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Rating: 3 out of 5
Fabric not cut straight at all
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Customer reviews of TISSUS PRICE
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 37 625 published reviews
Summary of reviews
The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
Really disappointed. Wanting to place an order, I could not pay with my credit card.
Any site offers payment by credit card.
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Any site offers payment by credit card.
Response from TISSUS PRICE
Hello, you can pay for your order by credit card by clicking on "Pay by credit card" when finalizing your cart. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
Package received with damaged items
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
A
Rating: 3 out of 5
Delivery a bit long. Defective items (too bad) and not corresponding to the order. I had to insist, send photos and insist again to receive a return label. In the end, I was refunded. Friendly customer service. Otherwise, very nice fabrics.
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Rating: 3 out of 5
Very mediocre fabric arrived with lots of flaws. Impossible to cut on the grain, so it's to be thrown away!
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We invite you to send us a photo of the defects you are encountering with your fabric directly to our address [email protected] Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The package, too heavy, arrived on time, but the packaging was clearly not up to par. The large plastic bag was cracked at the bottom and completely open at the top. As a result, the contained fabrics, as well as the cones and the roll, in a also cracked bag were loose. The package still arrived complete even if the loose fabrics are a bit dirty. Too bad, but more fear,...
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Rating: 1 out of 5
Delivery too long, then change of collection point. Result: package for Christmas arrived after Christmas. No tutorial for the fabrics, mediocre quality of the designs, mediocre quality of the fabric for the pouch. Too many emails to evaluate the product that did not arrive.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. Our delivery times were extended due to Covid-19 and it turns out that the chosen relay could not handle other packages. A sample sending service is available via our site that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
Extremely disappointed with the order. The definition is downright fraudulent. We buy a slate fabric (dark bluish gray), and we end up with a satin of nice quality, but which does not correspond at all to the announced color (it is actually dark Bordeaux). And when I mention this to customer service, they tell me that I can return the product at my expense. I do not recommend this site.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric meets your search. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Hello, I sent a complaint email regarding the sewing kit for the pouch. So far, I have not received a response. Best regards, Isabelle Bouchot.
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Response from TISSUS PRICE
Hello, We have taken your message into account and have resent the missing supplies for your kit so that they reach you quickly. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
the order took a very long time to arrive
I sent emails but received no response
for the kits it's cute it's original but you can't call it a kit since it only has part of the model's composition
for the sleeping bag; no explanation no padding no lining ...
same for the toiletry bag
well I'm not a beginner I managed
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I sent emails but received no response
for the kits it's cute it's original but you can't call it a kit since it only has part of the model's composition
for the sleeping bag; no explanation no padding no lining ...
same for the toiletry bag
well I'm not a beginner I managed
Response from TISSUS PRICE
Hello, our emails have been sent and probably ended up in your spam folder. The product you ordered is a coupon and not a kit which explains the absence of certain supplies. Please feel free to read the descriptions of our products to discover how they are composed. We remain at your disposal for any information. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Colissimo delivery received very late (8 days) after your shipment.
Black foam thread spool (diameter quantity thread) difference compared to the volume of white and red thread spools.
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Black foam thread spool (diameter quantity thread) difference compared to the volume of white and red thread spools.
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Rating: 3 out of 5
Beautiful velvet but the color of the fabric is actually very different from the color on the website photo. Too bad, I am returning it.
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Response from TISSUS PRICE
Hello, we remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
I ordered polar fabric and thought there were patterns on both sides - the quality is good -
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Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
A kit that does not correspond at all to what I ordered! I simply received a piece of fabric! I do not call that a kit! and moreover not the one I ordered
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Response from TISSUS PRICE
Hello, our After-Sales Service was able to get back to you to explain how your kit is made so that you can carry out your project successfully. Do not hesitate to find all the details again available in the product description of your kit. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Disappointed by the quality of the colors of the patterns....
It doesn't look like the photos.... there are at least 3 of the fabrics that I will not use..
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It doesn't look like the photos.... there are at least 3 of the fabrics that I will not use..
Response from TISSUS PRICE
Hello, We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Please note that you can return the purchased product from the date of delivery if it does not suit you. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Be careful if you choose the in-store pickup delivery. It is located behind the pool store and the hours are not obvious at all...
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Rating: 1 out of 5
Not received!
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Response from TISSUS PRICE
Hello, your order was delivered on 12/10/2020. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Still not received, 6 days after shipping.
