The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
very very disappointed with my last order of bias, the orange had big pieces of brown tape right in the middle, really disappointing!
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Response from TISSUS PRICE
Hello,
We are sorry for the inconvenience encountered. We have sent you an email to get in touch with you.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it does not suit you. Do not hesitate to contact customer service at [email protected] to know the details of the return procedures. We remain at your disposal.
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Acheteur Vérifié
Rating: 1 out of 5
The tutorial is USELESS. I had to resort to sewing tutorials on YOUTUBE......
The result turned out good.
However, the fabric frays and I had to overlock everything!!!
I had already ordered a piece some time ago, and the fabric was, by far, of better quality.
Too bad! I really liked these little backpacks.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with our tutorials; indeed, several videos are available on YouTube, thank you for using them.
However, regarding the fabric, it is indeed true to overlock before and it was quite different from your last order, as you had ordered velvet.
The result between these two fabrics is quite different.
We remain at your disposal.
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order of over 400 Euros on August 8th and to this day it is still being prepared. I had to send an email to find out what was going on and the only response I received was that there were technical problems. But no information on the delay and no proposal for a commercial gesture.
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Response from TISSUS PRICE
Hello, we sincerely apologize for this inconvenience, indeed, we encountered a technical problem with the printing of your poplin. We are dependent on our machines and unfortunately when they have a problem, we do everything we can to resolve it and/or find a solution that can suit as quickly as possible. We have sent you an email to inform you.
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Acheteur Vérifié
Rating: 1 out of 5
Almost 60 euros for 4m of brushed cotton, even fireproof it's not a gift, if I had known it was a stupid tap I would have abstained and taken it at the theater or ordered a roll of 50m from BS for 200 euros, anyway, too bad for me
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order.
Please note that you have a period of 14 days to return the purchased product from the date of delivery if it
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Acheteur Vérifié
Rating: 1 out of 5
very disappointed with Tissu Price. They refused to cancel my order even though it had not yet gone into production. I will not order from Tissu Price again.
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Response from TISSUS PRICE
Hello,
We would like to inform you that when we received your call regarding the cancellation of your order, it had already been printed and was ready to be shipped. Unfortunately, once an order has reached this stage, it is no longer possible for us to cancel it.
We understand that this may be disappointing and we apologize for any inconvenience this may cause.
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Acheteur Vérifié
Rating: 1 out of 5
Hello. Actually, I did not receive my order. The package seems to have been lost. I would like Tissu Price to resend it to me!
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience encountered. Following your message on July 3, a complaint has been made to your carrier and your file has been forwarded to our After-Sales Service. An email has been sent to you in response informing you that the After-Sales Service will get back to you once the investigation is completed. We thank you for your understanding and look forward to hearing from you.
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Acheteur Vérifié
Rating: 1 out of 5
Be more attentive to customers and do not contest a complaint when it is justified. One does not charge for an order not correctly recorded and not sent, .......
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Response from TISSUS PRICE
Hello, We are sorry for the inconvenience you encountered. Our After-Sales Service has already contacted you to immediately send you the missing items following the computer bug you experienced. We thank you for your understanding and look forward to seeing you soon on our online store TISSUS-PRICE.com. Best regards, Aurelie TISSUS
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Acheteur Vérifié
Rating: 1 out of 5
write only in French without possibility of translation
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Response from TISSUS PRICE
Hello,
we apologize for this inconvenience, at the moment the translation is still not available. We do our best to satisfy our customers. We wish you a good day.
Sincerely
Aurelia
Price Fabrics
Hello,
we are sorry for this inconvenience, at the moment the translation is not yet available. We do our best to satisfy our customers. We wish you
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive exactly what I ordered? I called customer service, and I had to send an email to explain what was wrong which was returned to me twice undelivered?! So I am not at all satisfied! Best regards.
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Response from TISSUS PRICE
Hello, Please excuse us for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as quickly as possible. We thank you in advance for your understanding. Best regards. Aurelie TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I ordered twice, the first time a part of the kit was missing. The second time I ordered on May 2nd and I am still waiting, it is May 22nd after calling twice. Too bad the kits are nice. I don't know if I will recommend.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that your order left our premises on May 21, 2024, you have also received the tracking number.
