The online store excels in providing high-quality fabrics that consistently meet customer expectations, with many noting the beautiful prints and colors of their purchases. Customers frequently highlight the fast and reliable delivery, often receiving their orders quickly and well-packaged. The user-friendly website offers a wide selection of products with detailed descriptions, making it easy to find exactly what they need. Additionally, the customer service is described as professional and friendly, enhancing the overall shopping experience.
Having a discount coupon valid until November 4, I place my order on November 4 in the afternoon but it is impossible to deduct my credit because Tissu Price cancels it at noon while November 4 lasts until 11:59 PM it seems to me.
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Response from TISSUS PRICE
Hello, we are sorry, as our customer service indicated, our computer system does not allow us to restore discount vouchers beyond one year. Your code was valid for 365 days. We will not fail to make other promotional offers soon. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
You promise a birthday gift for every order but nothing in the package. I'm waiting because I claimed it... we'll see!
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Response from TISSUS PRICE
Hello, if you do not enter the promo code that was sent to you by email for your birthday, our preparers will not be able to add your surprise gift. I invite you to contact us via our address [email protected] by sending us your delivery address so that we can send it to you in another package at our expense. Don't forget to specify it well for your pr
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Acheteur Vérifié
Rating: 1 out of 5
Only sticks well on one side, on the other side it doesn't hold.....
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Acheteur Vérifié
Rating: 1 out of 5
Having tolex in stock would be a plus.
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Acheteur Vérifié
Rating: 1 out of 5
I did not receive the ordered quantity. 17m20 instead of 17m50, impossible to make the last curtain of 2m50, this is unacceptable. Please send me 2m50 in exchange for the 2m20.
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Response from TISSUS PRICE
Hello, We are truly sorry for the inconvenience encountered. As agreed by phone, we are sending you 2.50m of dark blue denim fabric so that you can complete your project and apologize for this cutting issue. We thank you for your understanding and wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I am still waiting for my order ref 454330 of 80.70€
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Response from TISSUS PRICE
Hello, Your order was delivered today to the chosen pickup point. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Very fast delivery but none of the 4 fabrics measure 1 meter as ordered! We are between 95 and 97 cm!
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Response from TISSUS PRICE
Hello,
We apologize for this inconvenience, our customer service will contact you regarding this issue to provide a solution.
We thank you for your understanding and remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
I placed an order that was supposed to be delivered to my home. My order was delivered to a parcel pickup point. I could have gone to pick it up if the pickup point had been located less than 320 kilometers from my home!!!! Since then I have had no news about my order.
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Response from TISSUS PRICE
Hello, we are truly sorry that such an inconvenience occurred with your carrier. As indicated by phone, we have taken the necessary steps with your delivery agency to avoid this kind of problem again and we have also communicated a commercial gesture by email. We sincerely thank you for your understanding and remain at your disposal. Cordi
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Acheteur Vérifié
Rating: 1 out of 5
I haven't received anything to this day and you ask for a review???
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Acheteur Vérifié
Rating: 1 out of 5
I ordered fabric in a width of 160 cm while it only measures 140.
Several calls made to customer service went unanswered
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Response from TISSUS PRICE
Hello,
We are truly sorry for this inconvenience, as agreed by phone a return label has been created for you to recover the fabric received by mistake and to process your refund.
We thank you for your trust and remain at your disposal.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Not yet received the package.
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Acheteur Vérifié
Rating: 1 out of 5
This is the 3rd time you send me your questionnaire. I AM WRITING TO YOU TO INFORM YOU THAT I HAVE NOT YET RECEIVED MY PACKAGE!!! BUT YOU DO NOT RESPOND???
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Response from TISSUS PRICE
Hello, a response email was sent to you on 25/10/2021 and is awaiting your reply regarding the resending of your samples. We invite you to check your spam folder and to respond to us as soon as possible so that we can proceed with the resending of your sample order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Disappointed, more than a week and still in preparation, no news from customer service... However, this is not my first order.
