The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
The delivery time is long but I understand during this pre-Christmas period. However, I am disappointed not to have the explanatory tutorial for assembling the tote bag received in kit form!! I am a beginner and I don't know how to proceed! Can you help me?
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Response from TISSUS PRICE
Hello, The products you ordered have a preparation time of 2 to 7 working days. You can find all our available tutorials on our blog. The tote bag tutorial is available at this link: https://www.tissus-price.com/smartblog/tuto-sac-tote-bag-n73 We wish you very good sewing! Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Package still not received!
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Response from TISSUS PRICE
Hello, your package has been available at the relay point you chose since 10/11/2022. We invite you to pick it up with an ID. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Having a discount coupon valid until November 4, I place my order on November 4 in the afternoon but it is impossible to deduct my credit because Tissu Price cancels it at noon while November 4 lasts until 11:59 PM it seems to me.
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Response from TISSUS PRICE
Hello, we are sorry, as our customer service indicated, our computer system does not allow us to restore discount vouchers beyond one year. Your code was valid for 365 days. We will not fail to make other promotional offers soon. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
You promise a birthday gift for every order but nothing in the package. I'm waiting because I claimed it... we'll see!
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Response from TISSUS PRICE
Hello, if you do not enter the promo code that was sent to you by email for your birthday, our preparers will not be able to add your surprise gift. I invite you to contact us via our address [email protected] by sending us your delivery address so that we can send it to you in another package at our expense. Don't forget to specify it well for your pr
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Acheteur Vérifié
Rating: 3 out of 5
The fireproof fabric I ordered is only valid for 2 years
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Acheteur Vérifié
Rating: 3 out of 5
10 days of waiting before receiving the package. Too long. Otherwise, the package meets my expectations.
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Response from TISSUS PRICE
Hello, the products you ordered have a preparation time of 2 to 7 days which is indicated on our site. In addition, there is a delivery time of 72 hours for Belgium. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed by the quality of the printed fabric kits
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Acheteur Vérifié
Rating: 3 out of 5
Very happy with the fabrics. Only I am missing the zipper and the 3 cm ribbon to make the pouch I ordered...
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Acheteur Vérifié
Rating: 1 out of 5
Only sticks well on one side, on the other side it doesn't hold.....
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Acheteur Vérifié
Rating: 1 out of 5
Having tolex in stock would be a plus.
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the order. The fabrics are not protected in the shipping envelope. There are no explanations or names on the different fabrics. Regarding preparation and shipping, the deadline is not respected.
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Acheteur Vérifié
Rating: 3 out of 5
Order of tiny samples, you can't really get a sense of the future result
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the ordered quantity. 17m20 instead of 17m50, impossible to make the last curtain of 2m50, this is unacceptable. Please send me 2m50 in exchange for the 2m20.
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Response from TISSUS PRICE
Hello, We are truly sorry for the inconvenience encountered. As agreed by phone, we are sending you 2.50m of dark blue denim fabric so that you can complete your project and apologize for this cutting issue. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
The printed terry fabric for children's gloves is poorly printed and the fabric has some defects.
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Acheteur Vérifié
Rating: 3 out of 5
Fast preparation and shipping. Purchase of a whole roll and a coupon so received without problem on the roll. This avoids boxes that are not sturdy enough and always too big, which always arrive systematically torn.
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Acheteur Vérifié
Rating: 3 out of 5
No packaging. The transport box was split by the items.
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Rating: 3 out of 5
Delivery time is way too long. My order took 13 days to arrive at my home.
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery but customer service needs improvement. I ordered 4 pieces of the same fabric, which automatically turned into 11 m. Why? I asked at the time of the order to have exactly 4 pieces. I received a flat refusal. I challenge you to handle 11 m x 2.80 without assistance and with my health issues! My project is currently on hold.