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Response from TISSUS PRICE
Hello, your package was delivered within 72 hours this Wednesday, October 7, 2020, by post. We invite you to contact Colissimo or to reach us at 04.22.14.50.00 if you have not received your package. Best regards. Rebecca TISSUS PRICE.
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Rating: 3 out of 5
Hello, The roll of fabric arrived broken in two. I had to re-roll it so that the fabric wouldn't get damaged. Best regards, Béatrice Morvan
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Rating: 1 out of 5
The nautical leather looks nothing like leather!, false description, it's just a very ugly fiber braid, so be careful for the return of the product, it's at your expense! No gesture for their mistake, the communication team needs to review the definition of leather appearance.. I'm wasting time and money, thank you
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Does not match my order at all, I requested permission to return the package
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Rating: 3 out of 5
2 faux leathers have marks and poorly done packaging
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, our customer service will get back to you as soon as possible to resolve the issue you encountered with your order. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The problem is the delivery method. I was absent at the time of delivery. This evening upon returning, I found a note indicating that my package was left at number 20.
I went to number 20 and they told me they don't have my package.
Impossible to reach the delivery person or your customer service.
I rang all my neighbors to find my package.
I am very disappointed with the delivery. This is not
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I went to number 20 and they told me they don't have my package.
Impossible to reach the delivery person or your customer service.
I rang all my neighbors to find my package.
I am very disappointed with the delivery. This is not
Response from TISSUS PRICE
Hello, we have contacted your DPD agency so they can provide you with more details as well as the name of the person to whom your delivery person left your package at number 20. We also invite you to contact your agency at the phone number that was sent to you by email or to contact us during our opening hours. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Catastrophic Colissimo delivery
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Rating: 3 out of 5
The blackout fabric lets some light through... not really satisfied in this case it should be blackout....
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Rating: 1 out of 5
This is the first time I order online and I am delighted! I picked up my order at the drive! Delighted with always a very good welcome
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Rating: 3 out of 5
A part of the order returned because it was not identical to my usual product.
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Rating: 3 out of 5
A bit disappointed because the deck fabric does not have a selvage on each side. Too bad, but the fabric seems solid. A matter to follow in the coming years.
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Rating: 3 out of 5
I am disappointed with my order because the gold fabric is not gold at all but yellow, and for the other fabrics in the wipe kit I took, the color is not great, it does not match the image at all and on top of that it is sponge fabric. Very disappointed, I am not ready to recommend this..
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Rating: 3 out of 5
The fabric is what I expected
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Rating: 1 out of 5
Materials and quality did not meet my expectations, a HUGE shrinkage on the fleece washed at 30 degrees and on the oeko-tex cotton it becomes cardboard after the first wash.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. The fabrics you ordered are recommended to be washed at 30° on a cotton cycle. We kindly ask you to provide us with photos of the issue encountered at the address [email protected] Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
Package not received. Waiting for customer service...
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Response from TISSUS PRICE
Hello, We sincerely apologize for this inconvenience, we have conducted an investigation and opened a dispute with your delivery agency so that they can inform you where your package was delivered. We will keep you updated. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Good.
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Rating: 3 out of 5
Delivery a bit long, address problem!! Yet the address on my account is correct.
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Response from TISSUS PRICE
Hello, We apologize for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
To evaluate, the order would need to be processed
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Response from TISSUS PRICE
Hello, your order was shipped on 22/05/2020. We remind you that due to Covid-19 our delays are about 14 days. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 1 out of 5
Order not received. So it's difficult to give an opinion!
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Response from TISSUS PRICE
Hello, Your package was delivered to the mailbox on 23/05/2020. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The quality of some fabrics leaves much to be desired; out of 4 types of dark fabrics, washed only once in the machine at 40°C, they came out unusable, appearing like old fabrics that have lost their colors!! Not sure I will return!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, our customer service will get back to you to offer you a solution. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
The merchandise is confirmed, only the delivery is a bit slow.
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, we remind you that due to Covid-19 our delivery times have unfortunately been impacted and may be disrupted by a delivery delay. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
I am still waiting for a response from customer service for 3 missing products and one stained!!
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Response from TISSUS PRICE
Hello, A response email was sent to you on 29/04/2020. We kindly invite you to check your spam folder. Best regards. Rebecca TISSUS PRICE