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Response from TISSUS PRICE
Hello, we confirm that your order was delivered on Saturday 23/07/2021 by the postal services of Belgium, namely B-Post. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
No news about my order, and twice I was told it was impossible to deliver on that day. I feel misled, first and last time I order on this site. Extremely disappointed, in the meantime I request a refund since I still haven't seen my order..
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Response from TISSUS PRICE
Hello, we are truly sorry for such an inconvenience and have followed up with your carrier to ensure your package is delivered to you quickly. We also confirm that the shipping costs have been refunded to you. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order shipped according to the account but the tracking number is for another order that seems to have been delivered elsewhere and I have still received nothing
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. Due to a bug in the parcel tracking display on our site, we invite you to track your parcel with the link that was sent to you by email. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Not only are the deadlines not respected, but the order never arrives. I have asked for a refund several times but they don't even bother to respond to me anymore... A waste of time and money especially, what a scam! Never seen anything like this, it's shameful and disgusting
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Response from TISSUS PRICE
Hello, many response emails have been sent to you to inform you that there have been delivery issues with your package with B-post in Belgium. Given this exceptional wait, we confirm that we have processed the refund. Thank you for your trust, I remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Really disappointed. Does not match the criteria of the catalog. Attention!! The widths of the piping in dimensions 1.5 are actually only half, a nice scam.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that the width of the piping includes the cord part and the sewing part in its dimension of 15mm and not just the cord part. You can return the products to us if you have not used them so that we can issue you a refund. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Really disappointed. Wanting to place an order, I could not pay with my credit card.
Any site offers payment by credit card.
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Response from TISSUS PRICE
Hello, you can pay for your order by credit card by clicking on "Pay by credit card" when finalizing your cart. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Package received with damaged items
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Response from TISSUS PRICE
Hello, We apologize for the inconvenience encountered, the after-sales service will get back to you to resolve the issue as soon as possible. We thank you in advance for your understanding. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Delivery too long, then change of collection point. Result: package for Christmas arrived after Christmas. No tutorial for the fabrics, mediocre quality of the designs, mediocre quality of the fabric for the pouch. Too many emails to evaluate the product that did not arrive.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. Our delivery times were extended due to Covid-19 and it turns out that the chosen relay could not handle other packages. A sample sending service is available via our site that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Extremely disappointed with the order. The definition is downright fraudulent. We buy a slate fabric (dark bluish gray), and we end up with a satin of nice quality, but which does not correspond at all to the announced color (it is actually dark Bordeaux). And when I mention this to customer service, they tell me that I can return the product at my expense. I do not recommend this site.
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to verify if the fabric meets your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Not received!
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Response from TISSUS PRICE
Hello, your order was delivered on 12/10/2020. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
The nautical leather looks nothing like leather!, false description, it's just a very ugly fiber braid, so be careful for the return of the product, it's at your expense! No gesture for their mistake, the communication team needs to review the definition of leather appearance.. I'm wasting time and money, thank you
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Response from TISSUS PRICE
Hello, we are sorry that you are not satisfied with your purchase. We remind you that we have a sample sending service via our online store that allows you to check if the fabric matches your search. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
This is the first time I order online and I am delighted! I picked up my order at the drive! Delighted with always a very good welcome
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Acheteur Vérifié
Rating: 1 out of 5
Materials and quality did not meet my expectations, a HUGE shrinkage on the fleece washed at 30 degrees and on the oeko-tex cotton it becomes cardboard after the first wash.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. The fabrics you ordered are recommended to be washed at 30° on a cotton cycle. We kindly ask you to provide us with photos of the issue encountered at the address [email protected] Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Package not received. Waiting for customer service...