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Acheteur Vérifié
Rating: 1 out of 5
I am still waiting for my order ref 454330 of 80.70€
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Response from TISSUS PRICE
Hello, Your order was delivered today to the chosen pickup point. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the quality. Maybe printed in France, but straight to the trash because of a dirty white scratch. Never again!
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service that allows you to check the quality of a fabric before placing your order. You have a period of 30 days to return the purchased product from the date of delivery. It must be returned in good condition, in its original packaging (
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Acheteur Vérifié
Rating: 3 out of 5
Product as described but super long delivery...
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Acheteur Vérifié
Rating: 1 out of 5
Very fast delivery but none of the 4 fabrics measure 1 meter as ordered! We are between 95 and 97 cm!
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Response from TISSUS PRICE
Hello,
We apologize for this inconvenience, our customer service will contact you regarding this issue to provide a solution.
We thank you for your understanding and remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order that was supposed to be delivered to my home. My order was delivered to a parcel pickup point. I could have gone to pick it up if the pickup point had been located less than 320 kilometers from my home!!!! Since then I have had no news about my order.
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Response from TISSUS PRICE
Hello, we are truly sorry that such an inconvenience occurred with your carrier. As indicated by phone, we have taken the necessary steps with your delivery agency to avoid this kind of problem again and we have also communicated a commercial gesture by email. We sincerely thank you for your understanding and remain at your disposal. Cordi
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Acheteur Vérifié
Rating: 1 out of 5
I haven't received anything to this day and you ask for a review???
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Acheteur Vérifié
Rating: 3 out of 5
Disappointed with the delivery time of my last order still pending....
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Acheteur Vérifié
Rating: 1 out of 5
I ordered fabric in a width of 160 cm while it only measures 140.
Several calls made to customer service went unanswered
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Response from TISSUS PRICE
Hello,
We are truly sorry for this inconvenience, as agreed by phone a return label has been created for you to recover the fabric received by mistake and to process your refund.
We thank you for your trust and remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Fast and very happy with the product
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Quality fabrics but 2 deliveries to a pickup point when I had chosen home delivery!!!
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Acheteur Vérifié
Rating: 3 out of 5
No news about my order which was supposed to be delivered on 07/11/21
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Acheteur Vérifié
Rating: 3 out of 5
I really like your fabrics but the microfiber is too fragile to sew into round wipes and I don't understand for the hair turban. But otherwise everything else is great.
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Acheteur Vérifié
Rating: 3 out of 5
The advent calendar in the ad was gray, received in beige, I don't like it. The brown patterned fabric has a printing defect, not encountered in the beige, some round stars are not round (fortunately this design serves as a support for quilting so it is hidden during sewing. The quality of the wipes does not satisfy me compared to the one I had received before, on the contrary.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered on October 30 and I will not be delivered before November 9, it's too long... I ordered before a weekend and I did not receive it for the following weekend...
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Acheteur Vérifié
Rating: 3 out of 5
Basic, nothing exceptional either in the materials or in the processing of orders.
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Acheteur Vérifié
Rating: 1 out of 5
Not yet received the package.
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Acheteur Vérifié
Rating: 3 out of 5
The price is good, but the fabrics are much duller than in the photos, disappointed by the lack of vibrancy of the colors compared to the photo on the site. Too bad.
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Acheteur Vérifié
Rating: 1 out of 5
This is the 3rd time you send me your questionnaire. I AM WRITING TO YOU TO INFORM YOU THAT I HAVE NOT YET RECEIVED MY PACKAGE!!! BUT YOU DO NOT RESPOND???
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Response from TISSUS PRICE
Hello, a response email was sent to you on 25/10/2021 and is awaiting your reply regarding the resending of your samples. We invite you to check your spam folder and to respond to us as soon as possible so that we can proceed with the resending of your sample order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 3 out of 5
Average fabric printing quality...
Visible weave.
Theoretical delivery in 96 hours... My order took 7 days to arrive...
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Acheteur Vérifié
Rating: 3 out of 5
A bit expensive and shipping costs, too bad
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