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Acheteur Vérifié
Rating: 1 out of 5
Did not receive my order.
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Response from TISSUS PRICE
Hello, We would like to express our sincerest apologies for the inconveniences you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible. We assure you that our customer service team is already informed of your situation, and we will get back to you
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Acheteur Vérifié
Rating: 1 out of 5
Still waiting for my order and no news from the company since a call the day after the order.
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Response from TISSUS PRICE
Hello,
we sent you an email on April 23, 2024 informing you of our technical issues, but we have not received a response from you.
We have put your order on hold.
We are waiting for your instructions.
Please contact us at 04.22.14.50.00
Best regards
Aurelie
Customer Service/TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I ordered minky fabric which is all soft, with little relief from the bubbles. It gives the impression of a worn fabric. I am very disappointed.
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Response from TISSUS PRICE
Hello, We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. Please note that you have a period of 30 days to return the purchased product from the date of delivery.
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Acheteur Vérifié
Rating: 1 out of 5
The fabric completely frays. I lost several centimeters on one side and it creates large ugly threads. Since I use it at a stand, it really doesn't look professional. I need to hem the entire length. Given the length, I need a machine that I don't have. I strongly advise against buying from this store. At this price, they could do the hemming!
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Response from TISSUS PRICE
Hello, We are sorry that the product does not meet your expectations. We remind you that we are an e-commerce fabric company and we do not have a sewing workshop. We suggest ordering a sample before placing your order to see if the product meets your expectations. Best regards, Aurelie
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on January 11 and NOT YET ARRIVED ON JANUARY 31.
It's a shame!!!
You will tell me it's the transport... it's not my problem!!!
I had an urgent need for this fabric!
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Response from TISSUS PRICE
Hello,
We would like to express our sincerest apologies for the inconvenience you have encountered due to the non-delivery of your order. We understand how frustrating this can be, and we want to resolve this situation as quickly as possible.
We assure you that our customer service team is already informed of your situation, and we will get back to you.
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Acheteur Vérifié
Rating: 1 out of 5
I strongly advise against the mini gloves kit for children in microfiber.
After cutting, the fabric is impossible to sew. It frays and if you pull a little on it, it falls apart
8.90€ to the trash.....
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Acheteur Vérifié
Rating: 1 out of 5
The Christmas calendar kit is very difficult to make; the drawings and numbers are not centered, the assembly is quite incomprehensible. If we recenter the images, the fabric and elements are sometimes very, very tight. I am disappointed; I had already reported this problem for a beginner sewer, and nothing has changed this year. Moreover, it seemed that we were entitled to a bias.
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Response from TISSUS PRICE
Hello, we are sorry that you were not satisfied with this kit. We remind you that we do not add accessories to this product as indicated in the description, and you can find a detailed explanatory tutorial on our blog: https://www.tissus-price.com/smartblog/tuto-calendrier-de-l-avent-en-tissu-n97. You will see how to sew it easily, how to center your...
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Acheteur Vérifié
Rating: 1 out of 5
No news about my order. Still being prepared...
Difficult to evaluate
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Acheteur Vérifié
Rating: 1 out of 5
5 items ordered and one is missing.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. In order to quickly resolve the problem encountered and send you the forgotten product, we invite you to contact our customer service at [email protected] indicating the missing product and confirming a delivery address again. We thank you for your understanding and remain at your disposal. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
This fabric sold as linen is not. Moreover, the color called caramel is actually more of a brick orange.
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Response from TISSUS PRICE
Hello, we confirm that the received fabric has a natural composition of 100% linen. Therefore, it is a brown linen fabric as you ordered. We remind you that we also have a sample sending service that allows you to check the color and quality of a fabric directly on our site before placing a meter order. We remain at your disposal.
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Acheteur Vérifié
Rating: 1 out of 5
Fabric reviewed in bulk, poor printing not corresponding to the kit, wrong pattern size.
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Response from TISSUS PRICE
Hello, it seems that you did not order a kit or printed fabric on our site. Your recent order with us included taupe minky fabric with star relief and pink double gauze with golden sparkles, and in a small transparent bag, golden lurex piping. Please feel free to look for the contact details of the merchant site where you ordered to be able to contact them.
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Acheteur Vérifié
Rating: 1 out of 5
We ordered a fabric 3m wide and it is 290cm! While we needed 3m!!