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Response from TISSUS PRICE
Hello, We sincerely apologize for this inconvenience, we have conducted an investigation and opened a dispute with your delivery agency so that they can inform you where your package was delivered. We will keep you updated. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
To evaluate, the order would need to be processed
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Response from TISSUS PRICE
Hello, your order was shipped on 22/05/2020. We remind you that due to Covid-19 our delays are about 14 days. Thank you for your trust, we remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order not received. So it's difficult to give an opinion!
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Response from TISSUS PRICE
Hello, Your package was delivered to the mailbox on 23/05/2020. We wish you a good reception. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
My order was placed on 19-04-20, and I still have no news, yet I was debited during the week!
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Response from TISSUS PRICE
Hello, Your order has been put on hold; an email and a voicemail have been sent to inform you that a product in your order is out of stock. We would like to know how to resolve this issue. Awaiting your response, we remain at your disposal at 04.22.14.50.00 or at [email protected]. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
When I placed my order, delivery was 96 hours. My account was barely debited, delivery took about 2 weeks!!..........Not very cool information.
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Response from TISSUS PRICE
Hello, Following COVID-19 we remind you that our usual 96-hour deadline unfortunately cannot be taken into account and that the deadline has been extended to 14 days as indicated on our site. We thank you for your understanding and remain at your disposal. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Never received!!!!
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Response from TISSUS PRICE
Hello,
Your order was delivered on 07/04/2020 by your carrier against signature. Feel free to visit www.dpd.fr to access the proof of delivery.
Best regards.
Rebecca
TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Sample never received :-( Very disappointed with your service!
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Response from TISSUS PRICE
Hello, We are sorry for this inconvenience, mail distribution was indeed disrupted during the Covid-19 period. We invite you to send us an email with your sample request so we can resend it to you by mail as soon as possible. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I am sorry to inform you that I will not accept your package; I sent a letter to this effect on March 29, five days after my order; I have a right of withdrawal of 14 days. Thank you for taking note of this and refunding me the amount paid. Best regards.
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Response from TISSUS PRICE
Hello, we thank you for informing us and we would like to let you know that as soon as we receive the return of your package, we will proceed with the refund of your order. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I have left emails and tried to reach you by phone, no one has ever responded to me. I am a craftsman and I make between 500 and 700 dance costumes and I needed your services. Since I never received responses to my messages, I ordered from someone else.
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Response from TISSUS PRICE
Hello, we are sorry for this inconvenience. We do not have any email from you associated with your account. We remind you that we can be reached at 04.22.14.50.00 and at [email protected] for any information. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
It's been a week since I ordered and I still haven't received anything. And I don't get a response when I ask where my package is.
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Response from TISSUS PRICE
Hello, a response email was sent to you on 25/11/2019, the same day as your message informing you of delivery disruptions due to the bad weather that many carriers have experienced. Our service strives to respond to you quickly by email, and do not hesitate to contact us at 04.22.14.50.00 if needed. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Package that was supposed to be delivered on 15/11/19, delivery impossible by DPD, rescheduled to 18/11/19 and delivery still impossible, I warned that if the package is not delivered today before 5 PM, it will be returned to the sender, total incompetence of the carrier
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Response from TISSUS PRICE
Hello,
We are sincerely sorry for this inconvenience. We have reported this information to your carrier hoping that it does not happen again. A refund as well as a commercial gesture have also been provided upon receipt of the return. Best regards. Rebecca TISSUS PRICE
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Acheteur Vérifié
Rating: 1 out of 5
Order canceled, fire in the warehouse Awaiting refund
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Acheteur Vérifié
Rating: 1 out of 5
Order not delivered due to a fire at the store. Still waiting for a refund.
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Acheteur Vérifié
Rating: 1 out of 5
Not having received my order or a refund after the fire, I cannot evaluate...
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Acheteur Vérifié
Rating: 1 out of 5
Deplorable: a long wait to obtain the samples and the samples do not resemble their presentation. At least the samples will have served to avoid placing an order.
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