sends end up in your "spam" folder. If you do not have tracking, do not hesitate to contact our customer service directly so that we can give you the number again or send it to you by email. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I am rather disappointed because some fabrics were stained and even after washing them, the stains do not come out. I had ordered these fabrics to make my wedding dress, I don't think we can consider making a dress with dirty and stained fabrics. It's a shame because the quality of the fabric is quite good, the issue comes from storage or the staff...
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Response from TISSUS PRICE
Hello, please accept our apologies for the inconvenience encountered, the after-sales service will get back to you to resolve the problem encountered as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Very long delivery times... Satisfaction survey received before the order.
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Response from TISSUS PRICE
Hello, your package was dropped off at the relay point you chose when placing your order. The order was indeed dropped off within 72 hours, which is within the delivery times we offer as indicated in our general sales conditions. We now wish you good sewing and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Not yet received the product.
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Response from TISSUS PRICE
Hello, your order was delivered to you on March 6, 2018, by your carrier DPD, who informed you of the different stages of tracking during the delivery of your package. It was also against signature for more security. We thank you for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The pink/red fabric did not match the color of the photo, which is a bit of a shame, so I will have to dye it.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
0 for me, very happy usually but I still don't have my order :( I was offered delivery on Thursday the 21st or Friday the 22nd. I suggested the 21st and was told it was impossible and I still have nothing.
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Response from TISSUS PRICE
Hello, we are sincerely sorry, the bad weather at the beginning of 2018 has indeed been quite difficult to manage in terms of delivery. Our partner DPD has done everything possible to deliver your order as quickly as possible despite the three additional days for your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
It's a shame the order preparation time is too long.
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Response from TISSUS PRICE
Hello, the preparation time is indicated in our general sales conditions and also before placing your order. Since your order was made during our sales, which was a very busy period, it varied between 24h and 48h. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE.
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Acheteur Vérifié
Rating: 3 out of 5
Packaging poorly sealed. After checking the merchandise, some strips of fabric were folded and poorly presented, especially since there was a large long box. Just picked up the package, I will see once presented on the chair ????
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Response from TISSUS PRICE
Hello, please accept our apologies for the inconvenience encountered, the after-sales service will get back to you as soon as possible to resolve the issue. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The quality is quite mediocre, but given the price? More information about the product quality would be needed, for example: weight, elasticity........
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. All information about the product such as weight and composition is also described in the product sheet. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Delivery made on the 14th instead of the 10th announced
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Response from TISSUS PRICE
Hello, we are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service which has sent you a commercial gesture today. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
The website and product selection are good.
The purchase was made and paid on 27-1-2018.
But... the delivery to this day (15-2-2018) is poor
Respond to the various emails, only that they will respond as soon as possible. Asked how long the earliest possible, there is still no response
Question: Is this site reliable? What are the experiences of others
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Response from TISSUS PRICE
Hello, our customer service and after-sales service has already contacted you several times by email for several days to inform you about the delivery of your order. We remind you that we can also be reached directly at 04.22.14.50.00. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Several times it has happened that the ordered fabric is no longer in stock. Disappointed with the quality of some fabrics (or their description which does not allow for a proper assessment).
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Response from TISSUS PRICE
Hello, we apologize for the inconveniences encountered due to stock shortages. We strive, despite the difficulty of measuring the lengths taken during our order preparations, to be as precise as possible. We also remind you that we have a service for sending free samples. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
very late delivery
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Response from TISSUS PRICE
Hello, we sincerely apologize, the weather conditions at the beginning of 2018 have indeed been quite difficult to manage from a delivery standpoint. Our partner Colissimo has done everything possible to deliver your order as quickly as possible despite the two additional days of your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Not received
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Response from TISSUS PRICE
Hello, we are sincerely sorry, the bad weather at the beginning of the year 2018 has indeed been quite difficult to manage from a delivery point of view. Our partner DPD has done everything possible to deliver your order as quickly as possible despite the additional days of your delivery. We thank you for your understanding. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with my order, but you absolutely need to change your delivery provider. I had a stupid subcontractor who arrived 6 hours late, and only because I complained.
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. We remain at your disposal. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed upon receiving my package (wrong pattern) the customer service accepted my apology suggestion but I don't know if, without my proposal, a commercial gesture would have been made. For a first attempt, it was not a masterstroke.
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Response from TISSUS PRICE
Hello, given the exceptional problem you encountered with your order, our After-Sales Service would have indeed made this commercial gesture by offering you the pattern received by mistake, even without your suggestion. We thank you for your understanding and remain at your disposal. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
disappointed between the photo presentation of the product on the site and the reality after receipt.
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to verify if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details of the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
No delivery after a week? Is that normal??
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Response from TISSUS PRICE
Hello,
We apologize for the inconvenience encountered, a complaint has been made to the carrier.
Our customer service will contact you as soon as possible to offer you a commercial gesture.
We thank you for your understanding and remain at your disposal.
Best regards
Corinne
TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
It's a shame that you have to reach 69.90 euros to avoid shipping costs.
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Response from TISSUS PRICE
Hello,
We are sorry but we have experienced price increases from our suppliers and a rise in transport costs which leads us to make price adjustments.
In order not to pass this on to our products, we have decided to impact it on the free shipping threshold which is now set at 69.90 euros.
Thank you for your understanding. Best regards, Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Happy with my fabric but disappointed by a request made in fact in the order I had asked to have 3x1m instead of 3m in one piece and it was not taken into account.
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Response from TISSUS PRICE
Hello, we are sorry but we do not provide cutting service as indicated in our general sales conditions. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Quality of the fabrics disappointing, the colors do not always match the photo.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
I had the very unpleasant surprise of discovering a fabric of very poor quality, with no hold. I don't know how I could use it. Should I put it in the closet? For now, I have no desire to order from Tissus Price MNG
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product if it does not suit you. Do not hesitate to contact customer service for details on the procedures. Best regards. Rebecca TISSUS PRICE
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