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Response from TISSUS PRICE
Hello, we are sorry but the fabric you ordered is listed as 280cm wide as indicated on our site, on your delivery note and your invoice. We do not have burlington fabric in 300cm width. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Super disappointed with the customer service. I wasn't offered anything even though the fleece is not of good quality at all.
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Response from TISSUS PRICE
Hello, our customer service has contacted you providing the return procedures and specifying that our sample service allows you to check the quality, appearance of a product and the possibility of testing it. In your case, you had already used the product and we cannot take it back. The product you ordered corresponds to batting and this item does not hold up.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive a fabric, but a very poorly cut cloth of poor quality.
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Response from TISSUS PRICE
Hello, your order includes wide cotton canvas. After checking, it has been prepared with care and you should normally have an additional margin on its cut. If the product is damaged or if you did not receive the correct fabric, please do not hesitate to contact us with supporting photos at our address [email protected] or at 04.22.14.50.00. Best regards. Reb
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Acheteur Vérifié
Rating: 1 out of 5
Metallic fabrics arrived very damaged at the creases. (Every 20 cm!!!) Impossible to work with.
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Response from TISSUS PRICE
Hello, we are truly sorry for this inconvenience. A return label has been sent to you so that we can recover the damaged fabrics and refund you. We thank you in advance for your help and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Still haven't received my package. The relay point has closed and I can't retrieve my package. I am very unhappy with the Jardiroche relay point.
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Acheteur Vérifié
Rating: 1 out of 5
Package not received yet!
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Response from TISSUS PRICE
Hello, an email was sent to you on 30/06 to inform you that we do not deliver to the DOM-TOM and that we need to obtain another delivery address. Please respond to this email or contact us directly by phone at 04.22.14.50.00. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I explained my dissatisfaction in an email, you are simply sorry! I find that TERRIBLE
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Acheteur Vérifié
Rating: 1 out of 5
First, I never received the delivery. I am still waiting.
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Response from TISSUS PRICE
Hello, your fabric samples were sent on 23/05. If you still haven't received them, please feel free to contact us at [email protected], reminding us of your delivery address so we can resend them to you. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Hello,
The sample is really very small, I can't see the patterns in full, I am disappointed.
Best regards,
Céline
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Photo of the misleading site. Lycra in dull, faded colors. Tempting description like gold powder for a matte straw yellow without contrast. To be avoided for performance fabric. Huge disappointment. Inadequate value for money.
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note for your next order as you wish.
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
Not great fabric
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note according to your wish for a future order. Don't hesitate to
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
I ordered supposed velvet to redo an armchair. The quality is terrible, thin, it looks like anything but velvet. Trash...
I ordered from another site, more expensive; I received velvet...
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Response from TISSUS PRICE
Hello,
We are sorry that you are not satisfied with this product. We remind you that we have a sample sending service that allows you to check the color and quality of a fabric directly on our site.
You can return it within 30 days and request a refund or a credit note for your next order. Don't hesitate to
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Acheteur Vérifié
Rating: 1 out of 5
The fabric is impossible to sew
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Response from TISSUS PRICE
Hello, canvas fabric is an easy-to-sew material once cut. Feel free to test your sewing on a scrap from your kit to ensure the tension of your thread and the length of your stitch. It is also recommended to wash your fabric before use. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
This last order is disappointing, the beige sponge is of poor quality, rough, thin while I have already ordered the same weight. Ordering during Black Friday was a mistake on my part.
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Acheteur Vérifié
Rating: 1 out of 5
Having already bought fabric swatches to make very good quality wipes, what a disappointment upon receiving these swatches. Mediocre quality!!! Very thin wipes that fray.... I strongly advise against it.
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Response from TISSUS PRICE
Hello, microfiber fabric does indeed pill and lint because it has a fairly long pile. We remind you that we have sponge material which is easier to work with and has a short pile. If the swatch received is not suitable, you can return it within 30 days and request a refund or a credit note according to your wish for a future purchase.
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Acheteur Vérifié
Rating: 1 out of 5
Package still not received!
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Response from TISSUS PRICE
Hello, your package has been available at the relay point you chose since 10/11/2022. We invite you to pick it up with an ID. Best regards. Rebecca TISSUS PRICE
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